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4.5 out of 5

"The rooms were big and comfy... the water pressure in the room was awful! It was the only thing that didn't make this hotel perfect " More

By a verified traveler on Sun 15 May 2022

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Hotel Description

Baroque hotel near MassMutual Center

City center stay

At this Metro Center hotel, you'll be steps from MassMutual Center and within a 15-minute walk of Naismith Memorial Basketball Hall of Fame. Springfield Armory and Titanic Museum are also within 2 miles (3 km).

Renovated in 2018

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$136* Per night/room Aug 28 - Aug 29

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Comm)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Additional Living Area)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Accessible (Comm, Tub)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Holiday Inn Express Springfield Downtown, an IHG Hotel ratings based on 21 Verified Reviews

Review Summary
4.5 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express Springfield Downtown, an IHG Hotel

Everyone (12) Couples (2) Family (4)
1 out of 5
two basic requirements for any traveler is a hot shower and good breakfast. this Holiday Inn Express had neither. Luke warm water for a morning shower and a breakfast buffet that ran out of food 20 minutes before the posted availability hours. This property is NOT recommended.

Posted by , from PEABODY on May 21, 2022

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Comment from Hotel Management

Jun 21, 2022 by Jamaar

Dear, Robert Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SPRINGFIELD DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

5 out of 5
The rooms were big and comfy... the water pressure in the room was awful! It was the only thing that didn't make this hotel perfect

Posted by on May 15, 2022

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Comment from Hotel Management

May 17, 2022 by Jamaar

Dear, Maryann Thank you for taking the time to tell us about your experience at Holiday Inn Express SPRINGFIELD DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

5 out of 5
Hotel was great

Posted by on Nov 21, 2021

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Comment from Hotel Management

Dec 18, 2021 by Jamaar

Dear, Brenda Thank you for taking the time to tell us about your experience at Holiday Inn Express SPRINGFIELD DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

5 out of 5
Loved the size of our suite very spacious for our family of 4!

Posted by on Jul 26, 2021

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4 out of 5

Posted by on Jul 18, 2021

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5 out of 5

Posted by on Mar 7, 2021

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4 out of 5
The hotel, check in/check out and room was nice. The Only negative is the parking. It is located down the street from the hotel in an open lot which anyone can park or walk into. I dropped my kids at the hotel and had to walk back to the hotel alone late in the evening when it was dark. There was NO security or hotel staff out side to watch out for the hotel guest. You are given a Parking Permit to hang on your rear view mirror which states that "accepting permit constitutes that the hotel have NO responsibility for theft or damages to vehicle or contents". I was VERY disappointed about that and probably wouldn't stay there again because of where the parking lot is located , it is unsecure and out in the open.

Posted by , from Brooklyn, NY on Oct 20, 2020

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5 out of 5

Posted by on Aug 3, 2020

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Comment from Hotel Management

Aug 6, 2020 by Krystal Golon Front Office Manager

Thank you for the 5out of 5. We value your feedback! We hope to see you again soon!

4 out of 5
Convenient to MGM and downtown attractions and clean rooms Not crazy about the parking situation in the back lot at night.

Posted by , from Mariaville lake, NY on Feb 12, 2020

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Comment from Hotel Management

Feb 14, 2020 by Krystal Golon Front Office Manager

Dear Tracy, thank you for the review after your recent stay. We look forward to seeing you the next time you're in the Springfield area.

5 out of 5
The cleaniness of Holiday is unbeatable!! We've stayed in a lot of hotels and this is our favorite.

Posted by on Nov 3, 2019

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About the Holiday Inn Express Springfield Downtown, an IHG Hotel

Location 145 State Street, Springfield, MA 01103

Property Features

Holiday Inn Express Springfield Downtown, an IHG Hotel offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. The business-friendly Holiday Inn Express Springfield Downtown, an IHG Hotel also features coffee/tea in a common area, concierge services, and complimentary newspapers in the lobby. Self parking is free. A complete renovation of Holiday Inn Express Springfield Downtown, an IHG Hotel was completed in June 2018. This Baroque Springfield hotel is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 8 levels
  • To-go breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Springfield Union Station (1.5 km / 0.9 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Springfield Downtown, an IHG Hotel offers 98 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include bathtubs with deep soaking bathtubs and complimentary toiletries. This Springfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Deep soaking tub
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Bathtub
  • Cribs (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

Tax ID - C0004282810

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The tax ID number is C0004282810. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • State tax ID - C0004282810
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Holiday Inn Express Springfield Downtown Hotel
  • Inn Express Springfield Hotel
  • Holiday Inn Express Springfield Downtown
  • Holiday Inn Express Springfield Downtown, an IHG Hotel Hotel

You should know

  • Pool access available from 8 AM to 10 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.