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Comfort Inn & Suites Liverpool-Clay

2.5-star property
3979 Route 31, Liverpool, NY 1-855-201-7819
3.2 out of 5
See all 24 travelocity Reviews

"Fire Alarm going off every five minutes. Inadequate food at breakfast time. No one at the front desk. No pool towels for two days. Never stay there ag ... " More

By a verified traveler on Sat 27 Aug 2022

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Hotel Description

Enjoy the free WiFi at this Liverpool hotel

In Liverpool

Within 6 miles (10 km) of this Liverpool hotel, you'll find Glosky Island and Radisson Health Center. Pirates Cove Marina and Radisson Greens Golf Club are also within 6 miles (10 km).

Free perks

This hotel doesn't skimp on freebies - guests receive free breakfast, free WiFi, and free self parking. Business travelers can take advantage of the 24-hour business center. A snack bar/deli, a picnic area, and express check-out are also on offer.

Standard Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max
$94* Per night/room Apr 28 - Apr 29

Room, 2 Queen Beds, Accessible, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 1 King Bed with Sofa bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Standard Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Suite, 1 Queen Bed with Sofa bed, Accessible, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Comfort Inn & Suites Liverpool - Syracuse ratings based on 24 Verified Reviews

Review Summary
3.2 out of 5 3.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Comfort Inn & Suites Liverpool - Syracuse

Everyone (12) Couples (2) Family (4)
5 out of 5

Posted by , from Arvada on Aug 30, 2023

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Comment from Hotel Management

Sep 1, 2023 by Manager

Hello Harry,On behalf of our entire staff - It was our pleasure to provide you such a wonderful experience. We would love to see you back on your next trip to the area.

1 out of 5
Our room's bedding was dirty. They didnt have clean bedding so they switched our room. The 2nd room still had dirty bedding, worse than the 1st room. They changed the bedding finally in 2nd room. Overall the place was dirty, carpet not vaccuumed, reused room key holder(cardboard). Do not recommend this hotel.

Posted by on May 29, 2023

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Comment from Hotel Management

May 30, 2023 by Manager

Hello Timothy, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2 out of 5
We chose this property to save money although it was still pricier than the cheapest options for what we were looking for. We were very disappointed by the state of our room but not shocked because there were reviews about poor cleanliness. The floors were not well swept or vacuumed. We discovered two random blown up balloons under the nightstand. There was a dirty washcloth on the shelf under the sink in the bathroom. The refrigerator had sticky stains inside. Upon packing for checkout there was an ant crawling on the bed. We stayed here because of the indoor pool but that was disappointing because the pool had a lot of hair in it and there was so much chlorine in the pool that my bathing suit got bleached. I wouldn’t stay at this place again nor recommend it unless they made some major changes to the upkeep and cleanliness of the facility and rooms.

Posted by on Mar 6, 2023

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Comment from Hotel Management

Mar 8, 2023 by Manager

Hello Domonique, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

3 out of 5
Fire Alarm going off every five minutes. Inadequate food at breakfast time. No one at the front desk. No pool towels for two days. Never stay there again.

Posted by , from LATHAM on Aug 27, 2022

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Comment from Hotel Management

Aug 28, 2022 by Manager

Hello David,Guest satisfaction is top priority at our hotel; for that reason we truly appreciate your comments regarding our towels and also our breakfast. Guest comments such as yours help us to continuously improve. Thank you for your business.

5 out of 5
Clean😊

Posted by on Apr 12, 2022

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Comment from Hotel Management

Apr 12, 2022 by Manager

Hello Trianna, We sincerely appreciate your valued business and thank you for taking the time to rate your stay. It was wonderful to have you and we would like to invite you back the next time you are in the area.

5 out of 5

Posted by on Sep 25, 2021

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1 out of 5
We had a mother with us who needed a place to pump and they denied us early check in. They were extremely rude and did not even bother to check if any rooms were clean for us. This was very disappointing since this is a medical need. Thought this was very inconsiderate.

Posted by on Aug 22, 2021

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4 out of 5

Posted by on Feb 16, 2020

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Comment from Hotel Management

Feb 19, 2020 by GM

Thank you for taking the time to rat your stay with us, we look forward too accommodating you in the future. Thank you for staying with Wyndham.

2 out of 5

Posted by on Feb 14, 2020

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Comment from Hotel Management

Feb 15, 2020 by GM

Thank you for staying with Wyndham, we hope you'll choose us in the future!

4 out of 5
Big clean updated rooms, check in fast and easy and lady was polite. Went to breakfast at 9;05 and everthing alteady put away.

Posted by on Oct 15, 2019

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About the Comfort Inn & Suites Liverpool-Clay

Location 3979 Route 31, Liverpool, NY 13090

Property Features

There's a snack bar/deli on site. Free breakfast is available daily. WiFi is free in public spaces. There's an onsite 24-hour business center. The business-friendly Comfort Inn & Suites Liverpool - Syracuse also features barbecue grills, a picnic area, and coffee/tea in a common area. Self parking is free. You'll have access to the health club at a partner property. This Liverpool hotel is smoke free.

  • 63 guestrooms or units
  • 3 levels
  • Breakfast available (free)
  • Deli
  • Business center (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Television in lobby
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Sofa bed
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free RV, bus, truck parking

Transport

  • Parking: Free self parking and RV/bus/truck parking

Room Amenities

Comfort Inn & Suites Liverpool - Syracuse offers 63 accommodations with safes and coffee/tea makers. 43-inch LED televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This Liverpool hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Hypo-allergenic bedding and change of towels can be requested. Housekeeping is provided daily.

  • Pull-out sofa bed
  • LED television
  • Cable channels
  • Premium channels
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Change of towels (on request)

Food & Drink

Guests are served free breakfast daily.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible public washroom
  • Handrails in stairways
  • Wheelchair accessible parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 3 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per day.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. Contactless check-out is available. This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows a brand or regulatory agency's sanitization guidelines Count on Us (Wyndham)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fairfield Inn Marriott Syracuse Clay
  • Fairfield Inn Marriott Syracuse Clay Hotel
  • Fairfield Inn Marriott Syracuse Clay Hotel Liverpool
  • Fairfield Inn Marriott Syracuse Clay Liverpool
  • Fairfield Inn Syracuse
  • Fairfield Inn Syracuse Clay
  • Wingate Wyndham Liverpool/Syracuse Hotel Liverpool
  • Wingate Wyndham Liverpool/Syracuse Hotel
  • Wingate Wyndham Liverpool/Syracuse Liverpool
  • Wingate Wyndham Liverpool/Syracuse
  • Fairfield Inn by Marriott Syracuse Clay
  • Wingate Wyndham LiverpoolSyra

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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Frequently Asked Questions

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.