"There was a foul sewerage smell on the lower floors. The bathtub was not cleaned nor was the carpet vacuumed. There is NO CLEAN UP SERVICE DURING YOU ... " More
Heart of Shreveport
With a stay at this Shreveport hotel, you'll be steps from Sam's Town Casino and Eldorado Casino Shreveport. R.S. Barnwell Memorial Garden & Art Center and Red River District are also within half a mile (1 km).
Casino, fitness center
This hotel features a casino, a full-service spa, and a nightclub. Traveling for business? Take advantage of the business center, express check-out, and conference space. Free self parking is free for guests, and you can enjoy a meal in one of the 3 restaurants.
Dec 9, 2022 by Sam's Town
We strive to provide a five-star experience to our guests on every visit and we're disappointed that we did not achieve that for you. Please get in touch with us directly through our official property website so we can help.
Oct 3, 2022 by Sam's Town
Thank you for your review. We look forward to welcoming you back soon.
Apr 13, 2022 by Sam's Town
Thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.
Nov 2, 2021 by Aeren
Thanks for staying with us. We appreciate your feedback.
Sep 20, 2021 by Sam's Town
Thank you for taking the time to share your experience with us. We pride ourselves on exceptional customer service and we sincerely apologize that we did not achieve this during your stay. We have forwarded your comments to all appropriate departments for review and thank you once again for being our guest.
Aug 25, 2021 by Aeren
Thanks for staying with us. We appreciate your feedback!
Jul 28, 2021 by Sam's Town Hotel and Casino, Shreveport
Thanks for your rating!
Jul 13, 2021 by Sam's Town Hotel and Casino, Shreveport
Thanks for your rating!
Sam's Town Hotel & Casino, Shreveport offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. There's an onsite business center. Event space at this hotel measures 0 square feet (0 square meters) and includes conference space. A casino, a nightclub, and a fitness center are also featured at the business-friendly Sam's Town Hotel & Casino, Shreveport. Self parking is free. Smoking is allowed in designated areas at this 3.5-star Shreveport hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking
Sam's Town Hotel & Casino, Shreveport offers 514 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. Smart televisions come with satellite channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hypo-allergenic bedding can be requested.
For a fee, guests can enjoy cooked-to-order breakfast daily from 5:00 AM to 9:00 AM.
William B's - This steakhouse serves dinner only.
International Buffet - This buffet restaurant specializes in international cuisine and serves lunch and dinner.
Smokey Joe's Cafe - This restaurant specializes in southern cuisine and serves breakfast, lunch, and dinner.
Java - This coffee shop serves breakfast and light fare.
Sam's Town Live - This lobby lounge serves light fare only.
Room service (during limited hours) is available.
An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has massage/treatment rooms. Services include facials, body scrubs, body treatments, and manicures and pedicures. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a smoke detector and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Guests must contact this property in advance to reserve onsite parking. This property accepts Visa, Mastercard, American Express, and Discover. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.
For guests' safety, the property includes a smoke detector and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer.
Guests will be asked to pay the following charges at the property:
The resort fee includes:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.