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4.7 out of 5

"Convenient to MGM and downtown attractions and clean rooms Not crazy about the parking situation in the back lot at night. " More

By a verified traveler on Wed 12 Feb 2020

Hotel Description

Baroque hotel near MassMutual Center

City center stay

At this Metro Center hotel, you'll be steps from MassMutual Center and within a 15-minute walk of Naismith Memorial Basketball Hall of Fame. Springfield Armory and Titanic Museum are also within 2 miles (3 km).

Renovated in 2018

This hotel features an indoor pool and a fitness center. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like full breakfast and free self parking.

Free Internet, soaking tubs

Boasting deep soaking bathtubs, the 98 guestrooms also offer free WiFi and sofa beds. Other amenities include free wired Internet, refrigerators, and flat-screen TVs with cable channels.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (Leisure)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking (Hearing)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, Multiple Beds, Accessible, Bathtub (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Holiday Inn Express Springfield Downtown ratings based on 13 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express Springfield Downtown

Everyone (9) Couples (2) Family (2)
4 out of 5
Convenient to MGM and downtown attractions and clean rooms Not crazy about the parking situation in the back lot at night.

Posted by , from Mariaville lake, NY on Feb 12, 2020

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Comment from Hotel Management

Feb 14, 2020 by Krystal Golon Front Office Manager

Dear Tracy, thank you for the review after your recent stay. We look forward to seeing you the next time you're in the Springfield area.

5 out of 5
The cleaniness of Holiday is unbeatable!! We've stayed in a lot of hotels and this is our favorite.

Posted by on Nov 3, 2019

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5 out of 5

Posted by on Oct 6, 2019

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Comment from Hotel Management

Oct 20, 2019 by Sarab

Thank you!

5 out of 5
Great stay very convenient location. Walked to new MGM casino which was very nice! Able to shuttle from casino to Big E

Posted by on Sep 23, 2019

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Comment from Hotel Management

Sep 24, 2019 by Sarab

We appreciate your feedback and thank you for taking the time to submit such a positive review. We are so happy to hear that you enjoyed your time with us.

5 out of 5

Posted by on Aug 4, 2019

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Comment from Hotel Management

Aug 20, 2019 by Sarab

Thanks for staying with us. We appreciate your feedback!

4 out of 5
Location is great..parking hard but it is right in the city

Posted by on Jul 20, 2019

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Comment from Hotel Management

Aug 20, 2019 by Sarab

Thanks for staying with us. We appreciate your feedback!

5 out of 5
The room was huge, bed was comfortable and room was very clean. Staff very nice

Posted by on Jun 27, 2019

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Comment from Hotel Management

Jul 12, 2019 by Sarab

Thank you!

5 out of 5

Posted by on Jun 3, 2019

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Comment from Hotel Management

Jun 11, 2019 by Sarab

Thank you so much for sharing your feedback with us, and so many other travelers!

5 out of 5
We loved how clean our room was.. would definitely recommend this hotel.

Posted by on Feb 24, 2019

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Comment from Hotel Management

Mar 5, 2019 by Sarab

I'm so happy to hear you enjoyed your stay with us, it is truly an honor to receive your positive feedback. It sounds as if between the hotel cleanliness, and helpfulness of the staff your stay went exactly as planned! We are also thrilled to learn that you enjoyed the hospitality provided by our Team! Make sure to keep us posted as to when your travels bring you back into the city

5 out of 5
Great location. Comfortable and clean. Great breakfast

Posted by , from MA on Feb 18, 2019

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Comment from Hotel Management

Feb 24, 2019 by Sarab

We are thrilled to learn that you enjoyed the amenity's we had to offer. Please make sure to keep us posted as to when your travels bring you back into the city. Thank you!

About the Holiday Inn Express Springfield Downtown

Location 145 State Street, Springfield, MA 01103

Renovations + Closures

The following facilities will be closed from 24 March 2020 to 11 April 2020 (dates subject to change):

  • Fitness facilities
  • Swimming pool

Property Features

Holiday Inn Express Springfield Downtown offers its guests an indoor pool and a fitness center. WiFi is free in public spaces. Business amenities include a 24-hour business center and a meeting room. Free breakfast is served daily. The business-friendly Holiday Inn Express Springfield Downtown also features coffee/tea in a common area, concierge services, and complimentary newspapers in the lobby. Self parking is free. A complete renovation of Holiday Inn Express Springfield Downtown was completed in June 2018. This Baroque Springfield hotel is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 8 levels
  • Full breakfast (free)
  • Business center (24 hours)
  • 1 conference room
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Hartford, CT (BDL-Bradley Intl.) (32.9 km / 20.5 mi)
  • Train station: Springfield Union Station (1.4 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Springfield Downtown offers 98 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs with deep soaking bathtubs and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Deep soaking tub
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Bathtub
  • Cribs (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Guests are served free full breakfast daily.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Roll-in shower
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Minimum Spring Break check-in age is 21 years old. Tax ID - C0004282810. Noise-free guestrooms cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. The tax ID number is C0004282810. Noise-free guestrooms cannot be guaranteed.

  • Only service animals are allowed
  • Noise-free rooms not guaranteed
  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • Tax ID - C0004282810

Hotel Names

  • Holiday Inn Express Springfield Downtown Hotel
  • Inn Express Springfield Hotel
  • Express Springfield Downtown
  • Holiday Inn Express Springfield Downtown Hotel
  • Holiday Inn Express Springfield Downtown Springfield
  • Holiday Inn Express Springfield Downtown Hotel Springfield

You should know

  • Pool access available from 8 AM to 10 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.