City center stay
You'll find Josiah Day House and Westfield River within 3 miles (5 km) of this hotel. Also, Holyoke Mall is within 3 miles (5 km) and Baystate Medical Center is within 6 miles (10 km).
Water park, dining
A water park and a restaurant are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy a meal in one of the 2 coffee shops/cafés and perks like free continental breakfast and free self parking.
Free WiFi, LCD TVs
In addition to LCD TVs with satellite channels, the 262 guestrooms offer free WiFi and coffee/tea makers. Free local calls, hair dryers, and ironing boards are also available.
Aug 2, 2021 by Guest Services
Thank you for completing your survey. Your comments will be shared with the team. Have a great day!
Jan 30, 2020 by Guest Services
Thank you for completing your survey. We are sorry to hear that you did not completely enjoy your stay. Your concerns have been noted but cannot be directly addressed as the survey was anonymous.
Nov 10, 2019 by Guest Services
Thank you for completing your survey. Your concerns will be forwarded to the hotel staff for their review.
Nov 5, 2019 by Guest Services
Hello, Thank you for completing your survey. We are sorry that you experienced these issues during your stay. We are working to assure that these items are corrected for future visits.
Apr 21, 2019 by Guest Services
Thank you for staying with us! We are glad to hear that you enjoyed your stay and we look forward to seeing you again soon.
Apr 9, 2019 by Guest Services
We are sorry that you did not enjoy your visit and will forward your comments for review.
Mar 6, 2019 by Guest Services
Thank you for completing your survey. Your responses will be shared with the staff to assure continuous improvement.
Feb 18, 2019 by Guest Services
Thank you for taking the time to let us know about your experience! We hope to see you again soon!
Feb 14, 2019 by Michael ~Guest Services
Thank you for taking the time to complete your survey on your stay. We look forward to seeing you again soon.
Due to COVID-19, this property’s food and beverage options may be limited.
The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
The following facilities are closed on Sunday, Friday, and Saturday:
Clarion Hotel & Aqua Lagoon Waterpark offers its guests a water park (surcharge), a waterslide, and an indoor pool. There's a restaurant on site, as well as 2 coffee shops/cafés and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Clarion Hotel & Aqua Lagoon Waterpark. Free self parking is available. Smoking is allowed in designated areas at this West Springfield hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , RV, bus, truck parking
Clarion Hotel & Aqua Lagoon Waterpark offers 262 accommodations with coffee/tea makers and hair dryers. 42-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided daily.
Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.
Clarion Hotel & Aqua Lagoon Waterpark has a restaurant on site.
Recreational amenities at the hotel include a water park (surcharge) and an indoor pool.
Children under 18 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.
The recreational activities listed below are available either on site or nearby; fees may apply.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - C0001113250
This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Onsite parties or group events are strictly prohibited
Long-term renters welcome
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is C0001113250. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Long-term renters welcome.
For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Individually-wrapped food options are available for breakfast and dinner. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).
Guests will be asked to pay the following charges at the property:
We've listed all charges provided to us by the property.
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.