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5.0 out of 5

"The staff were wonderful. They were helpful and accommodating. The thermostat control did not work the first night. We were freezing and shivering tha ... " More

By a verified traveler on Thu 13 Feb 2020

Hotel Description

5-star luxury hotel near Chinatown Heritage Center

City center stay

Within a 15-minute walk of this Marina Bay hotel, you'll find Chinatown Heritage Center and Boat Quay. Gardens by the Bay and Raffles City are also within 2 miles (3 km).

Business services

This hotel features a restaurant, an outdoor pool, and a poolside bar. Traveling on business? Take advantage of the business center, free WiFi in public areas, and airport shuttle. You'll appreciate the fitness center, bar/lounge, and laundry facilities.

Free WiFi, iPod docks

The 134 guestrooms feature free WiFi, LCD TVs with cable channels, and thoughtful touches like free minibar items and espresso makers. Other amenities include iPod docks, 24-hour room service, and premium bedding.

Studio, 1 Queen Bed (SO STUDIO)

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Room, 1 King Bed (So Cosy)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Bathtub (So Urban)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed (VIP Room)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Loft, 1 King Bed, Balcony (SO LOFTY)

Bed Count 1 King Bed Maximum Occupancy 3 Max

SO/ Sofitel Singapore ratings based on 1 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for SO/ Sofitel Singapore

5 out of 5
The staff were wonderful. They were helpful and accommodating. The thermostat control did not work the first night. We were freezing and shivering that I had to call the guest services at 0200. Breakfast was not up to par.

Posted by on Feb 13, 2020

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Comment from Hotel Management

Feb 14, 2020 by Mazen Abilmona

Dear Valued Guest, Greetings from SO/ Sofitel Singapore! Thank you for taking the time to share your experience with us. It is always a pleasure to receive feedback from our valued guests. I truly appreciate your compliments of our SO/ Ambassadors who strive to provide each guest with a unique and memorable experience. I will share with all the team members you mentioned how pleased you were with their service. However, please accept my utmost apologies on the service shortfalls during your stay. Please rest assured that we will look into this issue to prevent future occurrence. Once again, thank you and we look forward to welcoming you back again in the near future. Kind Regards from SO/, Mazen Abilmona Hotel Manager

About the SO/ Sofitel Singapore

Location 35 Robinson Road, Singapore, 068876

Renovations + Closures

This property is closed from April 7 2020 to January 8 2021 (dates subject to change).

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

SO/ Sofitel Singapore offers its guests an outdoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. A rooftop terrace, a library, and multilingual staff are also featured at the luxury SO/ Sofitel Singapore. For a fee, the property may offer extended parking privileges after check-out. This Art Deco Singapore hotel is smoke free.

  • 1 building
  • 134 guestrooms or units
  • 5 levels
  • Built in 2014
  • Dining venue
  • Bar by the pool
  • Bar or lounge
  • Terrace on the roof
  • Business facilities
  • 1 conference room
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Library
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • In-room childcare (surcharge)
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Transport

  • Airport: Changi Airport (SIN) (20.9 km / 13 mi)
  • Metro station: Raffles Place Station (0.6 km / 0.4 mi)
  • Property shuttles: Airport shuttle

Room Amenities

SO/ Sofitel Singapore offers 134 air-conditioned accommodations with iPod docking stations and free minibar items. Beds feature premium bedding. LCD televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. This Singapore hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Stocked minibar (free)
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Espresso maker
  • Electric kettle
  • Luxury bedding
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and on weekends from 6:30 AM to 11 AM.

Xperience - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Reservations are required.

1927 - Onsite bar. Happy hour is offered. Open daily.

24-hour room service is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are available for SGD 130.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at SO/ Sofitel Singapore

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-in and contactless check-out are available.Enhanced food service safety measures are in place.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of SG Clean (Singapore) and ALLSAFE (Accor Hotels) guidelines.The property affirms that it adheres to the Ecolab (3rd party expert - Global) sanitization guidelines.

  • One child stays free
  • UnionPay
  • Guest accommodation is sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows regional sanitization guidelines SG Clean (Singapore)
  • Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: SGD 50.6 per person (approximately)
  • Rollaway bed fee: SGD 130.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Singapore So Sofitel
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  • SO/ Sofitel Singapore Singapore
  • SO Sofitel Singapore
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  • SO/ Sofitel
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  • SO/ Sofitel Singapore Hotel Singapore

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.