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"Very thought out layout of the hotel. Close to attraction around the area. But waited 2 hours to get in our room waiting on maids to clean the room an ... " More

By a verified traveler on Wed 03 Mar 2021

Hotel Description

3-star hotel near Mohegan Sun at Pocono Downs

Close to airport

You'll be within 2 miles (3 km) of Mohegan Sun at Pocono Downs and 6 miles (10 km) of Seven Tubs Natural Area with a stay here. Mohegan Sun Arena is within 6 miles (10 km) and Frances Slocum State Park is within 12 miles (20 km).

Multiple dining options

This smoke-free hotel includes 2 restaurants, an indoor pool, and a 24-hour fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and free airport shuttle. Enjoy the sauna and perks like free self parking and a free area shuttle.

Free WiFi, comfy beds

Boasting comforts like pillowtop beds and Egyptian cotton sheets, the 152 guestrooms also offer free WiFi and flat-screen TVs with cable channels. IPod docks, coffee/tea makers, and pillow menus are also available.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$93* Per night/room May 27 - May 28

Deluxe Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Twin Bed, Accessible, Non Smoking (Roll-In Shower)

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Holiday Inn Wilkes Barre - East Mountain, an IHG Hotel ratings based on 21 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Wilkes Barre - East Mountain, an IHG Hotel

Everyone (12) Couples (5) Family (4)
3 out of 5
Very thought out layout of the hotel. Close to attraction around the area. But waited 2 hours to get in our room waiting on maids to clean the room and when we finally got into the room we could tell it was a rush job on cleaning and many things missed. Over all still a very nice hotel but the cleaning staff could use more attention to detail and time management.

Posted by on Mar 3, 2021

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Comment from Hotel Management

Mar 4, 2021 by Dan

Please accept our sincere apologies for the late check in and lack of detail in your guest room. We understand how this can really effect your stay. We will address these issues with our staff. We hope you will come back and give us another try.

5 out of 5
No comment - everything was great.

Posted by on Oct 21, 2020

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Comment from Hotel Management

Oct 21, 2020 by Dan Harris GM

Thank you so much for staying with us. It is really nice to hear that everything was great! Please come back and see us again!

5 out of 5
Was amazing, the room was clean and.the people wonderful and polite!

Posted by on Jul 13, 2020

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Comment from Hotel Management

Jul 13, 2020 by Dan Harris GM

Thank you for staying with us!

2 out of 5
The place smelled like cigarettes all over. The rooms didn't thank goodness. TV was as basic as it gets.

Posted by on May 6, 2020

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Comment from Hotel Management

May 6, 2020 by Dan Harris

Dear Guest, We are sorry for the issues that you experienced during your stay with us. We will address these issues moving forward. Thank you for bringing this to our attention. Sincerely, Dan Harris, GM

5 out of 5

Posted by on Oct 27, 2019

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Comment from Hotel Management

Oct 29, 2019 by ed

Thank you.

4 out of 5

Posted by on Oct 21, 2019

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Comment from Hotel Management

Oct 21, 2019 by ed

Thank you!

3 out of 5
While my daughter was in the pool she drifted into 4 feet. The lifeguard on duty stepped down from her chair stood poolside. Never attempted to save my child. My daughter was in the pool at the time with my girlfriend and her infant son along with her preschool daughter whom was wearing a flotty attachment. My friends daughter reached out and grab her arm and pulled her into the shallow end of the water. My question is what is the protocol of a possibly drowning victim??????????? Upon me entering the pool my child recap the entire scenario and stated I was drowning I thought she the lifeguard would help me but she didn't. To hear my child say that was awful. I could have lost my child that day.

Posted by on Sep 7, 2019

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5 out of 5
Great location, clean hotel and very nice staff. Room for improvements - little store in the lobby would be preferred compared to vending machines and the bathtub could use some TLC.

Posted by on Aug 19, 2019

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Comment from Hotel Management

Sep 4, 2019 by ed

We would love to have a store. Someday soon though, we are confident. Thanks again!

4 out of 5
Room entrance smelled like dog piss. Toilet runs continuous even after they came and tried to fix it. Pool should be open until 11

Posted by on Jul 4, 2019

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Comment from Hotel Management

Nov 25, 2019 by ed

Thank you for letting us know.

4 out of 5
very convient off highway, room very clean bath towels were excellent very fluffy. Coffee was to strong I would go more for a medium blend.

Posted by on Jun 15, 2019

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Comment from Hotel Management

Jun 17, 2019 by ed

Thank you for staying with us!

About the Holiday Inn Wilkes Barre - East Mountain, an IHG Hotel

Location 600 Wildflower Drive at Route 115, Wilkes-Barre, PA 18702

Renovations + Closures

The following facilities or services will be unavailable from May 21 2020 to March 31 2021 (dates subject to change):

  • Business center
  • Sauna
  • Spa tub

Property Features

Holiday Inn Wilkes Barre - East Mountain, an IHG Hotel offers its guests an indoor pool, a sauna, and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A terrace, multilingual staff, and a garden are also featured at the business-friendly Holiday Inn Wilkes Barre - East Mountain, an IHG Hotel. An area shuttle within 5.0 km and a roundtrip airport shuttle (available 24 hours) are free. Free self parking is available. This 3-star Wilkes-Barre hotel is smoke free.

  • 1 building
  • 152 guestrooms or units
  • 7 levels
  • 2 dining venues
  • 4000 sq m of conference space
  • Bar or lounge
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • No smoking on site
  • Water dispenser
  • Lockers available

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Free area shuttle
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Airport: Barre, PA (AVP-Scranton Intl. Airport (AVP) (13.8 km / 8.6 mi)
  • Property shuttles: Free airport shuttle and area shuttle within 5.0 km
  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Holiday Inn Wilkes Barre - East Mountain, an IHG Hotel offers 152 accommodations with iPod docking stations and MP3 docking stations. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and on weekends from 7 AM to 10 AM.

Wildflowers Restaurant - Overlooking the garden, this buffet restaurant serves breakfast and lunch.

NY Bistro - Overlooking the garden, this bistro serves dinner and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool, a sauna, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Downhill skiing nearby
  • Snowboarding nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 6.5 and USD 12.00 for adults, USD 5 and USD 12 for children (approximately)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BEST WESTERN PLUS East Mountain Inn
  • BEST WESTERN PLUS East Mountain Inn Wilkes-Barre
  • BEST WESTERN PLUS East Mountain Wilkes-Barre
  • Holiday Inn Wilkes Barre East Mountain Hotel
  • Holiday Inn Wilkes Barre East Mountain
  • Hotel Holiday Inn Wilkes Barre - East Mountain Wilkes-Barre
  • Wilkes-Barre Holiday Inn Wilkes Barre - East Mountain Hotel
  • Holiday Inn Wilkes Barre - East Mountain Wilkes-Barre
  • Holiday Inn Wilkes Barre East Mountain Hotel
  • Hotel Holiday Inn Wilkes Barre - East Mountain
  • BEST WESTERN PLUS East Mountain Inn Suites
  • Holiday Inn Mountain Hotel
  • Holiday Inn Mountain
  • Wilkes Barre East Mountain
  • Wilkes Barre Mountain, An Ihg
  • Holiday Inn Wilkes Barre East Mountain
  • Holiday Inn Wilkes Barre - East Mountain, an IHG Hotel Hotel

You should know

  • Holiday Inn Wilkes Barre - East Mountain, an IHG Hotel offers transfers from the airport. Please contact the property at the number on the booking confirmation 48 hours prior to arrival with your arrival details.
  • Pool access available from 6 AM to 10 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.