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"The layout of the room was good. The pool is small but was also nice. There were a few problems with the room, like a dishwasher that hadn’t drained a ... " More

By a verified traveler on Sat 08 Jul 2023

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Studio Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max
$81* Per night/room Oct 1 - Oct 2

Standard Suite, Multiple Beds

Bed Count 2 Full Beds Maximum Occupancy 6 Max

Basic Penthouse (Murphy Bed)

Bed Count room.options.bedSize.MurphyBed.Singular Maximum Occupancy 6 Max

Penthouse

Bed Count 1 King Bed Maximum Occupancy 6 Max

Studio Suite, Accessible

Bed Count 1 King Bed Maximum Occupancy 3 Max

Arbor Suites at the Mall ratings based on 41 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Arbor Suites at the Mall

Everyone (16) Couples (10) Business (1) Family (12)
4 out of 5
The layout of the room was good. The pool is small but was also nice. There were a few problems with the room, like a dishwasher that hadn’t drained and was filled with fetid water. Management did offer to relocate us and was friendly overall.

Posted by , from Austin on Jul 8, 2023

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Comment from Hotel Management

Jul 10, 2023 by Management

Thank you for your review. I apologize for the dishwasher. I will diffidently get that taking care of. We do hope that you have safe travels and come see us again.

3 out of 5
Don’t judge a book by its cover.. General exterior of property a mess; however, room wa dated but Very Clean. Front desk friendly. Pool well not what expected. Sack lunch breakfast a little disappointing, but worked I guess. Good location.

Posted by on Jun 12, 2023

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Comment from Hotel Management

Jun 12, 2023 by Management

Thank you for your review, sorry we did not meet your expectations. We will be working on remodel in the future, please keep us in mind to try us again. Please have safe travels.

2 out of 5
Everything felt very dirty. Our initial room was not cleaned. There was a half eaten bag of chips in the cabinet, a half used bag of ice in the freezer, the dishes were in the dishwasher and dirty, the bed looked "slept in" and then remade, found trash on the floor everywhere (not vacuumed) and an ear ring on the bathroom floor. There were no sheets/blankets/pillows for the downstairs beds. No extra linens anywhere. On top of all this, the entire place was run down and very outdated. We were asked to look at another room to see if we wanted to switch, it was worse. The kitchen floor was very sticky, like someone spilled koolaid and tried cleaning it up with a single paper towel. We said no thanks, went to Target, bought a set of sheets and cleaning supplies, and made it work for the night. This was the second time staying here, and it had definitely gone waaay downhill from the first time. Sadly we will probably will not be booking here again.

Posted by on May 21, 2023

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Comment from Hotel Management

May 22, 2023 by Management

Thank you for your review, I will be checking into the matters you listed above. We will be working on some updates, and we will hope to see you in the future.

2 out of 5
Hadn’t been vacuumed or mopped. Counters dirty, pee in toilet. Broken light fixture and no hair dryer. Strong smell of cigarette smoke. Would never stay here again.

Posted by on Feb 23, 2023

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1 out of 5
Gotta love waking up to bed bugs to enjoy staying here!

Posted by on Oct 2, 2022

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Comment from Hotel Management

Nov 30, 2022 by Stephanie

We do apologize for this and the issue has been addressed

2 out of 5
Stay somewhere else!!! The place is nothing like the pics.

Posted by on Sep 5, 2022

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2 out of 5
Checked in, was charged a duplicate/second time. Had to request a refund for the overcharge, the staff did take care of correcting this but the room was very dirty, smelt like an ashtray and the bed sheets had stains on the top where you could plainly see it was not clean the ceiling had stains where a leak has been. We checked out within an hour of checking in.

Posted by , from Cordova on Mar 21, 2022

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4 out of 5

Posted by on Sep 29, 2021

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5 out of 5
A well appointed suite, very comfortable.

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 12, 2021 by Catina

Thank you for writing a review! Come back and see us!

5 out of 5
It needs more attention to detail on the outside and grounds.

Posted by on Jul 10, 2021

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