Book a hotel near Sky Ute Casino, Durango - Purgatory

I’m nit hard to please. Just 1. Make it hygienic, and 2. At least ACT like you are interested in helping a customer out. I called to modify the dates within the time frame specified. They said they couldn’t help because it was a Travelocity booking, and apparently the travel insurance I bought didn’t qualify. Travelocity on the other hand said it was up too the hotel. No one wanted to take responsibility to help, let alone have the balls to say they were just nit going to help. But wasted 2 hours of my time and 4 phone calls. When we checked in they said they couldn’t find my booking... and then we’re nit going to look for it. It wasn’t until I found the confirmation number that they began to help.... what a way to treat people on Christmas Eve! Then the room never once got cleaned. Old trash and even clothing from other travelers was still in there, and we ran out of toilet paper!!!! Then we called to book the pool because the health department limited it’s capacity to 10 people for COVID. I was finally thankful for staff helpfulness when they said it wouldn’t be a problem for me to bring the kids down and they would make sure there would be room for us since we called ahead. BUT then they admitted another family of 10 on top of the 6 kids I had brought in! So much for hygiene and health department rules! Overall bad experience. I won’t stay there again.

It’s further from downtown but a nice hotel and good accommodations. From the site check in was suppose to happen at 2pm. But when I got there they wouldn’t do checkin until 3pm which was disappointing but the only disappointing factor

Scenic location. Staff were helpful and very available.

Didn’t have big rooms that adjoined for our family.