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"Nice place to crash after a concert with a nice price. " More

By a verified traveler on Mon 20 Aug 2018

Hotel Description

Hotel near Westport Plaza in Maryland Heights

In suburbs

A stay at this hotel places you within half a mile (1 km) of Westport Plaza and 3 miles (5 km) of Holocaust Museum. Also, New Jewish Theatre is within 3 miles (5 km) and Hollywood Casino Amphitheatre is within 6 miles (10 km).

Free perks

This hotel features free WiFi in public areas, laundry facilities, and free self parking. Enjoy the free on-the-go breakfast each morning. A safe deposit box is provided and the front desk is staffed around-the-clock.

Free WiFi, kitchens

The 150 guestrooms feature well-equipped kitchens with refrigerators, stovetops, and microwaves, as well as flat-screen TVs with cable channels. Free WiFi, coffee/tea makers, and free local calls are also available. Housekeeping is available on request.

Studio, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$54* Per night/room Feb 7 - Feb 8

Studio, 2 Twin Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Studio, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Extended Stay America - St. Louis -Westport-East Lackland Rd ratings based on 31 Verified Reviews

Review Summary
2.5 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.5 out of 5.0
Hotel condition 2.5 out of 5.0

Guest reviews for Extended Stay America - St. Louis -Westport-East Lackland Rd

Everyone (13) Family (4)
1 out of 5
I don't like anything about this place i wish i wouldn't have got it

Posted by on Jan 11, 2020

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Comment from Hotel Management

Jan 12, 2020 by Hotel Management

Thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management

4 out of 5
Quick and easy check in . Nice and quiet desk clerk was very friendly

Posted by on Dec 23, 2019

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Comment from Hotel Management

Dec 24, 2019 by Hotel Management

Thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found the staff friendly, and liked our quick check-in service. Thank you again for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management

1 out of 5
Clean outside but rooms had not been clean. No soap.. Had black mold on ceiling in shower.. Fire alarm went off all day... And after all that i tried to exstend my stay one more day! Because i booked through you guys i was kicked outta my room.. Immediatly staff was rude and unprofessional... Will never stay or recomend them to anyone very very fissappointed.

Posted by on Dec 8, 2019

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Comment from Hotel Management

Dec 9, 2019 by Hotel Management

David, thank you for your review. We apologize for the cleanliness issues you encountered in your room. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. We are also sorry for the major inconvenience you experienced when the smoke alarms went off. We understand your frustration nonetheless. We have also shared your feedback with the team so that we can provide a much better experience for our guests going forward. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management

5 out of 5

Posted by on Oct 30, 2019

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1 out of 5
The entire facility looked grungy when walking around to find my room. My room was definitively a smoking room even though the sign said non smoking. I decided to leave and find a room elsewhere .

Posted by on May 4, 2019

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Comment from Hotel Management

May 5, 2019 by Hotel Management

Thank you for posting a review of your recent stay. We are truly sorry that the cleanliness of our hotel was not up to par and that we fell short of your expectations. We want to let you know that we are already working to address the problems you mentioned. The cleanliness of our hotel is our top priority and your review lets us know where we need to refocus our efforts. So, thank you, and please consider staying with us again in future. We would love for you to experience our hotel at its best. Sincerely, Hotel Management

1 out of 5
The room smelled of stale cigarette smoke and body odor. There where stains on the carpet that was either fruit juice or blood stains. The walls were paper thin and I could hear every word spoken in the next rooms. There was a 3/8 inch gap in the entire door frame so the cold air flowing in and around the door was combating the heat and the wind was howling in through the door that actually kept me awake. The two twin beds where as hard as rocks and I would not go there again if it was paid for and free.

Posted by on Mar 19, 2019

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Comment from Hotel Management

Mar 19, 2019 by Hotel Management

We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management

2 out of 5
The only thing I can say for this hotel was the location was good. Trash in the walk ways. Condon package strewn about Housekeeping only comes when you check-out. The room is furnished like a Motel 6.

Posted by , from Sacramento, CA on Oct 4, 2018

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Comment from Hotel Management

Oct 6, 2018 by Hotel Management

Larry, thank you for sharing your experience. We are sorry for the cleanliness issue you experienced and regret the inconvenience it caused. Please rest assured that your comments have been shared with the housekeeping team in an effort to improve our service moving forward. Also, to respect the privacy of our guests staying for long periods of time, our housekeeping service is conducted on a weekly basis, although we are always happy to provide you this service at your request for a minimal fee. Once more, we do apologize and hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management

5 out of 5
Nice place to crash after a concert with a nice price.

Posted by on Aug 20, 2018

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Comment from Hotel Management

Aug 22, 2018 by Hotel Management

Thank you for choosing Extended Stay America while you were here for a concert. We’re glad to know you found us to be at a fair price and that you loved all the aspects of our hotel. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Management

2 out of 5

Save your money

A cup wrapped in plastic was dirty .Old everything.People hung out on balcony and takes at 1 a.m in the morning.

Posted by , from Virginia on May 6, 2018

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Comment from Hotel Management

May 7, 2018 by Hotel Management

Sanford, we apologize for not meeting your expectations and for the cleanliness issues you had with the kitchenware. We have shared your feedback with the concerned team to take corrective actions. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management

1 out of 5

"Flea bag hotel...it's really a thing!"

Run, do not walk, run away!l. Room stank to the point I literally had to leave my Windows open with a fan ventillating it. Then, I had fleas jumping on me, which wasn't surprising given the fact the chair in the room had, at some point obviously been used as a scratching post by a cat. The run had a very noisy fast leak and the drain was almost completely stopped up which left me standing in a puddle of dirty water during my shower. Beds are fairly comfortable, but the linens were a wrinkled mess, which is one of my pet peeves in life. Unfortunately, my room was almost directly over the office, and when the office door opens and shuts, it makes a reverberating clang! so loud I was awakened very early every morning by a virtual bowling alley of sound. People were also prowling in the breezeway being loud well after midnight. I will say, someone mentioned the hotel GM had unexpectedly died, and one of the employees, Darrel, did try his best, but he was literally having to leave the front desk with toilet brush in hand to go clean rooms for people who were trying to check in, but were told "sorry, we don't actually have your confirmed room, corporate keeps overlooking us. You will have to go to our other hotel up the street (they were the lucky ones actually). At 10:30 p.m., the dirty little Lobby was still full of disgruntled patrons for one reason or other.

Posted by , from Burmingham, AL on May 23, 2017

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Comment from Hotel Management

May 25, 2017 by General Manager

Your feedback about the odor and maintenance issues you mentioned have been shared with both the housekeeping manager and the property engineer to have corrected going forward. Please accept our assurance that your concerns have been noted and will be addressed with our team so we get it right every time, as we want to provide the best for our guests. We hope your next stay with us will provide you with a more positive lasting impression. Thank you, General Manager

About the Extended Stay America - St. Louis -Westport-East Lackland Rd

Location 11827 Lackland Rd, Maryland Heights, MO 63146

Property Features

Free breakfast is served daily. WiFi is free in public spaces. Extended Stay America - St. Louis -Westport-East Lackland Rd also features coffee/tea in a common area, laundry facilities, and complimentary use of a nearby fitness facility. Self parking is free. This Maryland Heights hotel is smoke free.

  • 150 guestrooms or units
  • 3 levels
  • To-go breakfast (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Front-desk safe
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Kitchen
  • Laundry facilities
  • Full-sized refrigerator/freezer
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: St. Louis, MO (STL-Lambert-St. Louis Intl.) (10.9 km / 6.8 mi)
  • Parking: Free self parking

Room Amenities

Extended Stay America - St. Louis -Westport-East Lackland Rd offers 150 air-conditioned accommodations, which are accessible via exterior corridors and feature coffee/tea makers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels. Kitchens offer full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is offered on request and hair dryers can be requested.

  • In-room kitchen
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Shower and tub combination
  • Housekeeping (on request)
  • Local calls (free)
  • Hair dryer available
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ensuite bathroom

Food & Drink

Guests are served free on-the-go breakfast daily from 6 AM to 9:30 AM.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • Accessible bathroom
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

This property accepts credit cards only for all bookings where payment for the stay will be made on site instead of at the time of booking, and for all onsite purchases. Cash is not accepted. For more details, please contact the property using the information on the reservation confirmation received after booking.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pets

  • Pets: USD 25 per pet, per day (maximum USD 150 per stay)
  • Only dogs and cats are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmationService animals are exempt from fees.

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Service animals are exempt from fees/restrictions
  • Debit cards not accepted
  • No rollaway/extra beds available
  • No cribs (infant beds) available

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per day (maximum USD 150 per stay)
  • Weekly housekeeping provided; additional cleaning fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Extended Stay America St. Louis Westport-East Lackland Rd Hotel
  • Extended Stay America St. Louis Westport-East Lackland Rd

You should know

  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.