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"I booked this hotel for 3 nights for my honeymoon. I called the hotel 3 days in advance to request for a quite room. I also mention that again at the ... " More

By a verified traveler on Mon 01 Jun 2009

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Hotel Description

Family-friendly 5-star hotel near Singapore Botanic Gardens

City center retreat

With a stay at this Orchard hotel, you'll be within half a mile (1 km) of Orchard Road and 2 miles (3 km) of Singapore Botanic Gardens. Merlion and Singapore Flyer are also within 3 miles (5 km).

Multiple dining options

This hotel features 2 restaurants and a gym. Families will appreciate the onsite laundry facilities and in-room childcare. Guests will appreciate free perks like free self parking and WiFi in public areas.

Deluxe Room, 1 King Bed (Club Access)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Twin Beds (Club Access)

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed (Garden)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Balcony

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Twin Beds

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Grand Hyatt Singapore (SG Clean) ratings based on 2 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 0.0 out of 5.0

Guest reviews for Grand Hyatt Singapore (SG Clean)

4 out of 5

Great location, but poor service at the front desk

I booked this hotel for 3 nights for my honeymoon. I called the hotel 3 days in advance to request for a quite room. I also mention that again at the front desk when I check in. However the front desk still offer me the first room next to the elevator. I can hear everyone who takes the elevator. So I complained and request for another room. After 15 mins of calling, they put us into another room. This time, they finally get it right. This room is much better. Overall, both of the rooms are great, clean and nice. Their breakfast buffet is great too.

Posted by on Jun 1, 2009

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2 out of 5

Caveat Emptor

I won't bore you with the restaurant/room descriptions; Suffice to say its a swanky place overall, and the staff, to a person, are friendly and courteous. But be aware of a caveat: After arriving late at night, and settling in to our non-smoking room, on a non-smoking floor, I was awakened to noise from the room next door. Stepping into the hall, I noted a sign for a ""Son's 21st birthday party"" on the door, people coming and going, cigarette smoke billowing from the room, and cigarette butts on the floor. Taking a trip downstairs to the night manager, I was assured he would ""do something if it got out of hand"" and it was really ""just a small family event"". Three hours later, around 3 AM, they must have gotten around to doing something about it, as the noise subsided, and the ""family"", (remarkable in having so many young girls with a nearly identical preference for skimpy clothing, high heels and excess make-up), finally stopped their traffic in and out of the hotel room. Later conversations with workers in the hotel yielded the real data: it is not at all uncommon for the hotel to allow parties in rooms designated for sleeping even if the room ends up trashed. Apparently, money talks. Since I don't know the specifics of the franchise business model for the Hyatt in Singapore, I can't say whom the fault for the questionable policy of allowing parties in hotel rooms next to those used for sleeping lies with: the hotel manager, the franchise owner, or the Hyatt company themselves. But I do know if you are expecting a quiet nights sleep, or a relatively smoke free room in this hotel, buyer beware. (My security/safety/cleanliness rating reflects this caveat)

Posted by on Nov 12, 2008

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About the Grand Hyatt Singapore (SG Clean)

Location 10 Scotts Road, Singapore, 228211

Renovations + Closures

This property is closed from September 19 2022 to June 30 2023 (dates subject to change).

This property will be closed from September 19 2022 to June 30 2023 for renovations and will resume operation once the renovation is complete (completion date subject to change).

 

Property Features

There are 2 restaurants on site. Public spaces have free WiFi and wired Internet. Business amenities include a business center and limo/town car service. There are 16 meeting rooms available. A fitness center, multilingual staff, and concierge services are also featured at the luxury Grand Hyatt Singapore (SG Clean). Self parking is free. This 5-star Singapore hotel is smoke free.

  • 677 guestrooms or units
  • 21 levels
  • 2 buildings
  • 2 dining venues
  • Built in 1971
  • Supervised childcare (surcharge)
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking , Valet parking (surcharge)

Transport

  • Metro station: Orchard Station (0.3 km / 0.2 mi)
  • Parking: Free self parking; valet parking available for a surcharge

Room Amenities

Grand Hyatt Singapore (SG Clean) offers 677 air-conditioned accommodations with minibars and laptop-compatible safes. Televisions come with pay movies. Bathrooms include showers, bathrobes, slippers, and hair dryers. This Singapore hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • Television
  • Movies for purchase
  • Electric kettle
  • Shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Free tea bags/instant coffee
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 10:30 AM.

Grand Hyatt Singapore (SG Clean) has 2 restaurants serving breakfast, lunch, and dinner.

StraitsKitchen - This restaurant specializes in Asian cuisine. Open daily.

10 SCOTTS - This restaurant specializes in international cuisine and serves light fare only. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible (may have limitations)
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for SGD 94.16 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

This property does not allow children age 12 and younger to access the Club Lounge after 5 PM.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Guests are provided with hand sanitizer and cashless payment methods are available for all transactions. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of SG Clean (Singapore) and GBAC STAR (Hyatt).

  • Cashless transactions are available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Security system
  • Staff does not wear personal protective equipment
  • Protective clothing is not available to guests
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property follows regional sanitization guidelines SG Clean (Singapore)
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • The tax amount which is set in the 'Price details' and payable by the guest, will be subject to changes based on the tax rate at the time of payment of the applicable room charges.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 52.97 for adults and SGD 23.54 for children (approximately)
  • Valet parking fee: SGD 16.00 per day
  • Rollaway bed fee: SGD 94.16 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hyatt Singapore
  • Grand Hyatt Singapore Hotel
  • Singapore Grand Hyatt
  • Grand Hyatt Singapore Hotel Singapore
  • Hyatt Regency Singapore
  • Hyatt Singapore
  • Singapore Hyatt
  • Grand Hyatt Singapore
  • Grand Hyatt Singapore Sg Clean
  • Grand Hyatt Singapore (SG Clean) Hotel
  • Grand Hyatt Singapore (SG Clean) Singapore
  • Grand Hyatt Singapore (SG Clean) Hotel Singapore

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.