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"First of all I would like to say the staff at the hotel were very accommodating and were very nice, as all Cape Bretoners are for the most part. Howev ... " More

By a verified traveler on Thu 25 Jul 2019

Hotel Description

3.5-star hotel perfect for exploring Sydney

Heart of Sydney

You'll find Membertou Heritage Park and Bethel Presbyterian Church within 2 miles (3 km) of this hotel. Cape Breton Centre for Craft and Design and St. George's Church & Cemetery are also within 2 miles (3 km).

Free breakfast

This hotel features an indoor pool, a fitness center, and a restaurant. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. There's a bar/lounge on site, and a 24-hour front desk and laundry facilities are also provided.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and microwaves, the 69 guestrooms also offer free WiFi and LCD TVs with cable channels. Other amenities include room service, coffee/tea makers, and free local calls.

Queen Room - 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$71* Per night/room May 24 - May 25

Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hearthstone Inn Sydney ratings based on 5 Verified Reviews

Review Summary
3.4 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Hearthstone Inn Sydney

Everyone (2) Couples (2) Family (2)
3 out of 5
First of all I would like to say the staff at the hotel were very accommodating and were very nice, as all Cape Bretoners are for the most part. However, this is an old property and has many issues! It has been remodeled and does look nice. I come to the Island every summer to visit my mother and relatives. When I come I stay for a while, anywhere from 10-14 days. This trip we were here for 11 nights. This hotel is probably fine if you are here for 1-3 nights. The free breakfast buffet is nice, but got sick of it after 3 or 4 days. They never change it up, it’s always the same. Having a restaurant on property is definitely a plus though! The food is pretty good and the bar is nice! I will say some nights they could have used more help in the restaurant as well as some mornings! If the hotel is full and it is the height of tourist season you should have more than 1 waitress! A lot of locals eat there as well. One downside is there is no elevator. I’m is only 3 floors, but if you have a really big, heavy suitcase like I did hauling it up or downstairs is a pain. This hotel all and all is pretty good, not the best in the city, but not the worst either. Weird things just keep happening to us here during our stay. One day we couldn’t get into our room and maintence literally had to break into our room then replace the whole lock mechanism. The next day the door was not locking at all. We then had to wait for it to be fixed before we left not wanting to leave our unlocked.

Posted by , from Alexandria, Va. on Jul 25, 2019

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Comment from Hotel Management

Aug 7, 2019 by Thierry

Thank you for sharing! I'm sorry your stay wasn't stellar.

5 out of 5
A great property in a very depressed town.The hotel was neat and clean and the restaurant had slow service but great food.

Posted by on Jul 23, 2019

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Comment from Hotel Management

Aug 7, 2019 by Thierry

Thank you for sharing!

2 out of 5
Location: Restsurant recommendation was not good.
Loud party outside. Very limited breakfast options.

Posted by on Oct 14, 2015

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2 out of 5
I was greeted into my room with a 3/4 finished bottle of water, sitting by the bed! During Covid this is very concerning.The cleaning staff clearly do not take their job seriously these are not large rooms that this could have been an oversight, I am convinced it was the result of minimum cleaning efforts,to pass an at a glance inspection.

Posted by , from Sydney NS July 15 2020 on Jul 15, 2020

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Comment from Hotel Management

Jul 16, 2020 by Hearthstone Inn

I am sorry you had to experience this. Please be assured we take cleanliness very seriously. I will be sure to follow up with our housekeeping team and ensure they take their water bottle with them when they finish the room. Hearthstone Inn

5 out of 5

Posted by on Aug 24, 2019

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Comment from Hotel Management

Sep 20, 2019 by Thierry

Thank you for sharing!

About the Hearthstone Inn Sydney

Location 560 Kings Road, Sydney, NS B1S1B8

Property Features

Hearthstone Inn Sydney offers its guests an indoor pool and a fitness center. There's a restaurant on site. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces. A 24-hour business center and a meeting room are available. Event space at this hotel measures 5500 square feet (511 square meters) and includes a conference center. A terrace, barbecue grills, and a picnic area are also featured at the business-friendly Hearthstone Inn Sydney. This 3.5-star Sydney hotel is smoke free.

  • 1 building
  • 69 guestrooms or units
  • 3 levels
  • 5500 sq ft of conference space
  • 511 sq m of conference space
  • To-go breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Wedding services available
  • Terrace
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Free WiFi
  • Laundry facilities
  • Refrigerator
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , Free wired Internet

Transport

  • Airport: Sydney, NS (YQY) (18.6 km / 11.6 mi)

Room Amenities

Hearthstone Inn Sydney offers 69 air-conditioned accommodations with coffee/tea makers and hair dryers. 42-inch LCD televisions come with premium cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations. This Sydney hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (surcharge)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Hearthstone Inn Sydney has a restaurant serving breakfast, brunch, lunch, and dinner.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golfing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Downhill skiing nearby
  • Cross-country skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 19

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for CAD 10.0 per day.
  • Cribs (infant beds) are available for CAD 10.0 per day.

Pet Policy

  • Pets: CAD 10 per accommodation, per night
  • Only dogs and cats are allowed
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available for breakfast. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Credit card pre-authorization
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Security system
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 10 per accommodation, per night
  • Crib (infant bed) fee: CAD 10.0 per day
  • Rollaway bed fee: CAD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

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  • Sydney Quality Inn
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You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National Rating

This property has received its official star rating from Canada Select.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.