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"Old property with updates needed. " More

By a verified traveler on Mon 02 Aug 2021

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Hotel Description

Hotel with water park access, connected to the convention center in West Springfield

City center stay

You'll find Josiah Day House and Westfield River within 3 miles (5 km) of this hotel. Also, Holyoke Mall is within 3 miles (5 km) and Baystate Medical Center is within 6 miles (10 km).

Water park, dining

A water park and a restaurant are featured at this hotel. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy a meal in one of the 2 coffee shops/cafés and perks like free continental breakfast and free self parking.

Free WiFi, LCD TVs

In addition to LCD TVs with satellite channels, the 262 guestrooms offer free WiFi and coffee/tea makers. Free local calls, hair dryers, and ironing boards are also available.

Double Room, 2 Double Beds, Accessible, Non Smoking (Water Park/pool access additional)

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$92* Per night/room Nov 22 - Nov 23

Standard Room, 1 Double Bed, Non Smoking (Water Park/pool access additional)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 1 Double Bed, Non Smoking (Water Park/pool access additional)

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking (Water Park/pool access additional)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Double Room, 2 Double Beds, Non Smoking (Water Park/pool access additional)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking (Water Park/pool access additional)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Clarion Hotel & Aqua Lagoon Waterpark ratings based on 23 Verified Reviews

Review Summary
2.6 out of 5 2.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Clarion Hotel & Aqua Lagoon Waterpark

Everyone (7) Family (3)
3 out of 5
Old property with updates needed.

Posted by on Aug 2, 2021

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Comment from Hotel Management

Aug 2, 2021 by Guest Services

Thank you for completing your survey. Your comments will be shared with the team. Have a great day!

2 out of 5

Posted by on Jan 27, 2020

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Comment from Hotel Management

Jan 30, 2020 by Guest Services

Thank you for completing your survey. We are sorry to hear that you did not completely enjoy your stay. Your concerns have been noted but cannot be directly addressed as the survey was anonymous.

3 out of 5
There wasn't enough staff at night to assist with thing's like temperature AC that was malfunctioned. If needed extra towels, we had to go to the front lobby to get it.

Posted by on Nov 8, 2019

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Comment from Hotel Management

Nov 10, 2019 by Guest Services

Thank you for completing your survey. Your concerns will be forwarded to the hotel staff for their review.

1 out of 5
The while place was nasty. Booked there just for the pool they close the pool at 8 pm an open at12 so we never got to use it. My wife asked for cleaning stuff when we fisrt got there never sent anyone so we bought some at a store down the road. We will never go there again

Posted by on Nov 5, 2019

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Comment from Hotel Management

Nov 5, 2019 by Guest Services

Hello, Thank you for completing your survey. We are sorry that you experienced these issues during your stay. We are working to assure that these items are corrected for future visits.

4 out of 5
Staff was friendly, room was clean, water park was nice value add. For the price hotel was great.

Posted by , from US on Apr 20, 2019

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Comment from Hotel Management

Apr 21, 2019 by Guest Services

Thank you for staying with us! We are glad to hear that you enjoyed your stay and we look forward to seeing you again soon.

1 out of 5
This was the grossest hotel I’ve ever stayed in. We ended up sleeping in our vehicle. We visited for a 2 day cheering competition in Springfield and assumed the water park would be fun for the kids. Our key card was for the wrong room. We walked in and found suitcases open. This happed to 3 others on our team. Also, on the wall was ketchup or blood. Several people left with bug bites. We got scared and headed for our suv. Our carpet was Torn and mold stains all over the walls. Our sneakers were sticking to the bathroom floor. The list could go on and on. Run away from this place.

Posted by on Apr 8, 2019

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Comment from Hotel Management

Apr 9, 2019 by Guest Services

We are sorry that you did not enjoy your visit and will forward your comments for review.

2 out of 5
The lobby was nice the line to check in was ridiculous with only one receptionist.. the door to our room looked like it had been tried to open while being locked. The room was an average room nothing special .. the water park was freezing(which was an extra cost to even the hotel guests) as if the ac was on it was unenjoyable for my kids and us as adults we stayed in the pool max 30 mins .. tried to find something fun for the kids I knew they had an acarde but didn’t open till like 4/5 pm once opened only 6 out of like 12 games were actually working, we had to go back to the front desk(with still only one person working) to get tokens .. after we went into the restaurant they had to get dinner which mind you this whole time exploring we all had our jackets on it was so freezing in the entire hotel .. the bartender was actually amazing!! But she was running around with no help taking care of two different Rooms I felt bad but she did have a smile and friendly attitude the whole time!! This seems more like a hotel for the summer months not sure but I won’t be back

Posted by on Mar 3, 2019

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Comment from Hotel Management

Mar 6, 2019 by Guest Services

Thank you for completing your survey. Your responses will be shared with the staff to assure continuous improvement.

4 out of 5
The pool area was nice, we were there in feb, i thought it was alittle chilly, but fun. Our room was very clean, nice beds. Overall, we had a nice stay. Oh, and had dinner at Cals, right near entrance of hotel, Excellent!

Posted by on Feb 17, 2019

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Comment from Hotel Management

Feb 18, 2019 by Guest Services

Thank you for taking the time to let us know about your experience! We hope to see you again soon!

5 out of 5

Posted by on Jan 21, 2019

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Comment from Hotel Management

Feb 14, 2019 by Michael ~Guest Services

Thank you for taking the time to complete your survey on your stay. We look forward to seeing you again soon.

1 out of 5
Rooms are not wired for convience. Hassle to be connected.

Posted by on Jul 27, 2018

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About the Clarion Hotel & Aqua Lagoon Waterpark

Location 1080 Riverdale St, West Springfield, MA 01089

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:

  • Bar/lounge
  • Fitness facility
  • Indoor pool
  • Restaurant

The following facilities are closed on Sunday, Friday, and Saturday:

  • Fitness facility
  • Indoor pool
  • Restaurant
  • Bar/lounge

Property Features

Clarion Hotel & Aqua Lagoon Waterpark offers its guests a water park (surcharge), a waterslide, and an indoor pool. There's a restaurant on site, as well as 2 coffee shops/cafés and a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. A vending machine, multilingual staff, and coffee/tea in a common area are also featured at the business-friendly Clarion Hotel & Aqua Lagoon Waterpark. Free self parking is available. Smoking is allowed in designated areas at this West Springfield hotel.

  • 262 guestrooms or units
  • 4 levels
  • 2 coffee shops
  • Built in 1974
  • Continental breakfast (free)
  • Dining venue
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Water dispenser
  • Lockers available

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Train station: Springfield Union Station (5.7 km / 3.5 mi)
  • Parking: Free self parking

Room Amenities

Clarion Hotel & Aqua Lagoon Waterpark offers 262 accommodations with coffee/tea makers and hair dryers. 42-inch LCD televisions come with premium satellite channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • LCD television
  • Satellite channels
  • Premium channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:00 AM.

Clarion Hotel & Aqua Lagoon Waterpark has a restaurant on site.

Nearby Activities

Recreational amenities at the hotel include a water park (surcharge) and an indoor pool.

Children under 18 years old are not allowed in the swimming pool, health club, or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Casino nearby
  • Golfing nearby
  • Health or beauty spa nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Handrails in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Well-lit path to entrance
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Pool hoist on site
  • Pool access ramp on site
  • Wheelchair accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests will receive an email 48 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20 per day.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

Tax ID - C0001113250

This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Onsite parties or group events are strictly prohibited

Long-term renters welcome

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. The tax ID number is C0001113250. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival. Onsite parties or group events are strictly prohibited. Long-term renters welcome.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas; reservations are required for some onsite facilities. Contactless check-out is available. Individually-wrapped food options are available for breakfast and dinner. Enhanced food service safety measures are in place. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Long-term renters welcome
  • Security system
  • Staffed front desk
  • Events/parties not allowed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Gloves are available to guests
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Guests will receive an email with special check-in instructions
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • State tax ID - C0001113250
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 2
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay
  • Pool fee: USD 10.00 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 20 per day
  • Service fee: USD 40.00 per stay
  • Facilities fee: USD 10.00 per person, per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Clarion Hotel West Springfield
  • Clarion West Springfield
  • Clarion Hotel Aqua Lagoon Waterpark West Springfield
  • Clarion Hotel Aqua Lagoon Waterpark
  • Clarion Aqua Lagoon Waterpark West Springfield
  • Clarion Aqua Lagoon Waterpark
  • Clarion Hotel & Aqua Lagoon Waterpark Hotel
  • Clarion Hotel & Aqua Lagoon Waterpark West Springfield
  • Clarion Hotel & Aqua Lagoon Waterpark Hotel West Springfield

You should know

  • Pool access available from 4:00 PM to 7:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.