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"The front desk staff was very nice. The restaurant was expensive and the staff closed. Only one elevator was working so you either took the steps
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Enjoy the indoor pool at this eco-certified Thunder Bay hotel
Close to airport
You'll find Redwood Park and International Friendship Garden within 3 miles (5 km) of this hotel. Centennial Botanical Conservatory and Chapples Golf Course are also within 3 miles (5 km).
Business services
This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the 24-hour business center and free WiFi in public areas. Enjoy the gym and perks like free self parking.
Valhalla Hotel & Conference Centre ratings based on 8 Verified Reviews
Review Summary
3.0
out of 5
3.0 out of 5.0
Room cleanliness3.5 out of 5.0
Service & staff4.0 out of 5.0
Room comfort0.0 out of 5.0
Hotel condition3.0 out of 5.0
Guest reviews for Valhalla Hotel & Conference Centre
Everyone (4)Couples (1)Family (4)
4 out of 5
The front desk staff was very nice. The restaurant was expensive and the staff closed. Only one elevator was working so you either took the steps or waited forever.
Not sure I would stay there again.
Posted by Mary Beth on Jun 17, 2023
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2 out of 5
My reservation was for a 'drive up'. I called the day of my check in to confirm, and was told that it was to be so. When I arrived, I was checked into a "Courtyard View". When I asked the desk staff to change it to a Drive up, I was told that because the room was booked online, I couldn't change it. Well, my Travelocity reservation shows a DRIVE UP. Get to room and the view is of a muddy, dug up corner of the "courtyard". Couldn't even let my dogs out there to pee. As an amputee with only one leg, another reason we wanted the drive up was so I wouldn't have to walk far to get to the room. There were no vending machines available, and so in order for me to get a soda, I had to walk to the front lobby. (from room 153, at the other end of the hotel, past all the conference rooms. Take a look at a map of their hotel - that walk was FAR from fun with limited mobility!
The room was given a facelift, but all the trim was loose, and the toilet seat needed repair while there. Pool was OK, but it was DARK in there!
I will never be back to this hotel. I would rather sleep in my truck!
This hotel is NOT worth the money I spent, and had it not been so late when I checked in, I'd have left and found another place to stay.
Posted by COLLEEN, from St francis on Oct 3, 2022
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2 out of 5
I chose this hotel at the recommendation of a friend who had a great experience there. I did not have the same experience. I also want to add that we were supposed to originally take this trip in June of 2020, had to postpone to June 2021, then switch last minute to this trip instead of another because my credit wouldn’t keep any longer and the hotel wouldn’t communicate with me. We were supposed to have a fridge in our room, and didn’t. We mentioned it the next morning asking for it to be installed while we were out for the day, and they didn’t. We got it at about 10pm and our check out was the next morning; so basically it was for nothing. After taking a shower, we discovered the towel my daughter dried off with had someone else’s dried blood on it. There were other smears of blood in the bathroom on the walls and shower that looked like someone had tried to wipe it off with toilet paper. This was also brought to the attention of the front desk and we were give credit for 3 breakfasts in the hotel restaurant. The restaurant was nothing great either. Our dinners the second night were disappointing, our breakfasts the next morning were marginally better. It was disturbing though that the lights in the dining area were dripping water and the staff just shrugged it off saying “roof repairs are just taking a really long time”. Many little things that individually could be overlooked, but as a whole were a HUGE disappointment and made me wish I had spent my money elsewhere.
Posted by Jodi on Sep 14, 2021
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Comment from Hotel Management
Sep 21, 2021
by Dilawar Nindra Regional Director of Operation
Hi Jodi,
Please accept our heart full apologies against the inconvenience caused to you during your stay.
We care about our guests at Valhalla Inn, and we feel disappointed when there is ever a problem with one of our guests.
I was embarrassed to have encountered such a problem with you, and I will do everything in my power to ensure it does not happen again. I know this does not help you, but I just wanted to let you know.
I have personally taken up the concerned departments about your bad experience and have made sure you experience the best stay next time.
We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Your comments are valuable to us as it provides us the chance to improve ourselves and deliver a better service.
Being our valued customer, we hope that you will be able to put behind your experience and give us another opportunity to serve you.
We hope you will see the improvement and enjoy your time with us in your next visit.
Regards
4 out of 5
I liked the free EV charging connection, but would like to have 2 connections available instead of 1. and would be better a bit further from the front door
Posted by Don on Oct 4, 2021
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Comment from Hotel Management
Oct 6, 2021
by Dilawar Nindra Regional Director of Operation
Thanks for the feed back, will be soon taking care of it
5 out of 5
Posted by John on Sep 20, 2021
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5 out of 5
Excellent hotel, clean rooms, friendly staff who do their best to ensure you have a great stay.
Posted by Marcie on Sep 3, 2021
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Comment from Hotel Management
Sep 4, 2021
by Dilawar Nindra Regional Director of Operation
Thank you for your Positive comment
1 out of 5
The hotel put us in a “restricted area only” floor of the hotel which we can only assume had covid pos guests staying. Pubic hair was still on the toilet seat. I can only say, pay the extra money and stay at a more expensive hotel.
Posted by a verified traveler on Jul 24, 2021
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Comment from Hotel Management
Jul 25, 2021
by Dilawar Nindra Regional Director of Operation Val
Hi,
We do not have Covid Post Guest ,we have guest who are from the emergency evacuation and are in entire Thunder Bay as a part for rescue , they are restricted to floor and different facility in the Hotel from medical to entertainment we apologies for the inconvenience caused to you during your stay as we are a party of the community service in the time of need.
we assure you this will not be experienced by you again I once again like to apologies
1 out of 5
The tub was plugged . There was 6 inches on water in the tub. There was hair everywhere and when i finally fell into the bed to rest ...vi clearly smelled someone purgume on rhe bed. There was black mod in the bathropm and the wall paper was completely fallen off and just stuffed back up there... for 160 i should have a clean room
Posted by a verified traveler on Jul 19, 2021
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Comment from Hotel Management
Jul 25, 2021
by Dilawar Nindra Regional Director of Operation Val
Hi,
Please accept our heart full apologies against the inconvenience caused to you during your stay.
We care about our guests at Valhalla Inn, and we feel disappointed when there is ever a problem with one of our guests.
I was embarrassed to have encountered such a problem with you, and I will do everything in my power to ensure it does not happen again. I know this does not help you, but I just wanted to let you know.
I have personally taken up the concerned departments about your bad experience and have made sure you experience the best stay next time.
We strive to ensure our patrons experience the best visits possible during their travels and we fell short of our goal this time. Your comments are valuable to us as it provides us the chance to improve ourselves and deliver a better service.
Being our valued customer, we hope that you will be able to put behind your experience and give us another opportunity to serve you.
We hope you will see the improvement and enjoy your time with us in your next visit.
Valhalla Hotel & Conference Centre offers its guests an indoor pool and a fitness center. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A 24-hour business center and 11 meeting rooms are available. A vending machine, gift shops/newsstands, and a garden are also featured at the eco-certified Valhalla Hotel & Conference Centre. Free self parking is available. This Thunder Bay hotel is smoke free.
265 guestrooms or units
5 levels
Built in 1963
Business center (24 hours)
Conference center
Breakfast available (surcharge)
Self-service laundry
Front desk (24 hours)
Express check-out
Storage area for luggage
Front-desk safe
Wedding services available
Garden
Gift shop
Fireplace in lobby
ATM
Bellhop
Elevator
No smoking on site
Bar or lounge
Coffee shop
Dining venue
Family Friendly Amenities
Number of indoor pools - 1
Free WiFi
Refrigerator
Microwave (on request)
Internet
Available in all rooms:
Free WiFi
, Wireless internet access
, High-speed internet access
Parking: Free self parking; extended parking and RV/bus/truck parking available for a surcharge
Room Amenities
Valhalla Hotel & Conference Centre offers 265 accommodations with safes and coffee/tea makers. 42-inch flat-screen televisions come with premium satellite channels. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and microwaves can be requested.
Flat-screen television
Satellite channels
Premium channels
Refrigerator
Microwave available
Coffee maker
Shower and tub combination
Housekeeping (daily)
Hair dryer
Safe
Iron and ironing board
Desk
Blackout drapes
Climate control (air conditioning)
Ensuite bathroom
Connecting rooms available
Wardrobe or closet
Food & Drink
For a fee, guests can enjoy full breakfast daily from 6:30 AM to 11 AM.
Timbers Restaurant - This family restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar.
Timbers Restaurant - This family restaurant specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.
Skal Lounge - This bar specializes in American cuisine and serves dinner and light fare. Open daily.
Brew Crew Cafe - This coffee shop serves light fare only. Open daily.
Nearby Activities
Recreational amenities at the hotel include an indoor pool and a fitness center.
Children under 16 years old are not allowed in the fitness facility without adult supervision.
The recreational activities listed below are available either on site or nearby; fees may apply.
Snowboarding nearby
Golfing nearby
Snowmobiling nearby
Mountain biking nearby
Snowshoeing nearby
Downhill skiing nearby
Cross-country skiing nearby
Ziplining nearby
Snow tubing nearby
Ski lessons available nearby
Ski equipment rental shops nearby
Hiking/biking trails nearby
Kayaking nearby
Sailing nearby
Scuba diving nearby
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Wheelchair accessible (may have limitations)
Well-lit path to entrance
Hotel Policies
Check-in
Check-in time starts at 3 PM
Check-in time ends at anytime
Minimum check-in age is: 18
Special check-in instructions:
Front desk staff will greet guests on arrival.
Front desk staff will greet guests on arrival.
Check-out
Check-out by 11 AM
Payment types
Children and extra beds
Children are welcome.
Kids stay free! Up to 3 children 18 years old and younger stay free when using existing bedding.
Rollaway/extra beds are not available.
Pet Policy
Pets: CAD 15 per accommodation, per stay (maximum CAD 100 per stay)
Service animals are exempt from fees
Policies
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche, and Eurocard. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation.
Service animals are allowed
Service animals are exempt from fees/restrictions
Property confirms they are implementing guest safety measures
Property is cleaned with disinfectant
Staff wears personal protective equipment
Debit cards not accepted
Protective clothing is not available to guests
Shield between guests and staff in main contact areas
Guests are provided with free hand sanitizer
Staffed front desk
Children stay free - maximum age 18
Social distancing measures are in place
Contactless check-in is not available
No rollaway/extra beds available
Property confirms they are implementing enhanced cleaning measures
Smoke detector
Individually-wrapped food options are available
Children stay free
Individually-wrapped food options are available for breakfast
Individually-wrapped food options are available for lunch
Individually-wrapped food options are available for dinner
Number of children who can stay free - 3
No gap period between guest stays
Fees
Guests will be asked to pay the following charges at the property:
Deposit: CAD 150.00 per accommodation, per stay
We've listed all charges provided to us by the property.
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Fee for full breakfast: approximately CAD 6.5–20.5 per person
Extended parking fee: CAD 10.00 per day
Pet fee: CAD 15 per accommodation, per stay (maximum CAD 100 per stay)
Service animals are exempt from fees
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
Hotel Names
Valhalla Inn
Valhalla Inn Thunder Bay
Valhalla Thunder Bay
Valhalla Inn Thunder Bay, Ontario
Valhalla Hotel Thunder Bay
Valhalla Inn
Valhalla & Conference Thunder
Valhalla Hotel Conference Centre
Valhalla Hotel & Conference Centre Hotel
Valhalla Hotel & Conference Centre Thunder Bay
Valhalla Hotel & Conference Centre Hotel Thunder Bay
You should know
Up to 3 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
Awards & Affiliations
Eco-Certified Property This property participates in Green Key Global, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
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Frequently Asked Questions
Valhalla Hotel & Conference Centre is 1.2 mi (2-min drive) away from the Thunder Bay, ON (YQT-Thunder Bay Intl.) airport, the closest popular airport to the property.
Airport shuttle services are not available at Valhalla Hotel & Conference Centre.
Free breakfast isn't provided at Valhalla Hotel & Conference Centre, but full breakfast is offered for a fee of between CAD 6.5 and 20.5 per person. It's available every day from 6:30 AM to 11 AM.
No, there is no casino at this hotel, but Thunder Bay Community Bingo (7-min drive) and OLG Casino Thunder Bay (9-min drive) are nearby.
Check-in start time: 3 PM; Check-in end time: anytime.
This hotel offers free self parking. Extended parking is available for CAD 10.00 per day.
Valhalla Hotel & Conference Centre features an indoor pool.
Valhalla Hotel & Conference Centre is home to Timbers Restaurant, which features American cuisine and light fare.
There are no spa services available at this hotel.
Valhalla Hotel & Conference Centre is 2.7 mi away from Thunder Bay.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.
