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Hotel Cristallo Relais Sure Hotel Collection by Best Western

3.0 star property
3-star hotel near Hadrian's Villa

Choose dates to view prices

Photo gallery for Hotel Cristallo Relais Sure Hotel Collection by Best Western

Exterior
Select Comfort beds, minibar, in-room safe, desk
Lunch and dinner served, local cuisine
Reception
Shower, free toiletries, hair dryer, bidet
Reviews
7.4

Good

Popular amenities

  • Pet friendlyPet friendlyPet friendly
  • Breakfast availableBreakfast availableBreakfast available
  • PoolPoolPool
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant

Explore the area

Map
Via Maremmana Inferiore Km. 0,500, Villa Adriana, Tivoli, RM, 10
  • Popular LocationHadrian's Villa4 min drive
  • Popular LocationTerme di Roma - Acque Albule6 min drive
  • Popular LocationVilla d'Este8 min drive
  • AirportRome (FCO-Fiumicino - Leonardo da Vinci Intl.)46 min drive

Room options

View all photos for Standard Room, 3 Twin Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 3 Twin Beds, Non Smoking

  • 215 sq ft
  • Sleeps 3
  • 3 Twin Beds

View all photos for Family Room, Multiple Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Family Room, Multiple Beds, Non Smoking

  • 323 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Twin Bunk Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 2 Twin Beds, Non Smoking

  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

10/10 Exceptional
  • 215 sq ft
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, Multiple Beds, Non Smoking

  • 237 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

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About the neighborhood

Tivoli

In Tivoli .You'll find Hadrian's Villa Greek Theater and Hadrian's Villa within 2 miles (3 km) of this hotel. Terme di Roma - Acque Albule and Duomo di Prato are also within 3 miles (5 km).

What's nearby

  • Hadrian's Villa - 4 min drive
  • Terme di Roma - Acque Albule - 6 min drive
  • Villa d'Este - 8 min drive
  • Air Force Selection Center - 8 min drive
  • Villa Gregoriana - 9 min drive

Getting around

  • Bagni di Tivoli Station - 5 min drive
  • Ponte di Nona Station - 14 min drive
  • Fiumicino - Leonardo da Vinci Intl. Airport (FCO) - 47 min drive

Restaurants

  • King Sushi Wok - 16 min walk
  • Tenuta la Rosolina - 11 min walk
  • Ristorante La Tenuta di Rocca Bruna Country Resort - 12 min walk
  • Cosmico Bowling - 6 min walk
  • Terramia - 4 min walk

About this property

Hotel Cristallo Relais Sure Hotel Collection by Best Western

3-star hotel near Hadrian's Villa
There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A business center and meeting rooms are available.

WiFi is free in public spaces. A seasonal outdoor pool, a terrace, and tour/ticket assistance are also featured at the business-friendly Hotel Cristallo Relais Sure Hotel Collection by Best Western. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

This 3-star Tivoli hotel is smoke free.

  • 50 guestrooms or units
  • Meeting rooms
  • Deli
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Dining venue
Hotel Cristallo Relais Sure Hotel Collection by Best Western offers 50 accommodations, which are accessible via exterior corridors and feature minibars and safes. Beds feature Select Comfort mattresses. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Irons/ironing boards and hair dryers can be requested. Housekeeping is provided daily.

Languages

Chinese (Mandarin), Dutch, English, French, German, Italian, Spanish

Property amenities

Family friendly

  • Crib (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: EUR 7 for adults and EUR 7 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • Seasonal outdoor pool

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Entertainment

  • Flat-screen TV

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)
  • Select Comfort mattress

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Towels

Food and drink

  • Limited room service
  • Minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 1:30 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 30
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets: EUR 10 per pet, per day
  • Food and water bowls are available
  • Service animals are exempt from fees

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are available for EUR 10.0 per day.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 20
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 6 nights. This tax does not apply to children under 10 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately EUR 7 for adults and EUR 7 for children
  • Airport shuttle fee: EUR 70 per vehicle (roundtrip, maximum occupancy 4)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Late check-out fee: EUR 30 (subject to availability)
  • Crib (infant bed) fee: EUR 10.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and American Express. Cash is not accepted. 
    Cashless payment methods are available for all transactions. Contactless check-in and contactless check-out are available. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).

We should mention

  • All guests (including children) need to be present at check-in to show their government-issued photo ID or passport.
  • Onsite cash transactions can't exceed EUR 5000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The outdoor pool opens for the season in May.
  • Children 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Relais Cristallo Inn Tivoli
Relais Cristallo Inn
Relais Cristallo Tivoli
Relais Cristallo
Relais Cristallo

Frequently asked questions

How close is Hotel Cristallo Relais Sure Hotel Collection by Best Western to the airport?

Hotel Cristallo Relais Sure Hotel Collection by Best Western is 20.1 mi (24-min drive) away from the Ciampino Airport (CIA) airport, the closest popular airport to the property.

How much does it cost to stay at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

As of May 26, 2024, prices found for a 1-night stay for 2 adults at Hotel Cristallo Relais Sure Hotel Collection by Best Western on May 29, 2024 start from $113.31, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Hotel Cristallo Relais Sure Hotel Collection by Best Western have an airport shuttle?

Hotel Cristallo Relais Sure Hotel Collection by Best Western offers an airport shuttle 24 hours a day, for a charge of EUR 70 per vehicle, roundtrip.

Does Hotel Cristallo Relais Sure Hotel Collection by Best Western offer free breakfast?

Free breakfast isn’t provided at Hotel Cristallo Relais Sure Hotel Collection by Best Western, but buffet breakfast is offered for a fee of EUR 7 for adults and EUR 7 for children. It's available every day from 7 AM to 9:30 AM.

Is there a casino at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

No, there is no casino at this hotel.

What time is check-in at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

Check-in start time: 2:00 PM; Check-in end time: 1:30 AM.

Is there free parking at Hotel Cristallo Relais Sure Hotel Collection by Best Western?

This hotel offers free self parking.

Does Hotel Cristallo Relais Sure Hotel Collection by Best Western have a pool?

Hotel Cristallo Relais Sure Hotel Collection by Best Western features a seasonal outdoor pool.

Does Hotel Cristallo Relais Sure Hotel Collection by Best Western have a restaurant?

Hotel Cristallo Relais Sure Hotel Collection by Best Western is home to Il Torchio, which features local cuisine.

Does Hotel Cristallo Relais Sure Hotel Collection by Best Western have a spa?

There are no spa services available at this hotel.

How close is Hotel Cristallo Relais Sure Hotel Collection by Best Western to downtown Tivoli?

Hotel Cristallo Relais Sure Hotel Collection by Best Western is 2.2 mi away from Tivoli.

Hotel Cristallo Relais Sure Hotel Collection by Best Western Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 14 out of 65 reviews" "
Rating 8 - Good. 28 out of 65 reviews" "
Rating 6 - Okay. 15 out of 65 reviews" "
Rating 4 - Poor. 5 out of 65 reviews" "
Rating 2 - Terrible. 3 out of 65 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

France

Traveled with partner
Liked: Cleanliness
Very limited parking. Employees parked in customer parking. Had to go in and get one to move their car.
Stayed 1 night in Sep 2023

10/10 Excellent

Michael

Stayed 2 nights in Sep 2022

8/10 Good

Giovanni

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020

4/10 Poor

Verified traveler

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
The property is next to a junk yard and there is noise all night. The room was very warm and the water was scalding hot. No matter what we tried, we couldnt get the water to a temleratire that wasnt burning our skin. When we told the staff, they said "thats just how we take showers here". Which is rediculous. We had stayed at 3 other hotels on our trip and none of them had this problem. The beds were awful. No one was able to get much sleep durong our stay there. We travel out of country twice a year and are very flexible with arrangements, even staying in hostles. This was very disappointing.
Stayed 1 night in Mar 2019

10/10 Excellent

Mel, London

Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel if you need a station to venture out and discover parts of Italy surrounding Rome. The hotel itself is clean and comfy. Staff are so polite and lovely. Tivoli is beautiful. One must visit Hadrian’s Villa and Villa d’Este. Amazing.
Stayed 4 nights in Oct 2018

6/10 Okay

Map, Illinois

We will not stay here again. Located in business area Food was good.
Stayed 6 nights in Jul 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Staff & service
Clean but not friendly staff.
Breakfast was promised per reservation but staff refused to provide it at check in. They later blamed Expedia for confusion and provide coffee. Not a welcoming atmosphere.
Stayed 1 night in Jun 2018

2/10 Terrible

m

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
They dont care about the customer
This hotel does not care. The restaurant is run by crooks. breakfast horrible.
Stayed 1 night in May 2018

8/10 Good

nick, sheffield

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
staff very good nothing a problem clean rooms restaurant good restaurant staff very good too all in all a good stay transport access good to major roads
Stayed 5 nights in Apr 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel room and the front desk staff were excellent.
Stayed 1 night in Nov 2017