6/10 Okay
Maciej
Traveled with family
Feb 24, 2024
Disliked: Cleanliness, room comfort
We will not get back there :(
It was not going well from the start; the property was not responding to my messages, and even when I called and asked Hotels.com to leave a note about my son, it was a surprise to them. Very bad communication caused a lot of unnecessary stress. The only positive was the food. The first room was wrong as we had a queen bed; the next one had the right twin beds but was not clean at all. I recorded that for the manager. The place was not clean. You could see the same rubbish every day. We had issues with buying ice creams as we had an all-inclusive (nonsense). They have a price there, and they said this is wrong. One day we were charged correctly; the other not, it was so confusing, and it is not about the 1 EUR but about the principle and respect for your guests. Look, we were not staying there throughout the day, but just to let you know, the indoor pool is paid, only 1 free entry, not covered by all-inclusive. Outdoor pools are free. Look, it was not a good experience for us, but others seem to be okay there.
Maciej
Stayed 8 nights in Feb 2024
