6/10 Okay
Emma
Traveled with group, Traveled with family
Feb 26, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Room is run down. Many lights did not work. Difficult to get ready when the room was so dark. We did not get daily housekeeping, just fresh towels when we requested. No dish-soap to clean glasses and mugs in our room so we were unable to utilise the kettle to make hot drinks. Kitchen area was locked so we could not use coffee machine there outside of breakfast hours. Curtains in room are mouldy as is wall/ceiling of shower bathroom. We ran out of toilet paper because our room was not serviced despite us staying for 5 consecutive nights…. Games room has a broken coffee machine with expired milk in fridge and kitchenette in games room has open biscuit packs… does not appear to get regularly cleaned. This resulted in us being out in the city and not in our room much. Finally we were nearly charged an extra night at check in, luckily we noticed before we were charged.
Positives: daily breakfast and good coffee from machine in breakfast area. Location was convenient— walkable to opera house and CBD.
Emma
Stayed 4 nights in Feb 2024