2/10 Terrible
Makeda
Viaje en grupo, Viaje familiar
17 feb. 2024
No le gustó: Limpieza, servicio y personal, servicios y condiciones de la propiedad
This was absolutely THE WORST accommodation I have ever booked via Expedia. Immediately upon arrival it became very clear that the information included on the booking page and the actual lodging arrangements were STRIKINGLY different. The room was dirty and infested with spiders and mosquitos. We sprayed our room down with bug repellent each night, including the actual beds. There was no key hole on the door AND the lock was broken. It was also clear that the door had been jimmied in the past as the lock did not flush properly with the door frame. The door to the bathroom was broken (meaning literally splitting in two), there was no safe and the knob to the dresser FELL OFF when we tried to open it. I was traveling with a group of 3 other women and it was extremely unsafe. We literally pinned the chair up against the door knob each night. To make matters worse, one of the beds BROKE on the 3rd day. We contacted the front desk (Sasha) who told us the repair man had left for the day, that she was tired and needed to go home as well. He eventually came back and had to drill holes in the bed frame to avoid the other panels from falling out as well. We inquired about moving rooms, to which Sasha let us know there were no other rooms available. Since this was high time for carnival NO other hotels could accommodate our group. After walking around the premises, it became clear that the other rooms looked much better, however those rented via expedia were subpar to say the least.