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"There was a transient type living in the stairwell of building B near the parking lot " More

By a verified traveler on Sun 19 Jan 2020

Hotel Description

Hotel near University of the Pacific in Stockton

In Stockton

You'll find University of the Pacific and San Joaquin Delta College within 2 miles (3 km) of this hotel. St. Joseph's Medical Center and San Joaquin California Street Clinic are also within 3 miles (5 km).

Free perks

This hotel features an outdoor pool and a fitness center. Traveling on business? Take advantage of the 5 conference rooms, as well as the 24-hour business center and free WiFi in public areas. Enjoy the a rooftop terrace and free perks like buffet breakfast and free self parking.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 200 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Coffee/tea makers, free newspapers, and free local calls are also available.

Standard Room, 1 Queen Bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$99* Per night/room Apr 25 - Apr 26

Standard Room, 2 Queen Beds, Refrigerator, Pool View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Refrigerator, Pool View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave

Bed Count 1 King Bed Maximum Occupancy 4 Max

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Standard Room, 1 King Bed, Non Smoking, Refrigerator

Bed Count 1 King Bed Maximum Occupancy 2 Max

Best Western Plus Heritage Inn ratings based on 20 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Best Western Plus Heritage Inn

Everyone (11) Couples (3) Family (11)
1 out of 5
I didn’t like the way my room was set up it wasn’t cleaned and it had blood on the wall

Posted by on Mar 1, 2021

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Comment from Hotel Management

Mar 2, 2021 by Shelly Stapleton GM

Thank you for sharing your experience. I am so sorry that you did not care for the way your room was set up. I will be sure to share your concerns with my housekeeping team so that we can do a better job.

4 out of 5

Posted by on Feb 3, 2021

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3 out of 5
There was a transient type living in the stairwell of building B near the parking lot

Posted by on Jan 19, 2020

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Comment from Hotel Management

Jan 20, 2020 by Shelly Stapleton General Manager

Thank you for your feedback. I will follow up with our security team. I am so sorry. We hope to see you next time.

2 out of 5
Noisy, called front desk from room numerous times, no one picked up

Posted by on Dec 11, 2019

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Comment from Hotel Management

Dec 23, 2019 by Shelly Stapleton General Manager

I am sorry to hear that it was noisy during your stay. I can completely understand how frustrating that must have been and not being able to get in touch with the front desk. I will follow up with my team so that they understand how this impacted your stay with us. I am so sorry. I really hope we get the opportunity to welcome you back and try again.

4 out of 5
It’s clean and where my room was quiet (206). The staff was nice but super loud in the hallways in the morning when conversing could hallway vacuuming not be done at 8:30 am? Can they wait until 11 or 12 when people are up?

Posted by , from Stockton Best Western on Nov 10, 2019

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Comment from Hotel Management

Nov 11, 2019 by Shelly Stapleton General Manager

Thank you for your feedback. I will share your concerns with my team. We hope to see you next time!

5 out of 5
The girl at the front desk was excellent 😁😁 The room was clean There was a microwave and refrigerator They except dogs without a problem The pool and hot tub was open

Posted by on Oct 17, 2019

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Comment from Hotel Management

Oct 18, 2019 by Shelly Stapleton General Manager

Thank you so much for your review. I will be sure to share your compliments with our team. See you next time

5 out of 5

Posted by on Sep 22, 2019

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Comment from Hotel Management

Sep 24, 2019 by Shelly Stapleton General Manager

Thank you for the rating!

4 out of 5
Very clean n pleasant just need a Receipt room was clean but my bathroom had wood 2*4 holding it up kind of unsafe

Posted by on Sep 6, 2019

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Comment from Hotel Management

Sep 10, 2019 by Shelly Stapleton General Manager

Thank you for your review. I appreciate your feedback. I will share your concerns with our team.

4 out of 5

Posted by on Aug 13, 2019

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Comment from Hotel Management

Aug 27, 2019 by Shelly Stapleton General Manager

Thank you for taking the time to rate us.

4 out of 5
* Pleasant staff, easy to get to********************************************

Posted by on Jul 26, 2019

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Comment from Hotel Management

Jul 29, 2019 by Shelly Stapleton General Manager

Thank you for your review. I appreciate the compliments about our team. I will be sure to share with them.

About the Best Western Plus Heritage Inn

Location 111 E March Lane, Stockton, CA 95207

Renovations + Closures

The following facilities or services will be unavailable from March 1 2021 to June 1 2021 (dates subject to change):

  • Dining venue(s)

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

Best Western Plus Heritage Inn offers its guests an outdoor pool, a spa tub, and a fitness center. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business center. Event space at this hotel measures 3871 square feet (360 square meters) and includes a conference center. A rooftop terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Best Western Plus Heritage Inn. Free self parking is available. Smoking is allowed in designated areas at this Stockton hotel.

  • 200 guestrooms or units
  • 3 levels
  • 3871 sq ft of conference space
  • 360 sq m of conference space
  • Buffet breakfast (free)
  • Bar or lounge
  • Manager's reception (free)
  • Terrace on the roof
  • Business center (24 hours)
  • Conference center
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Wedding services available
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Sacramento Intl. Airport (SMF) (91 km / 56.5 mi)
  • Train station: Stockton-San Joaquin Street Station (6.5 km / 4.1 mi)
  • Parking: Free self parking

Room Amenities

Best Western Plus Heritage Inn offers 200 accommodations with safes and complimentary newspapers. 37-inch flat-screen televisions come with premium satellite channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 6:00 AM to 10:00 AM. The hotel hosts a free manager's reception on select days.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 30 per pet, per night (maximum USD 100.00 per stay)
  • Maximum 2 per room
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 30 per pet, per night (maximum USD 100.00 per stay)
  • Service animals are exempt from fees
  • Early check-in fee: USD 25 (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Best Western Heritage
  • Best Western Plus Heritage Inn
  • Best Western Plus Heritage Inn Stockton
  • Best Western Plus Heritage Stockton
  • Best Western Plus Heritage
  • Best Plus Heritage Stockton
  • Best Western Plus Heritage Inn Hotel
  • Best Western Plus Heritage Inn Stockton
  • Best Western Plus Heritage Inn Hotel Stockton

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.