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"Elevator is sketchy, the floors are dirty, couch in the room stained, curtains had stains, door had crusty stuff all over it. " More

By a verified traveler on Mon 25 Dec 2023

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Hotel Description

Enjoy free breakfast at this Arnold hotel

In suburbs

You'll find Arnold Historical Society & Museum and Mastodon State Historic Site within 3 miles (5 km) of this hotel. BounceU of St. Louis and Mississippi River are also within 6 miles (10 km).

Free perks

This hotel features an indoor pool and a gym. There's no skimping on freebies - guests receive free buffet breakfast, free WiFi, and free self parking. A business center, laundry facilities, and free newspapers are also on offer.

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$69* Per night/room Apr 4 - Apr 5

Room, 2 Queen Beds, Non Smoking (Larger Unit)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Non Smoking (2 person Hot Tub)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking (2 person Sofabed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Quality Inn & Suites Arnold - St Louis ratings based on 17 Verified Reviews

Review Summary
3.3 out of 5 3.5 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Quality Inn & Suites Arnold - St Louis

Everyone (7) Couples (5) Family (5)
3 out of 5
Elevator is sketchy, the floors are dirty, couch in the room stained, curtains had stains, door had crusty stuff all over it.

Posted by on Dec 25, 2023

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Comment from Hotel Management

Dec 28, 2023 by Manager

Hello Jessica, Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience caused during your visit. We appreciate your valuable input and will make sure to address your concerns with the respective departments involved. Please feel free to contact our management team directly with any further details or inquiries.

3 out of 5
Place was dirty. They should really consider tearing all the nasty rotten carpet out. Side doors didn't work. Elevator was sketchy.

Posted by on Sep 24, 2023

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Comment from Hotel Management

Sep 26, 2023 by Manager

Hello Michael ,It's our ambition to give you a five-star experience, and it's disheartening to discover that this is not the impression we left you with. We understand the frustration and we want to make sure that our guests are always comfortable. We appreciate that you've informed us of a need to address housekeeping policies and procedures. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

5 out of 5
Very Quiet

Posted by on Aug 18, 2023

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Comment from Hotel Management

Aug 19, 2023 by Manager

Hello Kathy,On behalf of our entire staff, we thank you for your business and for your comments regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

1 out of 5

Posted by , from Union on Apr 2, 2023

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Comment from Hotel Management

Apr 22, 2023 by Manager

Hello Becky,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

5 out of 5

Posted by on Jan 23, 2022

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Comment from Hotel Management

May 5, 2022 by Manager

Hello Chris, Thank you for taking the time to share your wonderful rating. We value your business and appreciate you choosing us. We hope to have the chance to serve you again on your next visit.

2 out of 5
The room was Dirty so was the hallway very loud sounded like we were in a party house never stay on the third floor

Posted by on Sep 9, 2021

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Comment from Hotel Management

Sep 9, 2021 by Manager

Your feedback is very welcome as it helps us to continuously grow and evolve. Thank you for sharing your honest comments pertaining to our room. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

3 out of 5
The room had a sewer smell to it and the fabuloso was too much.

Posted by on Sep 5, 2021

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Comment from Hotel Management

Sep 5, 2021 by Manager

Your voice is very important to us and we are continuously striving to improve upon the guest experience. Thank you for rating your stay and providing us insights regarding our room. We hope to see you again in the future. Thank you for your valuable business.

2 out of 5
Front desk staff nice Room dirty: dust, floors not washed could see shoe prints, furniture wood broken. Bathroom was clean Lobby lounge chair smelled bad of smoke Couch dirty All carpet dirty Stairwell dirty carpet Elevator dirty floor

Posted by on Feb 1, 2020

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Comment from Hotel Management

Feb 3, 2020 by Manager

Thank you for taking the time to write this review and share your experience. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. It's rewarding to learn that we exceeded your expectations with the cleanliness of our bathrooms. Nevertheless, we sincerely do apologize for the series of inconveniences that you encountered. Please know that your voice is important to us and we will use this to improve our services to serve our guests better. We hope to see you again someday and to transform your opinion of our hotel and service.

2 out of 5
Checkin was terrible. There was no one at the front desk when we arrived. After the staff finally got to the front desk the keys we were given didn’t work in our door.

Posted by on Jan 11, 2020

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Comment from Hotel Management

Jan 25, 2020 by Manager

Thank you for taking the time to share your comments regarding our staff and comments about our front desk. We hope you'll return to see how we continue to grow thanks to valuable guest feedback such as yours.

5 out of 5
The hotel was a very nice hotel from the outside to the lobby and to our room. I cannnot think of anything I would change at this point.

Posted by on Dec 18, 2019

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Comment from Hotel Management

Dec 19, 2019 by Manager

It is such a compliment to receive such a wonderful rating. Thank you for taking the time to share about your experience with us and we hope to see you again very soon.

About the Quality Inn & Suites Arnold - St Louis

Location 3610 W Outer Rd, Arnold, MO 63010

Property Features

Quality Inn & Suites Arnold - St Louis offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. A business center and a meeting room are available. Free breakfast is available daily. Quality Inn & Suites Arnold - St Louis also features tour/ticket assistance, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

  • 71 guestrooms or units
  • 3 levels
  • Buffet breakfast (free)
  • Business facilities
  • Self-service laundry
  • Front desk (24 hours)
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • 1 conference room

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Quality Inn & Suites Arnold - St Louis offers 71 accommodations with safes and coffee/tea makers. 32-inch plasma televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Plasma television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 9:00 AM.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Cribs (infant beds) are available for USD 10.0 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

Cashless transactions are available

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted.

Cashless payment methods are available for all transactions. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Mobile key entry is not available
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Property does not follow sanitization practices of any association
  • Staffed front desk
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Choice)
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10.0 per day
  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Quality Inn & Suites Arnold - St Louis Hotel
  • Comfort Inn Hotel Arnold
  • Comfort Inn Arnold Hotel
  • Arnold Comfort Inn
  • Quality Inn Arnold
  • Quality Arnold
  • Quality Inn & Suites Arnold - St Louis Arnold
  • Quality Inn & Suites Arnold - St Louis Hotel Arnold

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • Up to 2 children 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.