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"The property needs upgrading. The beds and pillows are very uncomfortable " More

By a verified traveler on Mon 24 Feb 2020

Hotel Description

4-star hotel near Historic South Norwalk

Central Norwalk getaway

You'll be within 3 miles (5 km) of Historic South Norwalk and 6 miles (10 km) of Westport Country Playhouse with a stay here. Also within 9 miles (15 km) are Waveny Park and The Glass House.

Renovated in 2019

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a fitness center. Traveling on business? Take advantage of the 24-hour business center, free WiFi in public areas, and train station pick-up service. You'll appreciate the seasonal outdoor pool, bar/lounge, and coffee shop.

Free Internet, comfy beds

The 116 individually decorated guestrooms offer free WiFi and free wired Internet, as well as comfy beds. Comforts include Egyptian cotton sheets and down comforters, while plasma TVs with cable channels provide entertainment options. Housekeeping is available once per stay.

Premier Double Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Premier Room, 1 King Bed, Refrigerator & Microwave, Executive Level

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 1 King Bed, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Superior Suite, 1 King Bed with Sofa bed, Ensuite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 Queen Bed with Sofa bed, Refrigerator

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Norwalk Inn ratings based on 15 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Norwalk Inn

Everyone (12) Couples (2) Family (1)
3 out of 5
The property needs upgrading. The beds and pillows are very uncomfortable

Posted by on Feb 24, 2020

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3 out of 5
They upgraded my room for the same price. The beds rolled, smaller shower. I did not like it. More of a down grade.

Posted by on Feb 3, 2020

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5 out of 5
Loved all service until, lunch service the lady at the bar wasn’t very pleasant. Her customer service skills are lacking professionalism, don’t know if she was having a hard day. Everyone we encountered was very polite and pleasant.

Posted by on Nov 11, 2019

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4 out of 5
Room neat,clean and well equipped staff friendly and helpful

Posted by on Oct 13, 2019

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4 out of 5

Posted by on Aug 3, 2019

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4 out of 5

Posted by on Jul 11, 2019

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4 out of 5

Posted by on Apr 14, 2019

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4 out of 5
Very nice hotel. I didn’t have the opportunity to eat or drink (bar) but the staff was very kind and helpful. I would definitely stay there again.

Posted by on Feb 28, 2019

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3 out of 5

Not Worth The Price

Pros: The staff was friendly and helpful. The gentleman who runs the restaurant was amazing.
Location: You are fairly close to the beach, but if you are not a Norwalk resident, they will clip you $35.00 per car to park.
The room was very small. The lamp shade was stained. I did not feel that the room was worth the price, especially over $200.00 on Saturday night. There is a lot of construction going on, so maybe they will refit the older rooms, but they will still be small.

Posted by , from Bethlehem, Pa on Jul 24, 2017

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2 out of 5

not a 4 star

Pros: see above
Cons: Really needs to be updated.
sorry travelocity, but this time you let us down. When we booked online it said a 4 star. Def not. Elevator was broken. Bed comfort very disappointing along with pillows. Carpet off the floor in spots showing only concrete. Tarp wrapped around part of building. Really needs updating badly. Staff was nice. Just NOT a 4 star as advertised. Felt letdown.

Posted by , from connecticut on Jun 29, 2017

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Property Features

Norwalk Inn offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site, along with a coffee shop/café. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 4000 square feet (372 square meters) and includes a conference center. A terrace, tour/ticket assistance, and multilingual staff are also featured at the business-friendly Norwalk Inn. A complete renovation of Norwalk Inn was completed in February 2019. This 4-star Norwalk hotel is smoke free.

  • 116 guestrooms or units
  • 3 levels
  • 2 buildings
  • 2 dining venues
  • 4000 sq ft of conference space
  • 372 sq m of conference space
  • Bar or lounge
  • Coffee shop
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi , Free wired Internet

Parking

RV, bus, truck parking

Transport

  • Airport: Westchester County Airport (HPN) (30.7 km / 19.1 mi)
  • Train station: East Norwalk Station (1.4 km / 0.9 mi)
  • Property shuttles: Train station pick-up

Room Amenities

Norwalk Inn offers 116 accommodations with coffee/tea makers and designer toiletries. Each accommodation is individually furnished and decorated. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. Plasma televisions come with premium cable channels. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered once per stay and hypo-allergenic bedding can be requested. Housekeeping is provided on a limited basis.

  • Pillowtop beds
  • In-room dining (limited hours)
  • HD television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Egyptian cotton linens
  • Hypo-allergenic bedding
  • Down blanket
  • Housekeeping (once per stay)
  • Hair dryer
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

Adam's Rib Restaurant - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Adam's Rib Lounge Bar - Overlooking the pool and garden, this pub specializes in American cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby
  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are available for USD 20.0 per day.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 21 years old. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff.Contactless check-in and contactless check-out are available.Individually-wrapped food options are available for lunch and dinner.Each guestroom is kept vacant for a minimum of 72 hours between bookings.The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines and the SafeStay (AHLA - USA) sanitization guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Staffed front desk
  • Guests are not provided with hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • gap period enforced between guest stays 72 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 20.0 per day
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Norwalk Inn
  • Norwalk Inn
  • Hotel The Norwalk Inn & Conference Center Norwalk
  • Norwalk The Norwalk Inn & Conference Center Hotel
  • Hotel The Norwalk Inn & Conference Center
  • The Norwalk Inn & Conference Center Norwalk
  • Norwalk Inn Conference Center
  • Norwalk Inn Hotel
  • Norwalk Inn Norwalk
  • Norwalk Inn Hotel Norwalk
  • Norwalk Inn Conference Center
  • The Norwalk Inn Conference Center

You should know

  • Norwalk Inn offers transfers from the train station (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel.
  • The seasonal pool will open in May and close in September.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.