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The Grand Hotel

3.5-star property
865 W El Camino Real, Sunnyvale, CA 1-855-201-7819
4.3 out of 5
Very good!
See all 8 travelocity Reviews

"Parking lot work, less parking than usual. Everything else good, as expected. " More

By a verified traveler on Sat 13 Jun 2020

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Hotel Description

3.5-star hotel in Sunnyvale West

Sunnyvale West stay

Your stay at this Sunnyvale West hotel places you within 3 miles (5 km) of Historic Murphy Avenue and Golfland USA. Shoreline Amphitheatre and Googleplex are also within 6 miles (10 km).

Free perks

This hotel features a restaurant, an outdoor pool, and a bar/lounge. There's no skimping on freebies - guests receive free continental breakfast, free WiFi, and free self parking. A business center, a terrace, and limo/town car service are also on offer.

Deluxe Room, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$111* Per night/room May 29 - May 30

Room, 2 Queen Beds, Jetted Tub

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Jetted Tub

Bed Count 1 King Bed Maximum Occupancy 2 Max

Villa, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

Villa, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

The Grand Hotel ratings based on 8 Verified Reviews

Review Summary
4.2 out of 5 4.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for The Grand Hotel

Everyone (6) Couples (1) Family (1)
5 out of 5

Posted by on Dec 27, 2022

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Comment from Hotel Management

Mar 27, 2023 by General Manager

Dear Virginia, Thank you for the perfect rating. It is always gratifying to receive praise for exceeding expectations, and we are glad you enjoyed your stay. It was our pleasure to host you at The Grand Hotel; we look forward to seeing you again soon. Kind regards, Claudio Bono, Area Hotel General Manager

1 out of 5
This is my second time staying at this hotel with hopes that I will have a more pleasant experience than the first time. Yhe first experience was disappointing because of dirty linen and extreme noise on the fourth floor. I gave it a second chance by staying one night which is tonight. The base of the shower was covered in scum and the room is dusty. The bathtub stopper is broken and there was no soap and lotion in the bathroom. Also, the towel and toilet paper supply was extremely low. I will not be staying at the Grand Hotel again.

Posted by on Dec 1, 2022

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Comment from Hotel Management

Dec 2, 2022 by Area Hotel General Manager

Dear Kathy,Thank you for taking the time to post a review of your visit and choosing us once again. We apologize you experienced some housekeeping issues during your stay. This does not meet our standards; therefore, we are very disappointed that this was your experience. We have addressed this with our team. We encourage you to try us again in the near future. We are confident you will enjoy the exceptional stay you deserve. Kind regards, Claudio Bono Area Hotel General Manager

5 out of 5

Posted by on Nov 1, 2022

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Comment from Hotel Management

Feb 19, 2023 by Area Hotel General Manager

Dear Hamid,Thank you so much for the perfect rating of your time at The Grand Hotel. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Kind regards, Claudio Bono Area Hotel General Manager

4 out of 5
New & Nice

Posted by on Apr 19, 2022

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Comment from Hotel Management

Apr 25, 2022 by Area Hotel General Manager

John, thank you for choosing The Grand Hotel and for the generous rating. We are thrilled to know we exceeded your expectations and that you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Kind regards, Claudio Bono, Area Hotel General Manager

5 out of 5

Posted by on Feb 8, 2022

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4 out of 5

Posted by on Jun 20, 2021

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Comment from Hotel Management

Jun 30, 2021 by General Manager

We are glad you enjoyed your time at The Grand Hotel. Thank you for your wonderful rating, and we look forward to your next visit. Kind regards, Claudio Bono General Manager

5 out of 5
Parking lot work, less parking than usual. Everything else good, as expected.

Posted by , from San Jose on Jun 13, 2020

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Comment from Hotel Management

Jun 15, 2020 by General Manager

Thank you for the kind review of your stay at The Grand Hotel. We are glad you had a great experience throughout our hotel. We love what we do, but it is always nice to be recognized for a job well done. However, we regret the inconvenience you experienced in parking. We are grateful for your feedback and hope to see you again soon. Kind regards, Claudio Bono, General Manager

5 out of 5
The Villas are great, the price is right. Staff are friendly, the included breakfast was exceptional. If your looking for an extended stay the villas have a full fridge, electric range, microwave, dishwasher, dishes and cookware. The *only* negative thing at all was that the fireplace gas level is way too low and there is no way to adjust it.

Posted by on Dec 9, 2019

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Comment from Hotel Management

Dec 10, 2019 by General Manager

It is great to know you enjoyed your stay with us and especially found us to be a good value for money. Thank you for choosing to stay at The Grand Hotel and highlighting our outstanding hospitality and excellent amenities. It was a pleasure hosting you, and we hope to be the hotel of your choice whenever you are in Silicon Valley. Kind regards, Claudio Bono, General Manager

About the The Grand Hotel

Location 865 W El Camino Real, Sunnyvale, CA 94087

Renovations + Closures

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Full-service spa
  • Spa tub

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. A business center and limo/town car service are available. An outdoor pool, a terrace, and tour/ticket assistance are also featured at The Grand Hotel. Self parking is free. This 3.5-star Sunnyvale hotel is smoke free.

  • 104 guestrooms or units
  • Continental breakfast (free)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi

Internet

Available in all rooms: Free WiFi , High-speed internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Train station: Sunnyvale Station (2.3 km / 1.4 mi)
  • Parking: Free self parking

Room Amenities

The Grand Hotel offers 104 air-conditioned accommodations with minibars and safes. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hair dryers.

  • Minibar
  • In-room dining (limited hours)
  • Television
  • Coffee maker
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • Hair dryer available
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Air conditioning
  • Wheelchair accessible
  • Toothbrush and toothpaste available

Food & Drink

Guests are served free continental breakfast daily from 7:00 AM to 10:30 AM.

The Grand Hotel has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Accessible bathroom (in select rooms)
  • Wheelchair accessible parking
  • In-room accessibility (in select rooms)

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets: USD 35.00 per pet, per night
  • Only dogs are allowed
  • Maximum 1 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and Carte Blanche. Cash is not accepted. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is available
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 35.00 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Hotel Sunnyvale
  • Grand Sunnyvale
  • The Grand Hotel Hotel
  • The Grand Hotel Sunnyvale
  • The Grand Hotel Hotel Sunnyvale

You should know

  • Pool access available from 9:00 AM to 8:00 PM.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.