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JW Marriott Surabaya

5.0 star property
Family-friendly 5-star hotel near Surabaya Zoo

Choose dates to view prices

Photo gallery for JW Marriott Surabaya

Outdoor pool, pool umbrellas
Exterior
Presidential Suite, 2 Bedrooms | Premium bedding, down comforters, pillowtop beds, minibar
Buffet
Lounge
Reviews
9.0

Wonderful

Popular amenities

  • Hot TubHot TubHot Tub
  • Breakfast available
  • PoolPoolPool
  • Parking includedParking includedParking included
  • Parking availableParking availableParking available
  • Free WiFiFree WiFiFree WiFi

Explore the area

Map
Jalan Embong Malang 85-89, Surabaya, East Java, 60261
  • Popular LocationTunjungan Plaza6 min walk
  • Popular LocationGrand City Surabaya4 min drive
  • Popular LocationSurabaya Plaza Shopping Mall5 min drive
  • AirportSurabaya (SUB-Juanda)44 min drive

Room options

View all photos for Suite, 1 Bedroom, Smoking, City View

LCD TV

Suite, 1 Bedroom, Smoking, City View

  • 861 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Twin Beds

10/10 Exceptional
  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Twin Beds, City View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 2 Twin Beds, City View

  • 452 sq ft
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Apartment, 3 Bedrooms

LCD TV

Executive Apartment, 3 Bedrooms

  • 2217 sq ft
  • City view
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, City View

Premium bedding, down comforters, pillowtop beds, minibar

Suite, 2 Bedrooms, City View

  • 1367 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed, City View

9.4/10 Exceptional
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed

10/10 Exceptional
  • 516 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, 2 Bedrooms, Smoking

Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 2 Bedrooms, Smoking

10/10 Exceptional
  • 1378 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Suite, 1 Bedroom, City View

Premium bedding, down comforters, pillowtop beds, minibar

Executive Suite, 1 Bedroom, City View

  • 925 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed

Premium bedding, down comforters, pillowtop beds, minibar

Deluxe Room, 1 King Bed

10/10 Exceptional
  • 452 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Presidential Suite, 2 Bedrooms

Presidential Suite, 2 Bedrooms | Living room | LCD TV

Presidential Suite, 2 Bedrooms

  • 4198 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 King Bed, City View

Premium bedding, down comforters, pillowtop beds, minibar

Junior Suite, 1 King Bed, City View

10/10 Exceptional
  • 516 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Penthouse, 2 Bedrooms

Penthouse, 2 Bedrooms | Living room | LCD TV

Penthouse, 2 Bedrooms

  • 3671 sq ft
  • City view
  • Sleeps 4
  • 2 Double Beds

Similar properties

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4.8 out of 5, Exceptional, (46)
The price is $53
per night
$64 total
includes taxes & fees
Jun 7 - Jun 8
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About the neighborhood

Surabaya

Heart of Surabaya.Within a 15-minute walk of this Kedungdoro hotel, you'll find Tunjungan Plaza and BG Junction. Grand City Surabaya and Surabaya Plaza Shopping Mall are also within 2 miles (3 km).

What's nearby

  • Tunjungan Plaza - 6 min walk
  • Grand City Surabaya - 4 min drive
  • Surabaya Plaza Shopping Mall - 5 min drive
  • Surabaya Zoo - 6 min drive
  • Galaxy Mall - 10 min drive

Getting around

  • Margorejo Station - 7 min drive
  • Surabaya Pasar Turi Station - 9 min drive
  • Surabaya (SUB-Juanda) - 44 min drive

Restaurants

  • Rawon Setan - 2 min walk
  • Lontong Balap Pak Gendut - 3 min walk
  • LOBBY Lounge - 2 min walk
  • Imari - 2 min walk
  • The Pavilion - 1 min walk

About this property

JW Marriott Surabaya

Family-friendly 5-star hotel near Surabaya Zoo
JW Marriott Surabaya offers its guests a children's pool, an outdoor pool, a health club, and a spa tub. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

A 24-hour business center and 14 meeting rooms are available. Event space at this hotel measures 132482 square feet (12308 square meters) and includes a conference center. A sauna, a terrace, and a complimentary children's club are also featured at the luxury JW Marriott Surabaya. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free.

  • 1 building
  • 407 guestrooms or units
  • 25 levels
  • 4 dining venues
  • 132482 sq ft of conference space
  • 12308 sq m of conference space
  • Built in 1996
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Umbrellas for the pool
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Elevator
  • Bar or lounge
JW Marriott Surabaya offers 407 air-conditioned accommodations with minibars and safes. Pillowtop beds feature down comforters and premium bedding. LCD televisions come with premium cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Surabaya hotel provides complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

Languages

Chinese (Mandarin), English, Indonesian, Japanese, Malay

Property amenities

Family friendly

  • Children's pool
  • Children's toys
  • Free children's club
  • Laundry facilities
  • Outdoor pool
  • Pool gate
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • 24-hour train station pick-up shuttle (surcharge)
  • Free shopping center shuttle
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:00 AM to 10:30 AM for a fee: IDR 328,000 for adults and IDR 164,000 for children
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Couples/private dining
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Art gallery
  • Children's pool
  • Evening entertainment
  • Free children's club
  • Outdoor pool
  • Sauna
  • Shopping mall
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Elevator
  • Grab bar in bathtub
  • Grab bar near toilet
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LCD TV with premium cable channels

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Express check-in available
Minimum check-in age: 17

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
The check-in location differs from the property location; to check in, go to Executive Lounge
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Children age 5 and younger are not permitted to access the Executive Lounge.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JW Marriott Surabaya

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 18 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately IDR 328000 for adults and IDR 164000 for children
  • Airport shuttle fee: IDR 450000 per vehicle
  • Valet parking fee: IDR 50000 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a security system
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, debit cards, and cash.
    For guests' safety, the property includes a smoke detector and a security system in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

We should mention

  • One child 18 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Jw Marriott Hotel Surabaya
JW Marriott Surabaya Hotel
Jw Surabaya
Marriott Surabaya
Surabaya Jw Marriott
Surabaya Marriott
JW Marriott Hotel Surabaya Java
JW Marriott Surabaya
JW Marriott Surabaya Hotel
JW Marriott Surabaya Surabaya
JW Marriott Surabaya Hotel Surabaya

Frequently asked questions

How close is JW Marriott Surabaya to the airport?

JW Marriott Surabaya is 12.1 mi (44-min drive) away from the Surabaya (SUB-Juanda) airport, the closest popular airport to the property.

How much does it cost to stay at JW Marriott Surabaya?

As of May 24, 2024, prices found for a 1-night stay for 2 adults at JW Marriott Surabaya on Jun 22, 2024 start from $74.4, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does JW Marriott Surabaya have an airport shuttle?

JW Marriott Surabaya offers an airport shuttle 24 hours a day, on request, for a charge of IDR 450000 per vehicle.

How close is JW Marriott Surabaya to the beach?

This hotel is 6.7 mi (31-min drive) from New Kenjeran Beach.

Does JW Marriott Surabaya offer free breakfast?

Free breakfast isn’t provided at JW Marriott Surabaya, but full breakfast is offered for a fee of IDR 328000 for adults and IDR 164000 for children. It's available every day from 6 AM to 10:30 AM.

Is there a casino at JW Marriott Surabaya?

No, there is no casino at this hotel.

What time is check-in at JW Marriott Surabaya?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in.

Is there free parking at JW Marriott Surabaya?

This hotel offers free self parking. Valet parking is available for IDR 50000 per stay.

Does JW Marriott Surabaya have a pool?

JW Marriott Surabaya features an outdoor pool and a children's pool.

Does JW Marriott Surabaya have a restaurant?

JW Marriott Surabaya is home to Pavilion Restaurant, which features international cuisine.

Does JW Marriott Surabaya have a spa?

There are no spa services available at this hotel.

How close is JW Marriott Surabaya to downtown Surabaya?

JW Marriott Surabaya is 1.2 mi away from Surabaya.

JW Marriott Surabaya Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 250 out of 420 reviews" "
Rating 8 - Good. 142 out of 420 reviews" "
Rating 6 - Okay. 19 out of 420 reviews" "
Rating 4 - Poor. 6 out of 420 reviews" "
Rating 2 - Terrible. 3 out of 420 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

David A, BROOKFIELD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most likely incredible staff
Stayed 5 nights in Apr 2024

10/10 Excellent

Jacqueline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and good food ie. Imari and Pavilion
Stayed 3 nights in Jan 2024

10/10 Excellent

Christopher F

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very clean, nice fitness room.
Stayed 2 nights in Jan 2024

10/10 Excellent

Anneke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Yoana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Dona Lilly

Stayed 3 nights in Sep 2023

10/10 Excellent

jin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excelent
Stayed 1 night in Jul 2023

10/10 Excellent

Mehran

Excellent service and staff
Stayed 7 nights in Jun 2023

10/10 Excellent

Paul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good place to stay in Surabaya
Stayed 2 nights in May 2023

10/10 Excellent

rusiani

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs are fantastic, friendly and very helpful as well as accommodating
Stayed 2 nights in Apr 2023