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Holiday Inn Express Springfield Downtown, an IHG Hotel

2.5-star property
145 State Street, Springfield, MA 1-855-201-7819
4.6 out of 5
Wonderful!
See all 26 travelocity Reviews

"The hotel is very clean. All the staff and personnel are friendly and WANT us to be here. The breakfast is delicious. The client is important here. ... " More

By a verified traveler on Sat 06 May 2023

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Hotel Description

Baroque hotel near MassMutual Center

City center stay

At this Metro Center hotel, you'll be steps from MassMutual Center and within a 15-minute walk of Paramount Theater. Springfield Armory and Naismith Memorial Basketball Hall of Fame are also within 2 miles (3 km).

Free perks

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Guests will appreciate freebies like on-the-go breakfast and free self parking.

Standard Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$141* Per night/room Oct 2 - Oct 3

Standard Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Twin Bed Maximum Occupancy 2 Max

Standard Room, 1 King Bed, Accessible (Comm)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed (Additional Living Area)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 2 Queen Beds, Accessible (Comm, Tub)

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Holiday Inn Express Springfield Downtown, an IHG Hotel ratings based on 26 Verified Reviews

Review Summary
4.6 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Holiday Inn Express Springfield Downtown, an IHG Hotel

Everyone (16) Couples (2) Family (5)
5 out of 5
The hotel is very clean. All the staff and personnel are friendly and WANT us to be here. The breakfast is delicious. The client is important here. Sorry don’t mean to sound so over the top. It has been a while since an establishment wanted my business.

Posted by on May 6, 2023

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Comment from Hotel Management

May 10, 2023 by 1

Thank you for taking the time to tell us about your experience at Holiday Inn Express SPRINGFIELDDOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand to improve the guest experience. We hope that you will give usthe opportunity to serve you again in the future.

5 out of 5

Posted by on Apr 23, 2023

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Comment from Hotel Management

May 30, 2023 by 1

Thank you for taking the time to tell us about your experience at Holiday Inn Express SPRINGFIELDDOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, tocontinuously make changes to our brand to improve the guest experience. We hope that you will give usthe opportunity to serve you again in the future.

5 out of 5

Posted by on Jan 1, 2023

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4 out of 5
Room cleaning is by request only. Unless you put in a request the day before there is no housekeeping for your room. Besides that, the hotel is in decent condition. Rooms are nice. Shower water pressure sucked but there was plenty of hot water. Best part of the stay was breakfast. Each morning there was either a premade omlet or scrambled eggs. Toast, cereal, cinnamon rolls, yogurt, multiple juices, coffee and hot chocolate.

Posted by on Oct 26, 2022

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Comment from Hotel Management

Nov 21, 2022 by Jamaar

Dear , BarryThank you for taking the time to tell us about your experience at Holiday Inn Express SPRINGFIELD DOWNTOWN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

5 out of 5

Posted by , from CONCORD on Oct 20, 2022

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1 out of 5
two basic requirements for any traveler is a hot shower and good breakfast. this Holiday Inn Express had neither. Luke warm water for a morning shower and a breakfast buffet that ran out of food 20 minutes before the posted availability hours. This property is NOT recommended.

Posted by , from PEABODY on May 21, 2022

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Comment from Hotel Management

Jun 21, 2022 by Jamaar

Dear, Robert Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express SPRINGFIELD DOWNTOWN. I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments.

5 out of 5
The rooms were big and comfy... the water pressure in the room was awful! It was the only thing that didn't make this hotel perfect

Posted by on May 15, 2022

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Comment from Hotel Management

May 17, 2022 by Jamaar

Dear, Maryann Thank you for taking the time to tell us about your experience at Holiday Inn Express SPRINGFIELD DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

5 out of 5
Hotel was great

Posted by on Nov 21, 2021

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Comment from Hotel Management

Dec 18, 2021 by Jamaar

Dear, Brenda Thank you for taking the time to tell us about your experience at Holiday Inn Express SPRINGFIELD DOWNTOWN. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express.

5 out of 5
Loved the size of our suite very spacious for our family of 4!

Posted by on Jul 26, 2021

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4 out of 5

Posted by on Jul 18, 2021

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About the Holiday Inn Express Springfield Downtown, an IHG Hotel

Location 145 State Street, Springfield, MA 01103

Property Features

Holiday Inn Express Springfield Downtown, an IHG Hotel offers its guests an indoor pool and a fitness center. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi. Business amenities include a 24-hour business center and a meeting room. The business-friendly Holiday Inn Express Springfield Downtown, an IHG Hotel also features coffee/tea in a common area, concierge services, and complimentary newspapers in the lobby. Self parking is free. This Baroque Springfield hotel is smoke free.

  • 1 building
  • 98 guestrooms or units
  • 8 levels
  • To-go breakfast (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Springfield Union Station (1.1 km / 0.7 mi)
  • Parking: Free self parking

Room Amenities

Holiday Inn Express Springfield Downtown, an IHG Hotel offers 98 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels. Refrigerators and microwaves are provided. Bathrooms include deep soaking bathtubs and complimentary toiletries. This Springfield hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones; local and long-distance calls are complimentary (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Deep soaking tub
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Pillow options
  • Cribs (free)
  • Housekeeping (daily)
  • Long distance calls (free)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Wheelchair accessible

Food & Drink

Guests are served free on-the-go breakfast daily from 6:00 AM to 10:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 18 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

Tax ID - C0004282810

This property accepts credit cards; cash is not accepted

Noise-free guestrooms cannot be guaranteed

Safety features at this property include a smoke detector

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 21 years old. The tax ID number is C0004282810. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

  • Noise-free rooms not guaranteed
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • State tax ID - C0004282810
  • Individually-wrapped food options are available for breakfast
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Holiday Inn Express Springfield Downtown Hotel
  • Inn Express Springfield Hotel
  • Holiday Inn Express Springfield Downtown
  • Holiday Inn Express Springfield Downtown, an IHG Hotel Hotel

You should know

  • Pool access available from 8 AM to 10 PM.
  • Children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.