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4.2 out of 5

"Beautiful property.. staff were great.. room looked very luxurious... Did not like that I was able to hear people talking in the hallway while I was i ... " More

By a verified traveler on Fri 18 Feb 2022

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Hotel Description

Family-friendly 4.5-star hotel near Las Americas Premium Outlets

Zona Rio stay

Within a 15-minute walk of this Zona Rio hotel, you'll find CREA Sports Field and Paseo Chapultepec. Plaza Rio Commercial Center and Centro Cultural Tijuana are also within 2 miles (3 km).

Renovated in 2017

This smoke-free hotel includes 2 restaurants, an outdoor pool, and a gym. Families will appreciate the onsite laundry facilities and in-room childcare. Relax with a drink at one of the 6 bars/lounges and enjoy free perks like free self parking and WiFi in public areas.

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$132* Per night/room Aug 25 - Aug 26

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Executive Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Lucerna select, 1 Cama King Size

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room EXPEDIA

Bed Count 1 King Bed Maximum Occupancy 3 Max

Hotel Lucerna Tijuana ratings based on 17 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel Lucerna Tijuana

Everyone (7) Couples (6) Family (7)
4 out of 5
Great time

Posted by on Jun 23, 2022

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Comment from Hotel Management

Jul 14, 2022 by Concierge

Thank you for your comments, we hope to see you soon, we are glad that you enjoyed your visit

5 out of 5
Beautiful property.. staff were great.. room looked very luxurious... Did not like that I was able to hear people talking in the hallway while I was in my room.. other than that.. Great Hotel.

Posted by on Feb 18, 2022

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Comment from Hotel Management

Feb 18, 2022 by Concierge

We are happy to hear from you, we also offer 24 hrs room service. Thanks a lot for sending us your review.

1 out of 5
Got to the hotel, checked in and Was given my key, opened the room I was given it was already being occupied by someone else. Was given a different room with Ac not working and toilet and sink were clogged

Posted by on Oct 24, 2021

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Comment from Hotel Management

Oct 26, 2021 by Concierge

Dear guest, We are very sorry about the inconvinience you mentioned, we will do our best to remedy it. Thank you for sharing

1 out of 5

Posted by on Oct 23, 2021

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4 out of 5

Posted by on Sep 25, 2021

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5 out of 5
Place very nice very clean personel very friendly and helpful I will definitely come back to this place again

Posted by on Sep 5, 2021

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Comment from Hotel Management

Sep 6, 2021 by Concierge

Dear guest, We are happy to assist you. Thank you for sharing!

5 out of 5

Posted by on Jul 19, 2021

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5 out of 5

Posted by on Apr 4, 2021

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Comment from Hotel Management

Apr 15, 2021 by Luzoralia P.

Estimado huésped. Le agradecemos su calificación sobre su reciente estancia, esperemos verlo muy pronto será un placer asistirle.

5 out of 5
I highly recommend to stay here. The best place in Tijuana. Everything about this place in 0

Posted by on Mar 18, 2021

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Comment from Hotel Management

Mar 18, 2021 by Luzoralia P.

Dear Guest, Greetings from Hotel Lucerna and thank you for your review. It is our mission to provide our guests with the best possible experience, your satisfaction is extremely important to us.

5 out of 5
We had a great mini-vacation at the Lucerna in Tijuana! The hotel was very clean, every precaution was taken to keep the visitors and staff safe from COVID. The staff are very friendly and the rooms are nice, clean and comfortable.

Posted by , from San Diego, CA on Jul 6, 2020

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Comment from Hotel Management

Jul 6, 2020 by Recepcion

¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.

Property Features

Hotel Lucerna Tijuana offers its guests an outdoor pool and a fitness center. There are 2 restaurants on site, along with a snack bar/deli. You can unwind with a drink at one of the 6 bars/lounges. A computer station is on site, and both WiFi and wired Internet are free in public spaces. There's an onsite 24-hour business center. The luxury Hotel Lucerna Tijuana also features a terrace, a garden, and concierge services. Free self parking is available. A complete renovation of Hotel Lucerna Tijuana was completed in January 2017. This 4.5-star Tijuana hotel is smoke free.

  • 168 guestrooms or units
  • 7 levels
  • 3 buildings
  • 2 dining venues
  • 6 bars or lounges
  • Built in 1987
  • Deli
  • Childcare (surcharge)
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hotel Lucerna Tijuana offers 168 air-conditioned accommodations with safes and complimentary bottled water. Rooms open to balconies or patios. Beds feature premium bedding. LCD televisions come with premium satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony or patio
  • In-room dining (24 hours)
  • HD television
  • Satellite channels
  • Premium channels
  • Luxury bedding
  • Bathtub or shower
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6 AM to noon.

Hotel Lucerna Tijuana has 2 restaurants on site.

Late night fare is available from 24-hour room service.

Nearby Activities

Recreational amenities at the hotel include an outdoor pool and a fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Braille or raised signage

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel Lucerna Tijuana

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, and American Express. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available. Individually-wrapped food options are available through room service. Each guestroom is kept vacant for a minimum of 48 hours between bookings.

  • Credit card pre-authorization
  • Cash or credit card deposit required
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available through room service
  • Number of children who can stay free - 2
  • Gap period enforced between guest stays - 48 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 20 for adults and USD 10 for children (approximately)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Lucerna
  • Hotel Lucerna Tijuana
  • Lucerna Hotel
  • Lucerna Hotel Tijuana
  • Lucerna Tijuana Hotel
  • Tijuana Hotel Lucerna
  • Tijuana Lucerna
  • Lucerna Tijuana
  • Lucerna
  • Hotel Lucerna Tijuana Hotel
  • Hotel Lucerna Tijuana Tijuana
  • Hotel Lucerna Tijuana Hotel Tijuana

You should know

  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.