"This property is dated and not kept in good condition. The hallway carpet is frayed and looks dirty, the ice machine did not work, and the pull out b ... " More
Jun 17, 2021 by Thomas
Hello, I am sorry to hear you did not enjoy your stay and I apologize for the TV issue. I know when you informed me of the smoke smell coming from the vent I found the person responsible for smoking in their bathroom and had them removed from the hotel. I am also confused as to the towel rack comment. All rooms have a towel rack within arms reach of the tub and a hook on the opposite wall. I will have housekeeping double check to ensure no rooms are without this configuration. Regards, Thomas Hughes General Manager