10/10 Excellent
Ben, EUGENE
Mar 11, 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Malakai is essentially brand new, beautifully designed, tastefully decorated and kept in impeccable condition by the staff. I cannot say enough good things about the people that work there – led by Alex at the front desk and his team, they were very polite, overly attentive to all my needs and they provided superior service. Simply stated, there was nothing they could have done to make me more comfortable. In the evenings around dark, they secured my tent, and in the mornings, they opened things up so I could enjoy the spectacular sunrises. Even though it’s a 2-minute walk from the main lodge, the staff also accompanied me in the evenings to and from my tent since it can be dangerous to walk alone at night. Safety here is a top concern – each glam tent has a 2-way radio so guests can reach out in case of a problem or any other needs that might arise. Given that I have a vegetarian diet, they prepared whatever meal I requested, and they did so in very creative ways. Being such a new property, there are still a few wrinkles they need to work out, the most important of which is getting a stronger router and extending wifi range so the signal can reach all the glam tents on the property - now, the only way to get a strong wireless signal is from inside the main lodge. The cell signal in the area is very weak/non-existent. I hope to visit Tanzania again and I will definitely stay at the Malakai Resort. It was magical.
Ben
Stayed 3 nights in Mar 2024