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"I had a good experience. Nice big room. Not being able to control the room temperature from my room was not ideal because the room was cooler than I l ... " More

By a verified traveler on Fri 29 Jun 2018

Hotel Description

3.5-star hotel near Gateway Arch

Heart of St. Louis

Within a 10-minute walk of this Downtown St. Louis hotel, you'll find Gateway Arch and Dome at America’s Center. America's Center Convention Complex and Busch Stadium are also within half a mile (1 km).

Business services

This hotel features an outdoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the 15 conference rooms, 24-hour business center, and valet parking. Enjoy the a rooftop terrace and perks like free WiFi.

Free WiFi, sofa beds

Offering conveniences like sofa beds and coffee/tea makers, the 440 guestrooms also have free WiFi and cable TV. Other amenities include premium bedding, hair dryers, and safes.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Suite, 2 Bedrooms, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 6 Max

Junior Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

City Place St. Louis - Downtown Hotel ratings based on 205 Verified Reviews

Review Summary
3.1 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for City Place St. Louis - Downtown Hotel

Everyone (68) Couples (7) Business (1) Family (20) Other (1)
3 out of 5
The room was clean and staff provided good service but the condition of the property needs improved.

Posted by on Sep 1, 2019

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1 out of 5
Absolutely terrible. Filthy, first room the AC didn’t work. They moved us to a new room hours later finally where the hot water didn’t work, the light in bathroom was out, no remotes for TV’s and doors with holes punched in

Posted by on Aug 24, 2019

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Comment from Hotel Management

Aug 25, 2019 by GAnderson

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4 out of 5
The AC needs some work was barely comfortable. There were no hand towels or washclothes in the bathroom. There wasn't a slip proof surface in the shower. The grate over the AC was loose. The staff was very nice and polite.

Posted by on Aug 23, 2019

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Comment from Hotel Management

Aug 23, 2019 by GAnderson

Thank you for your feedback. We will be addressing your concerns.

2 out of 5
It IS close to the Arch (within walking distance, easily doable with two toddlers walking). We found it easily, parking ramp right next to it so that was easy. The person at the desk was pretty rude and when I asked where the closest kid-friendly restaurant was she tells me there is a Chinese place next door and flippantly waves around and says there is other stuff around. Not helpful at all. The lobby had nothing going on and looked deserted and we never saw anyone working the bar area. Ever. The hotel had zero amenities. Our room was SO dirty, stains everywhere and cigarette burn holes in furniture and carpet though it was a non smoking room. The heat/AC cents were completely broken so if you have small kids that’s an issue. It felt like sure- it has a name change but literally nothing else has changed and it’s incredibly run down.

Posted by on Aug 10, 2019

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Comment from Hotel Management

Aug 13, 2019 by GAnderson

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2 out of 5
The property is very run down. Restaurant and bar is closed. The whole property is very run down and outdated. The roof top pool looks so bad. Very disappointed in this hotel. Our room was clean but outdated. Very cold and when we asked the staff if we could have the air turned down they said they would let maintenance know. Never heard anything more. They did bring us extra blankets. I was asked if I wanted to pay for parking upfront but never got anything from them and ended up paying for it twice. The hotel location is the only thing that this hotel has going for it. We had a great view of the St. Louis arch

Posted by on Aug 9, 2019

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Comment from Hotel Management

Aug 13, 2019 by GAnderson

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

3 out of 5
Front desk staff isnt the friendliest...lobby furniture is old and dirty... Restroom had toilet issues on 1st day...not a pleasant smell in room overall...temperature in room not comfortable at all...very warm. Chair had rips and what looked like cigarette burn holes. Only 1 bed was made during room service...no clean towels left from room service Windows are paper thin...could hear all outside activity being on the 14th floor...hard to sleep at night Best part was location but Hotel overall really needs alot of TLC and changes...

Posted by on Jul 30, 2019

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Comment from Hotel Management

Jul 31, 2019 by GAnderson

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

1 out of 5
The location is very nice, but the hotel is old. I can deal with old and clean, BUT! it is not. It was a very bad stay, the room was dirty, the carpet needs replacing and some of the tile. The room had cockroaches, which i didn't see until my last night. I stayed 2 nights. They need to invest some money into that hotel because it used to be a nice hotel back in the day.

Posted by on Jul 25, 2019

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Comment from Hotel Management

Jul 28, 2019 by GAnderson

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

1 out of 5
.it was dirty and house keeping was bad The fornt was under repair. the room smelt horrible and the microwave didn't work and the fridge froze everything

Posted by on Jul 23, 2019

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Comment from Hotel Management

Jul 28, 2019 by GAnderson

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2 out of 5

Posted by on Jul 21, 2019

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3 out of 5
Location . By the Arch and other attractions . Walking distance to most.

Posted by on Jul 14, 2019

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Comment from Hotel Management

Jul 19, 2019 by GAnderson

We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

About the City Place St. Louis - Downtown Hotel

Location 200 North 4th Street, St. Louis, MO 63102

Renovations + Closures

The property is undergoing renovations. The following areas are affected:

  • Dining venue

Renovation work will only be conducted during business hours on weekdays. Every effort will be made to minimize noise and disturbance.

Property Features

City Place St. Louis - Downtown Hotel offers its guests an outdoor pool and a 24-hour fitness center. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center. A computer station is on site and WiFi is free in public spaces. There are 15 meeting rooms available. A rooftop terrace, a vending machine, and multilingual staff are also featured at the business-friendly City Place St. Louis - Downtown Hotel. For a fee, parking is available. Smoking is allowed in designated areas at this 3.5-star St. Louis hotel.

  • 440 guestrooms or units
  • 29 levels
  • 14866 sq ft of conference space
  • Bar or lounge
  • Terrace on the roof
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Garden
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking (surcharge)

Transport

  • Airport: St. Louis, MO (STL-Lambert-St. Louis Intl.) (22.8 km / 14.2 mi)
  • Train station: St. Louis Gateway Station (2.7 km / 1.7 mi)
  • Metro station: 8th and Pine Station (0.5 km / 0.3 mi)
  • Parking: Valet parking, self parking, and RV/bus/truck parking available for a surcharge

Room Amenities

City Place St. Louis - Downtown Hotel offers 440 air-conditioned accommodations with safes and coffee/tea makers. Beds feature premium bedding. Televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This St. Louis hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pull-out sofa bed
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals nearby
  • Snow tubing nearby
  • Golfing nearby
  • Boat tours nearby
  • Segway rental/tour nearby
  • Hiking/biking trails nearby

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at 2:00 AM
  • Minimum check-in age is 21

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15 per night.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 35.00 per pet, per night
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 50 lbs)

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

  • Only service animals are allowed
  • Number of children who can stay free - 2

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 20.00 per night
  • Valet parking fee: USD 36.00 per day (in/out privileges)
  • Pet fee: USD 35.00 per pet, per night
  • Rollaway bed fee: USD 15 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crowne Plaza Riverfront
  • Crowne Plaza Riverfront Arch
  • Crowne Plaza Riverfront Arch Hotel
  • Crowne Plaza Riverfront Arch Hotel St. Louis
  • Crowne Plaza Riverfront Arch St. Louis
  • City Place St. Louis Downtown Hotel
  • City Place St. Louis Downtown
  • City St Louis Hotel St Louis
  • City Place St. Louis - Downtown Hotel Hotel
  • City Place St. Louis - Downtown Hotel St. Louis
  • City Place St. Louis - Downtown Hotel Hotel St. Louis

You should know

  • The seasonal pool will open in May and close in September.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.