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"El aire acondicionado no servia " More

By a verified traveler on Mon 03 Jul 2023

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Hotel Description

3.5-star hotel near Rosarito Beach

Heart of Rosarito

At this Predios Urbanos hotel, you'll be steps from Rosarito Theatre and within a 15-minute walk of Genesis Clinic. Rosarito Beach and Pabellón Rosarito are also within 2 miles (3 km).

Outdoor pool

An outdoor pool is featured at this hotel, along with free self parking. WiFi in public areas is free. A garden and a picnic area are also provided.

Deluxe Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Room, Multiple Beds

Bed Count 2 King Beds Maximum Occupancy 4 Max

Superior Room, Multiple Beds

Bed Count 2 King Beds Maximum Occupancy 4 Max

Standard Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

OYO Hotel Hacienda Don Luis, Rosarito ratings based on 7 Verified Reviews

Review Summary
1.7 out of 5 1.5 out of 5.0
Room cleanliness 2.0 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 1.5 out of 5.0

Guest reviews for OYO Hotel Hacienda Don Luis, Rosarito

Everyone (2) Family (2)
3 out of 5
El aire acondicionado no servia

Posted by on Jul 3, 2023

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Comment from Hotel Management

Jul 5, 2023 by Ava

¡Hola, Huésped! Lamentamos la experiencia desagradable que tuvo con nosotros. Estamos trabajando continuamente en mejoras. Esperamos poder servirle mejor. Saludos, Ava

3 out of 5
Definitely need to repair bathroom leaks. Have for sure better bedding sheets and blanket. Super mediocre bedding. Tv and cable sucked couldn't surf channel. No room service unless requested and leave jey front desk.

Posted by on Feb 22, 2022

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Comment from Hotel Management

Feb 23, 2022 by Cheshta

Apologies for the problems you had faced, Luz! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

1 out of 5
I was downgraded to a worse room that had no heat whatsoever. There was no toilet paper in the room. Worse experience ever

Posted by , from NORWALK on Jan 24, 2022

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Comment from Hotel Management

Jan 24, 2022 by Bryce

Hi Joseph, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Bryce

1 out of 5
The tv was not working is not enough at amemenis is no water

Posted by on Nov 7, 2021

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Comment from Hotel Management

Nov 9, 2021 by Ammy

Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

1 out of 5

Posted by on Nov 6, 2021

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2 out of 5
Mildew inside the shower!!, toilet clogged,remote not working shower head dripping, a lots of maintenance issues

Posted by on Aug 17, 2020

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Comment from Hotel Management

Aug 31, 2020 by Hotel Hacienda Don Luis

Hola, agradecemos tus comentarios y lamentamos profundamente que te hayas llevado esa impresión. Hemos compartido tus comentarios con el equipo encargado para tomar las medidas necesarias y que esto no se vuelva a repetir. Recibe nuestras más sinceras disculpas por los inconvenientes que te pudimos haber causado.

1 out of 5
Esta en muy malas condiciones, no es nada parecido a las fotos y no cuenta con lo que dice a la hora de rentar ( el aire acondicionado no funciona)

Posted by on Apr 23, 2023

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Comment from Hotel Management

May 4, 2023 by Bárbara

¡Hola, Roberto! Nos disculpamos sinceramente por los problemas causados. Nos gustaría agradecerle por compartir comentarios tan importantes, seguramente trabajaremos en esto para asegurarnos de que su próxima estadía sea increíble. Saludos, Bárbara

Property Features

As a guest of OYO Hotel Hacienda Don Luis, Rosarito, you'll find an outdoor pool, a garden, and a picnic area. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis. This 3.5-star Rosarito hotel is smoke free.

  • 50 guestrooms or units
  • Front desk (24 hours)
  • Garden
  • Outdoor picnic space
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Parking: Free self parking

Room Amenities

OYO Hotel Hacienda Don Luis, Rosarito offers 50 accommodations with air conditioning. 32-inch flat-screen televisions come with satellite channels. Bathrooms include showers. This Rosarito hotel provides complimentary wireless Internet access. Housekeeping is provided daily.

  • Flat-screen television
  • Satellite channels
  • Shower
  • Housekeeping (daily)
  • Air conditioning
  • Ensuite bathroom

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free when using existing bedding.

Pet Policy

  • Pets are welcome and stay free

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Safety features at this property include a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, JCB International, and cash. For guests' safety, the property includes a smoke detector and a first aid kit in each accommodation.

  • One child stays free
  • Limited hot water onsite
  • Pets allowed (no fees)
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 16
  • Social distancing measures are in place
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Service animals not allowed
  • Cash deposit required

Fees

Guests will be asked to pay the following charges at the property:

  • A damage deposit of MXN 200 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

Hotel Names

  • Hotel Hacienda Don Luis
  • OYO Hotel Hacienda Don Luis
  • OYO Hotel Hacienda Don Luis Rosarito
  • OYO Hotel Hacienda Don Luis, Rosarito Hotel
  • OYO Hotel Hacienda Don Luis, Rosarito Playas de Rosarito
  • OYO Hotel Hacienda Don Luis, Rosarito Hotel Playas de Rosarito

You should know

  • There is limited hot water on site.
  • One child 16 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.