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Toya Sun Palace Resort & Spa

4.0 star property
Family-friendly 4-star resort near Lake Toya

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Photo gallery for Toya Sun Palace Resort & Spa

Lobby
Indoor pool
Property entrance
In-room safe, free WiFi, bed sheets
Lobby lounge
Reviews
7.6

Good

Popular amenities

  • PoolPoolPool
  • SpaSpaSpa
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
7-1 Toyako Onsen, Sobetsu, Hokkaido, 052-0107
  • Popular LocationToyako Onsen1 min walk
  • Popular LocationLake Toya4 min walk
  • Popular LocationToyako Hot Spring2 min drive
  • AirportSapporo (CTS-New Chitose)93 min drive

Room options

View all photos for Japanese Style Room, Lake View, Non Smoking

Japanese Style Room, Lake View, Non Smoking | Living area | Flat-screen TV

Japanese Style Room, Lake View, Non Smoking

  • 377 sq ft
  • Lake view
  • Sleeps 5
  • 4 Twin Futons

View all photos for Run of the House (No Choice of room type)

In-room safe, free WiFi, bed sheets

Run of the House (No Choice of room type)

  • 301 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Japanese & Western Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Japanese & Western Style Room, Lake View, Non Smoking

9.1/10 Wonderful
  • 377 sq ft
  • Lake view
  • Sleeps 4
  • 2 Twin Futons OR 2 Twin Beds

View all photos for Japanese Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Japanese Style Room, Lake View, Non Smoking

  • 301 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Western Style Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Western Style Room, Lake View, Non Smoking

  • 301 sq ft
  • Lake view
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Twin Room, Lake View, Non Smoking

In-room safe, free WiFi, bed sheets

Twin Room, Lake View, Non Smoking

  • 301 sq ft
  • Lake view
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Sobetsu

On lake.Within a 5-minute walk of the resort, you'll find Lake Toya and Toyako Onsen. Toyako Hot Spring and Usuzanfunka Memorial Park are also within 2 miles (3 km).
View more Resorts in SobetsuOpens in a new window

What's nearby

  • Toyako Onsen - 1 min walk
  • Lake Toya - 4 min walk
  • Toyako Hot Spring - 2 min drive
  • Usuzanfunka Memorial Park - 2 min drive
  • Showa-shinzan - 5 min drive

Getting around

  • Toya Station - 12 min drive
  • New Chitose Intl. Airport (CTS) - 94 min drive

Restaurants

  • わかさいも本舗洞爺湖本店 - 19 min walk
  • Mogmog - 14 min walk
  • 風の音 - 13 min walk
  • スープカレーハラハル SoupCurry HLAHAL - 11 min walk
  • デメキン食堂 - 13 min walk

About this property

Toya Sun Palace Resort & Spa

Family-friendly 4-star resort near Lake Toya
Toya Sun Palace Resort & Spa offers its guests a full-service spa, hot springs, and a waterslide. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

An indoor pool, a children's pool, and a sauna are also featured at the family-friendly Toya Sun Palace Resort & Spa. Free self parking is available.

  • 1 building
  • 324 guestrooms or units
  • 10 levels
  • Built in 1965
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Game room or arcade
  • Convenience store
  • Garden
  • Gift shop
  • Onsite shopping
  • Elevator
  • Bar or lounge
  • 1 conference room
  • Dining venue
Toya Sun Palace Resort & Spa offers 324 air-conditioned accommodations with safes and slippers. Flat-screen televisions are featured in guestrooms.

Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers. This Sobetsu resort provides complimentary wireless Internet access.

Guests can indulge in a pampering treatment at the resort's full-service spa. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs open between 5:00 AM and 11:00 PM.

Languages

Japanese

Property amenities

Family friendly

  • Arcade/game room
  • Children's pool
  • Grocery/convenience store
  • In-room refrigerator
  • Indoor pool
  • Waterslide

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A restaurant

Things to do

  • Arcade/game room
  • Children's pool
  • Full-service spa
  • Hot spring
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room
  • Waterslide

Accessibility

  • Elevator

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 7 PM

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Hot springs access available from 5:00 AM to 11:00 PM.
  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.

Property is also known as

Sun Palace Toya
Toya Sun Palace
Toya Sun Palace Hotel
Toya Sun Palace Hotel Sobetsu
Toya Sun Palace Sobetsu
Toya Sun Palace Resort Sobetsu
Toya Sun Palace Resort
Toya Sun Palace & Spa Sobetsu
Toya Sun Palace Resort & Spa Resort
Toya Sun Palace Resort & Spa Sobetsu
Toya Sun Palace Resort & Spa Resort Sobetsu

Frequently asked questions

How close is Toya Sun Palace Resort & Spa to the airport?

Toya Sun Palace Resort & Spa is 75.9 mi (94-min drive) away from the New Chitose Intl. Airport (CTS) airport, the closest popular airport to the property.

Does Toya Sun Palace Resort & Spa have an airport shuttle?

Airport shuttle services are not available at Toya Sun Palace Resort & Spa.

Does Toya Sun Palace Resort & Spa offer free breakfast?

Toya Sun Palace Resort & Spa does not offer free breakfast.

Is there a casino at Toya Sun Palace Resort & Spa?

No, there is no casino at this resort.

What time is check-in at Toya Sun Palace Resort & Spa?

Check-in start time: 2 PM; Check-in end time: 7 PM.

Is there free parking at Toya Sun Palace Resort & Spa?

This resort offers free self parking.

Does Toya Sun Palace Resort & Spa have a pool?

Toya Sun Palace Resort & Spa features an indoor pool and a children's pool.

Does Toya Sun Palace Resort & Spa have a restaurant?

Toya Sun Palace Resort & Spa is home to Palacio, which features pool views and a poolside location.

Does Toya Sun Palace Resort & Spa have a spa?

This resort has a spa, which features massages.

How close is Toya Sun Palace Resort & Spa to downtown Sobetsu?

Toya Sun Palace Resort & Spa is 6.3 mi away from Sobetsu.

Toya Sun Palace Resort & Spa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 64 out of 250 reviews" "
Rating 8 - Good. 104 out of 250 reviews" "
Rating 6 - Okay. 56 out of 250 reviews" "
Rating 4 - Poor. 18 out of 250 reviews" "
Rating 2 - Terrible. 8 out of 250 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

7.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveler

Stayed 1 night in Apr 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2020

8/10 Good

Verified traveler

Stayed 1 night in Sep 2019

2/10 Terrible

Linda

Disliked: Cleanliness
Charged non-smoking room for Smoking room
The sun palace placed me a smoking room but accepted my non-smoking reservation. After making two complaints, before I was moved to a true non-smoking floor.
Stayed 1 night in May 2019

8/10 Good

Winhyde, Singapore

Liked: Cleanliness, property conditions & facilities, room comfort
Fantastic view from hotel lobby,my room and onsen. The quality of food is great. But the room condition is not so good.
Stayed 1 night in Oct 2018

8/10 Good

CHIT PIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very satisfied
Stayed 2 nights in Oct 2018

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst hotel experience ever!
It's a really nightmare for us. The room was full of unpleasant smell, no AC inside the room and the ceiling wall was full of stain. We tried to exchange to another room but the hotel manager told us the hotel was full. However, we checked here and it's obviously not full! Many tours stay here, the dinner buffet was fine but the place was burning, cant really stay there for more than 30mins. Will never come back to this hotel again!
Stayed 1 night in Jul 2018

6/10 Okay

Jeannie, 🇵🇭

Disliked: Cleanliness, staff & service, room comfort
Nice and grand lobby but terrible, old, smelly rooms specially the bathroom. Reception staff incompetent and rude. The onsen area is good. Dinner and breakfast food quality decent but nothing great.
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing view
Although the resort is rather old, the surrounding view is still amazing. We had a great time having dinner while watching sunset. The pool wave is another plus point for the kids.
Stayed 1 night in Jun 2018

6/10 Okay

Thomas

Disliked: Room comfort
Air-conditioning system needs a major overhaul!
The lobby was very posh and welcoming but I am afraid the rooms and air-conditioning system needs sprucing up. It was warm and stuffy in the rooms although we turned up the air-conditioning to the max - you wouldn't be able to feel it at all. The food was ok. We stayed at this hotel on our 2nd night at Lake Toya and could easily compare this hotel with the other resort we stayed at on our 1st night. The other resort was excellent in all aspects but unfortunately they did not have rooms for the second night and we opted for this one instead and we were disappointed. Service wise, there was nothing to complain about - they were polite and attended to queries well and they do have good amenities such as a big video arcade for the children and even a big table-tennis room for booking. They also have a big indoor swimming pool with slides. Pity that the rooms and air-conditioning failed them.
Stayed 1 night in Jun 2018