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Hilton St. Louis Downtown at the Arch

4-star property
400 Olive St, St. Louis, MO 1-855-201-7819

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4.1 out of 5
Very good!
See all 19 Travelocity Reviews

"It was unique that the property was formerly a bank. " More

By a verified traveler on Wed 12 Feb 2020

Points Of Interest

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Hotel Description

4-star romantic hotel near Dome at America’s Center

Heart of St. Louis

Within a 10-minute walk of this Downtown St. Louis hotel, you'll find Dome at America’s Center and America's Center Convention Complex. Gateway Arch and World Aquarium are also within half a mile (1 km).

Business services

A fitness center, self parking, and concierge services are featured at this hotel. WiFi in public areas is free. Traveling for business? Take advantage of the 24-hour business center, express check-in, and conference space.

Comfy beds, WiFi

Boasting comforts like pillowtop beds and Egyptian cotton sheets, the 195 guestrooms also offer MP3 docks and flat-screen TVs with cable channels. Other amenities include WiFi, refrigerators, and free weekday newspapers. Housekeeping is available on request.

Premier Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible (Roll-in shower and hearing accessible)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Accessible, Bathtub (Hearing accessible)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premium Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Hilton St. Louis Downtown at the Arch ratings based on 19 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Hilton St. Louis Downtown at the Arch

Everyone (11) Couples (2) Family (6)
5 out of 5
It was unique that the property was formerly a bank.

Posted by , from Springfield on Feb 12, 2020

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Comment from Hotel Management

Feb 17, 2020 by Dan M.

Dear Melissa, Thank you for the 5 Star review. Please come see us again soon. We look forward to welcoming you back.

4 out of 5
The room wasn't properly cleaned. The bathroom was obviously not cleaned properly

Posted by on Feb 12, 2020

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4 out of 5

Posted by on Dec 10, 2019

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5 out of 5
Very clean, nice staff, and great location. Beautiful building

Posted by on Nov 25, 2019

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2 out of 5
Only thing nice was the bed. I asked specifically For a Room with a view on to the city we get to our Room it's also a view into the alley the heater didn't work well. And we get woken up from trash disposal trucks in the ally i will never stay there again nor would a recamend anyone to stay there

Posted by on Nov 23, 2019

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5 out of 5

Posted by on Nov 10, 2019

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5 out of 5
View outside window was not ideal, facing a large parking garage

Posted by on Nov 4, 2019

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2 out of 5
Our room was 85 degrees while being set on 65. We called down four times throughout a four hour period and nobody ever came up to help when they said they would. Finally they had us switch room at 9:30 at night and that room did no go below 80 so we were miserable the entire time.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 8, 2019 by Dan M.

Dear Anonymous, Thank you for your valued feedback. Your comments have been share with our leadership team for review. Please accept our sincere apologies that your guest room was not cooling at an optimal rate. We hope you will consider staying with us in the future should your travels bring you back to St. Louis. Warm regards,

3 out of 5

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 8, 2019 by Dan M.

Dear Anonymous, Thank you for your rating. We hoped you would be able to give us a 5. Please consider staying with us in the future should your travels bring you back to St. Louis. Warm regards,

4 out of 5

Posted by on Jun 19, 2019

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About the Hilton St. Louis Downtown at the Arch

Location 400 Olive St, St. Louis, MO 63102

Renovations + Closures

The following facilities or services will be unavailable from July 2 2020 to May 31 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Dining venue(s)

Property Features

There's a coffee shop/café on site. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 5,000 square feet (0 square meters) and includes conference space. A fitness center, multilingual staff, and gift shops/newsstands are also featured at the business-friendly Hilton St. Louis Downtown at the Arch. The hotel can provide concierge services and wedding services. Parking is available for a fee. This 4-star St. Louis hotel is smoke free.

  • 1 building
  • 195 guestrooms or units
  • 7 levels
  • 5,000 sq ft of conference space
  • 0 sq m of conference space
  • Built in 2005
  • Coffee shop
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Convenience store
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Lambert-St. Louis Intl. Airport (STL) (22.7 km / 14.1 mi)
  • Train station: St. Louis Gateway Station (4.8 km / 3 mi)
  • Metro station: Convention Center Station (0.5 km / 0.3 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Hilton St. Louis Downtown at the Arch offers 195 accommodations with MP3 docking stations and laptop-compatible safes. Pillowtop beds feature Egyptian cotton sheets and premium bedding. 37-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations, designer toiletries, complimentary toiletries, and hair dryers. This St. Louis hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include safes and irons/ironing boards. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • MP3 dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (on request)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Laptop safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the hotel include a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 25.0 per stay.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 50.00 per accommodation, per stay
  • Weight limit: 75 lbs
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 24 hours between bookings. The property affirms that it follows sanitization practices of CleanStay (Hilton) guidelines.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Parking height restrictions apply
  • Debit cards
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100 per accommodation, per day

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 10.95 per night (rates may vary)
  • Fee for in-room wired Internet: USD 16.95 per night (rates may vary)
  • Self parking fee: USD 30 per day (in/out privileges)
  • Pet fee: USD 50.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 25.0 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Arch Hotel St. Louis Downtown
  • Hilton St. Louis Downtown
  • Hilton St. Louis Downtown Arch
  • St. Louis Downtown Hilton
  • Hilton St. Louis Downtown Arch Hotel
  • Hilton Arch Hotel
  • Hilton Arch
  • Hilton St Louis At The Arch
  • Hilton St. Louis Downtown at the Arch Hotel
  • Hilton St. Louis Downtown at the Arch St. Louis
  • Hilton St. Louis Downtown at the Arch Hotel St. Louis

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.