Arrived at the property at 10.30pm no receptionist to greet us and tell us where our room was. The bedroom key was in a lock box outside the property and the numbers had been rubbed of the lock box so struggled to see the numbers. Hallways looked like they had not been cleaned or hoovered in months, hallways also smelt of smoke. Had to go on a hunt to find the room, there was no signs to say which way the rooms was. Stairs doors not labelled. Eventually found the room after 10 Minutes of looking. When inside the room found that there was next to no toilet roll, no sugar, 2 pots of milk. Bathroom shower tray was grotty and there was next to no water coming out of the shower head, bed was uncomfortable, pillows terrible, bedroom window does not close, black hairs on the bedding, black marks on the bedding. There was people shouting and screaming all night from when we got there and then someone above us was drilling and banging until 1am. There is a sign saying keep the noise down but that was definitely not the case. There was nobody there this morning to speak to about putting in a complaint. We did not feel safe in the room at all.