Every staff member we encountered, from check in staff to housekeeping, was amazing. Friendly, professional, and overall, so genuine, kind and caring! The hotel looked like a resort. We loved the extra touches, such as the foyer atmosphere as soon as you got off of the elevator including area rug, table, and flowers. Not just a lonely, dingy corridor for this Tryp, and we appreciated it. The rooms were clean and the beds..devine!