Travelocity Verified Review
"Having stayed at The Cloister, we decided to try The Inn at Sea Island - a sister property, on our way home through GA.
The check-in and staff were fantastic at the front desk having arrived tired and looking to relax for a brief two (2) night stay.
Upon getting to the room, I was absolutely shocked at the mess and disregard, especially in this Covid environment. There was a used, half empty water bottle on the floor, and a used empty V8 can by the couch. In the bathroom, hanging on a hook, was the last guest’s shaw or bathing coverup!!! If this is how they clean during Covid, with extra care, imagine during regular times.
Being late, tired and exhausted, we called the front desk, who apologized and promised to send someone right up. No one ever came, and we just passed out tired.
Needless to say, upon waking, we left the property a day early and did not even use the second paid for evening. I am sending pictures and letting the GA Department of Public Health know, as well as The GA Hotel & Lodging Association. There is no way that housekeeping took care of the room properly, especially for Covid.
It will be interesting to see if I get a full refund plus more, or just a portion for having to leave early and not using our 2nd paid for night. I certainly would hope this does not happen for anyone else at The Inn at Sea Island."
A verified traveler from Palm Beach, FL stayed at The Inn at Sea Island