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"The property is old and needs to be refreshed. Everything was there and working " More

By a verified traveler on Fri 13 Mar 2020

Hotel Description

Enjoy the free airport shuttle at this North Syracuse hotel

Near the airport

You'll be within 3 miles (5 km) of Palace Theater and 6 miles (10 km) of Destiny USA with a stay here. North Medical Family Practice and Hopkins Road County Park are also within 6 miles (10 km).

Free shuttle, breakfast

This hotel features a restaurant, a seasonal outdoor pool, and a bar/lounge. Traveling on business? Take advantage of the 2 conference rooms, 24-hour business center, and free airport shuttle. Guests will appreciate free perks like buffet breakfast and WiFi in public areas.

Free WiFi, microwaves

Featuring conveniences like microwaves and coffee/tea makers, the 95 guestrooms also offer free WiFi and flat-screen TVs with cable channels. Room service, free local calls, and hair dryers are also available.

Surestay Plus by Best Western Syracuse Airport Htl ratings based on 20 Verified Reviews

Review Summary
3.5 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Surestay Plus by Best Western Syracuse Airport Htl

Everyone (11) Couples (1) Family (7)
4 out of 5
The property is old and needs to be refreshed. Everything was there and working

Posted by on Mar 13, 2020

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Comment from Hotel Management

Mar 13, 2020 by General Manager

We appreciate you sharing your insight. It is lovely to see your overall visit was pleasing nonetheless, and we are happy we could provide you everything you needed. Your comments will be noted, and we hope to see you again!

2 out of 5
the sound from the room next to us was very loud I could hear the snoring threw the wall

Posted by on Jan 28, 2020

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Comment from Hotel Management

Jan 31, 2020 by General Manager

Feedback from our guests is always appreciated as it helps us continue to offer the best possible experience. Please accept our apologies for any concerns about noise. Thank you for sharing your insights. We hope to see you again soon.

5 out of 5
Convenient and friendly . Restaurant is excellent. Room clean but dated. Would definitely use them again.

Posted by on Jan 15, 2020

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Comment from Hotel Management

Jan 16, 2020 by General Manager

With so many hotels to choose from, we are honored you chose the SureStay Plus Hotel by Best Western Syracuse Airport. It gives us pleasure to learn that we have delivered an exceptional experience from our pristine accommodations up to our top-notch hospitality. We are glad to know as well that you were impressed with the meals served at our on-site restaurant. On behalf of our entire team, thank you for your perfect rating. It was a pleasure to serve you, and we look forward to seeing you again soon!

4 out of 5
This place is a good spot to stay if you're heading out on a flight. They offer longterm parking and rides to the airport.

Posted by on Aug 8, 2019

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Comment from Hotel Management

Aug 12, 2019 by General Manager

We are happy our location proved to be excellent for you. We trust that your accommodations were in check and we hope to see you again here at SureStay Plus by Best Western Syracuse Airport again!

5 out of 5
The hotel staff was friendly and willing to help when we needed anything.

Posted by on Jul 12, 2019

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Comment from Hotel Management

Jul 16, 2019 by General Manager

Having you here at SureStay Plus by Best Western Syracuse Airport was such a pleasure and we are delighted to know that our staff was exceptional to you. Thank you for writing a review and we eagerly await your return!

5 out of 5
The property had easy access to I-81 as well as to the airport. It was clean and the staff could not have been more helpful. For those leaving on an early flight, the breakfast service opens at 4:00 am.

Posted by on May 26, 2019

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Comment from Hotel Management

May 28, 2019 by General Manager

Thank you for choosing to stay at SureStay Plus by Best Western Syracuse Airport during your recent travels! It brightens our day to hear that our location was ideal for your time in the area, and we're glad your accommodations were clean and comfortable. We're happy that our team provided friendly, helpful service throughout your time with us as well. It would be wonderful to see you again next time!

5 out of 5
It’s close to airport. It is pleasant appearing. The staff is really exceptional. I see that they are wearing s couple of hats and yet interact patiently with the guest. Heather checked us in at 1:30 in the morning and was funny and kind and helpful. What a gem!

Posted by on May 25, 2019

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Comment from Hotel Management

May 25, 2019 by General Manager

Dear Janet, Thank you very much for choosing to stay with us here at SureStay Plus by Best Western Syracuse Airport! Our team loves to serve our guests, and we are very happy to know that you fully enjoyed their dedication. It was a pleasure hosting you, and we hope to see you again soon!

4 out of 5
The staff has always been very friendly and accommodating. Right now they are doing some renovations which is great. They are right next to the airport which is convenient and one of the reasons we stay here. No complaints here!

Posted by on Apr 6, 2019

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Comment from Hotel Management

Apr 9, 2019 by General Manager

Our terrific staff strives to ensure all our guests feel at home and will be proud you appreciated their friendly assistance. It's great to know that our proximity to the airport was ideal for your needs and that your overall stay was pleasant. The next time you're in town, we'd be happy to host you again.

4 out of 5
Building is clean, but very outdated. Friendly staff. I’d use the pool, but it’s March in upstate NY.

Posted by on Mar 23, 2019

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Comment from Hotel Management

Mar 25, 2019 by General Manager

Thank you very much for choosing SureStay Plus by Best Western Syracuse for your recent visit. We are glad to know that you appreciated our clean facilities, as well as our friendly staff members. We wish you well, and we would love to serve you again in the future!

4 out of 5
Liked location and having a restaurant and then free breakfast. Check in staff very nice

Posted by on Mar 20, 2019

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Comment from Hotel Management

Mar 20, 2019 by General Manager

We enjoyed having you here with us! We are so happy you enjoyed our location, restaurant, and complimentary breakfast. Thank you for highlighting our front desk team as well! Serving you at SureStay Plus by Best Western Syracuse was a pleasure, and we cannot wait to see you again!

About the Surestay Plus by Best Western Syracuse Airport Htl

Location 900 Colonel Eileen Collins Boulevard, North Syracuse, NY 13212

Renovations + Closures

Due to COVID-19, this property’s food and beverage options may be limited.

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi. There's an onsite 24-hour business center. Event space at this hotel measures 1400 square feet (130 square meters) and includes a conference center. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Surestay Plus by Best Western Syracuse Airport Htl. A roundtrip airport shuttle is free (available 24 hours). Limited parking is available for a fee and is offered on a first-come, first-served basis. This North Syracuse hotel is smoke free.

  • 95 guestrooms or units
  • 2 levels
  • 1400 sq ft of conference space
  • 130 sq m of conference space
  • Buffet breakfast (free)
  • Dining venue
  • Bar or lounge
  • Business center (24 hours)
  • Conference center
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Terrace
  • Newspapers for purchase
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi , WiFi (surcharge) , Wired Internet access - surcharge

Parking

Long-term parking (surcharge) , Self parking (surcharge) , Limited onsite parking

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Surestay Plus by Best Western Syracuse Airport Htl offers 95 air-conditioned accommodations with safes and coffee/tea makers. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers. This North Syracuse hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply).

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Microwave
  • Coffee maker
  • Shower and tub combination
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free buffet breakfast daily from 5 AM to 10 AM.

BW Airport Inn Restaurant - This steakhouse serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a seasonal outdoor pool.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Assistive listening devices available
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at 2 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 25.00 per accommodation, per stay
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property and commonly-touched surfaces are cleaned with disinfectant between stays. Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitizer; masks are required in public areas. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Masks are compulsory at the property
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines We Care Clean (Best Western)
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per accommodation, per stay
  • Rollaway bed fee: USD 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • BEST WESTERN Syracuse Airport
  • BEST WESTERN Syracuse Airport Inn
  • Syracuse Airport BEST WESTERN
  • Syracuse Airport Inn
  • SureStay Plus Hotel Best Western Syracuse Airport
  • SureStay Plus Best Western Syracuse Airport
  • SureStay Best Syracuse
  • Surestay Plus By Syracuse Htl
  • Surestay Plus Hotel by Best W. Syracuse Airport
  • SureStay Plus Hotel by Best Western Syracuse Airport
  • Surestay Plus by Best Western Syracuse Airport Htl Hotel

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.