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"A well appointed suite, very comfortable. " More

By a verified traveler on Sun 11 Jul 2021

Hotel Description

Aparthotel near Mercy Hospital Springfield in Springfield

In shopping district

Within 3 miles (5 km) of this aparthotel, you'll find Mercy Hospital Springfield and Bass Pro Shops Outdoor World. Also, Battlefield Mall is within half a mile (1 km) and Clarke Surgical Center is within 2 miles (3 km).

Business services

This aparthotel features an outdoor pool and a spa tub. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Free self parking, a terrace, and a garden are also offered.

Free WiFi, kitchens

The 80 apartments feature well-equipped kitchens with refrigerators, stovetops, microwaves, and dishwashers. Other amenities include free WiFi, balconies, and TVs with cable channels.

Studio Suite

Bed Count 1 King Bed Maximum Occupancy 4 Max
$100* Per night/room Jul 29 - Jul 30

Standard Suite, Multiple Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Penthouse (Murphy Bed)

Bed Count room.options.bedSize.MurphyBed.Singular Maximum Occupancy 2 Max

Penthouse

Bed Count 1 King Bed Maximum Occupancy 5 Max

Studio Suite, Accessible

Bed Count 1 King Bed Maximum Occupancy 4 Max

Arbor Suites at the Mall ratings based on 33 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Arbor Suites at the Mall

Everyone (14) Couples (7) Business (1) Family (10)
5 out of 5
A well appointed suite, very comfortable.

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 12, 2021 by Catina

Thank you for writing a review! Come back and see us!

5 out of 5
It needs more attention to detail on the outside and grounds.

Posted by on Jul 10, 2021

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5 out of 5

Posted by on Jun 10, 2021

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Comment from Hotel Management

Jul 7, 2021 by Catina

Thank you for the review!

4 out of 5
Two level penthouse gave good options for quiet, private sleeping spaces for 3 persons.

Posted by on Feb 20, 2021

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5 out of 5

Posted by on Feb 8, 2021

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Comment from Hotel Management

Mar 25, 2021 by Catina

Thank you so much for the review!

1 out of 5
Stains on blankets, hole is shower, and had to wait 2 hours to check in. Once we said anything about sheets they gave them to us and we changed them. I wouldn’t recommend staying here it’s nothing like the description or photos online. Waste of time and money.

Posted by , from Republic on Oct 4, 2020

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1 out of 5
I made and paid for my reservation but when i got there i was informed my address was considered local and they wont rent to locals! I live a hour away and had business in Springfield late night and early morning and didnt want to drive home and back! They refused me and turned me away! Horrible company! I went somewhere else that was happy to have my business! Now i have to call travelocity and see about a refund. It wasnt my fault! So mad!

Posted by , from Branson on Oct 3, 2020

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Comment from Hotel Management

Oct 21, 2020 by Catina

We do apologize for the inconvenience!

2 out of 5
The pool was nice. The property was very close to the mall

Posted by , from mo on Jun 27, 2020

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2 out of 5
It took a longer than usual time to check in because there was only one staff member and she was trying to help other guests while checking people in. To her credit she remained pleasant and kept her cool. We had difficulty getting through the parking lot to our room because a fire truck was handling a dishwasher that had caught on fire. The room had a bad odor, we think due to stale ashes in the fireplace. Place hasn't been updated recently. The room seemed to be clean except for the box of tampons left in the bathroom by a previous guest.

Posted by , from Bonne Terre on Jun 13, 2020

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Comment from Hotel Management

Jun 15, 2020 by Tiffiany

Traveler, Thank you for taking the time to write a review about your stay. I am sorry to see it was a disappointing stay. I have made note of the issues you mentioned. We have many new staff and are working on getting everyone up to par. I hope you will consider staying with us again.

4 out of 5
The price was right and it was convenient for our trip. Room was pretty outdated but they had obviously made an effort to make it decent😊

Posted by on Dec 30, 2019

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About the Arbor Suites at the Mall

Location 1550 E Raynell Pl, Springfield, MO 65804

Property Features

Arbor Suites at the Mall offers its guests an outdoor pool and a spa tub. WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. A terrace, barbecue grills, and a garden are also featured at the business-friendly Arbor Suites at the Mall. Self parking is free. This Springfield aparthotel is smoke free.

  • 80 guestrooms or units
  • 3 levels
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Front-desk safe
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • No smoking on site

Family Friendly Amenities

  • Outdoor pool
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Separate dining area
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi , Wired Internet access (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Free self parking

Transport

  • Airport: Springfield-Branson National Airport (SGF) (29.3 km / 18.2 mi)
  • Parking: Free self parking

Room Amenities

Arbor Suites at the Mall offers 80 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Rooms open to balconies. Accommodations offer separate sitting areas. Televisions come with cable channels. Kitchens offer refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room kitchen
  • Private balcony
  • Dining room
  • Sitting area
  • Television
  • Cable channels
  • Refrigerator
  • Microwave
  • Oven
  • Stove
  • Dishwasher
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Nearby Activities

An outdoor pool and a spa tub are on site.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible registration desk
  • Accessible bathroom
  • Wheelchair accessible parking
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 10 per pet, per night, plus a deposit of USD 10.00 per day
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 10 lbs)
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. Only bookings from non-local guests are accepted. Guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in.

This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Debit cards not accepted
  • Staffed front desk
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 10.00 per day
  • Pet fee: USD 10 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Arbor Suites
  • Arbor Suites Mall
  • Arbor Suites Mall Condo
  • Arbor Suites Mall Condo Springfield
  • Arbor Suites Mall Springfield
  • Arbor Hotel Springfield
  • Arbor Suites At The Mall Hotel Springfield
  • Arbor Suites at the Mall Aparthotel
  • Arbor Suites at the Mall Springfield
  • Arbor Suites at the Mall Aparthotel Springfield

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.