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"I booked this hotel for 3 nights for my honeymoon. I called the hotel 3 days in advance to request for a quite room. I also mention that again at the ... " More

By a verified traveler on Mon 01 Jun 2009

Hotel Description

Family-friendly 5-star hotel near Singapore Botanic Gardens

City center retreat

With a stay at this Orchard hotel, you'll be within half a mile (1 km) of Orchard Road and 2 miles (3 km) of Singapore Botanic Gardens. Merlion and Singapore Flyer are also within 3 miles (5 km).

Luxury amenities

This smoke-free hotel features a full-service spa, a nightclub, and 5 restaurants. Families will appreciate the children's pool, onsite laundry facilities, and in-room childcare. Enjoy the outdoor pool and perks like free self parking and free WiFi.

Free Internet

The 677 guestrooms offer free WiFi and free wired Internet, 24-hour room service, and thoughtful touches like bathrobes and slippers. TVs, minibars, and free bottled water are also available.

Economy Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$214* Per night/room Oct 20 - Oct 21

Deluxe Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Grand Suite (Corp)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Suite (Duplex)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Grand Hyatt Singapore ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Grand Hyatt Singapore

4 out of 5

Great location, but poor service at the front desk

I booked this hotel for 3 nights for my honeymoon. I called the hotel 3 days in advance to request for a quite room. I also mention that again at the front desk when I check in. However the front desk still offer me the first room next to the elevator. I can hear everyone who takes the elevator. So I complained and request for another room. After 15 mins of calling, they put us into another room. This time, they finally get it right. This room is much better. Overall, both of the rooms are great, clean and nice. Their breakfast buffet is great too.

Posted by on Jun 1, 2009

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2 out of 5

Caveat Emptor

I won't bore you with the restaurant/room descriptions; Suffice to say its a swanky place overall, and the staff, to a person, are friendly and courteous. But be aware of a caveat: After arriving late at night, and settling in to our non-smoking room, on a non-smoking floor, I was awakened to noise from the room next door. Stepping into the hall, I noted a sign for a ""Son's 21st birthday party"" on the door, people coming and going, cigarette smoke billowing from the room, and cigarette butts on the floor. Taking a trip downstairs to the night manager, I was assured he would ""do something if it got out of hand"" and it was really ""just a small family event"". Three hours later, around 3 AM, they must have gotten around to doing something about it, as the noise subsided, and the ""family"", (remarkable in having so many young girls with a nearly identical preference for skimpy clothing, high heels and excess make-up), finally stopped their traffic in and out of the hotel room. Later conversations with workers in the hotel yielded the real data: it is not at all uncommon for the hotel to allow parties in rooms designated for sleeping even if the room ends up trashed. Apparently, money talks. Since I don't know the specifics of the franchise business model for the Hyatt in Singapore, I can't say whom the fault for the questionable policy of allowing parties in hotel rooms next to those used for sleeping lies with: the hotel manager, the franchise owner, or the Hyatt company themselves. But I do know if you are expecting a quiet nights sleep, or a relatively smoke free room in this hotel, buyer beware. (My security/safety/cleanliness rating reflects this caveat)

Posted by on Nov 12, 2008

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About the Grand Hyatt Singapore

Location 10 Scotts Road, Singapore, 228211

Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Grand Hyatt Singapore offers its guests a full-service spa, an outdoor tennis court, and an outdoor pool. There are 5 restaurants on site, along with a coffee shop/café. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. Business amenities include a business center and limo/town car service. There are 16 meeting rooms available. A children's pool, a health club, and a nightclub are also featured at the luxury Grand Hyatt Singapore. Self parking is free. This 5-star Singapore hotel is smoke free.

  • 677 guestrooms or units
  • 21 levels
  • 2 buildings
  • 5 dining venues
  • Built in 1971
  • Nightclub
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Supervised kid's activities (surcharge)
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Children's pool
  • Free WiFi
  • Outdoor tennis court
  • Laundry facilities
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Airport: Changi Airport (SIN) (23.8 km / 14.8 mi)
  • Metro station: Orchard Station (0.3 km / 0.2 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Grand Hyatt Singapore offers 677 air-conditioned accommodations with minibars and laptop-compatible safes. Televisions come with pay movies. Bathrooms include bathrobes, slippers, and hair dryers. This Singapore hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Movies for purchase
  • Electric kettle
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM.

Mezza9 - This restaurant serves brunch, lunch, and dinner.

Straitskitchen - This restaurant specializes in Asian cuisine and serves breakfast, lunch, and dinner.

Petes place - This restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner.

Oasis - This restaurant specializes in barbecue and serves lunch and dinner.

10 Scotts - This restaurant specializes in international cuisine and serves light fare only.

24-hour room service is available.

Nearby Activities

An outdoor pool and a children's pool are on site. Other recreational amenities include an outdoor tennis court and a health club.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Pilates classes on site
  • Tennis lessons on site
  • Fitness classes on site
  • Yoga classes/instruction on site

Spa Services

Damai Spa has 11 treatment rooms including rooms for couples. Services include hot stone massages, Swedish massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily.

  • Number of treatment rooms 11
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Aromatherapy treatments
  • Hot stone massage
  • Swedish massage
  • Sauna in spa
  • Steam room in spa
  • Reflexology
  • Detoxification wrap
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property does not allow children age 12 and younger to access the Club Lounge after 5 PM.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Personal protective equipment, including masks, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.The property affirms that it follows sanitization practices of GBAC STAR (Hyatt) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 47.08 for adults and SGD 23.54 for children (approximately)
  • Valet parking fee: SGD 16.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt Singapore
  • Grand Hyatt Singapore Hotel
  • Singapore Grand Hyatt
  • Grand Hyatt Singapore Hotel Singapore
  • Hyatt Regency Singapore
  • Hyatt Singapore
  • Singapore Hyatt
  • Grand Hyatt Singapore Hotel
  • Grand Hyatt Singapore Singapore
  • Grand Hyatt Singapore Hotel Singapore

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.