6/10 Okay
Shannon S.
May 6, 2024
Difficult check in
Check in was very difficult and communication was poor. 3 days before I got a “keys to your trip” email that was only general reservation info and nothing about check in or parking. Day of I messaged the host about parking and it took hours to get back so since we were already in Toronto we paid to park about 10 minutes away. There is however a parking garage which would have been nice. Day of I got the check in message on VRBO which had everything except the key code to get the keys out of the machine which was in a pdf link that did not work. We were stuck outside the condo for over an hour trying to get in. We had to call a 1800 number to get the code and when we finally got through we were given the wrong code and had to call back. It is not easy making phone calls in another country and there’s no WiFi near the building. Finally we got in and the place was 30.5 c according to the thermostat and the AC did not work. The place has more wear and tear than can be seen in the pictures and the furniture is stained. There’s a wine openener but no wine glasses. There’s a nespresso machine but the wrong kind of pods. On a positive note there’s 2 bedrooms and a partial water view from the balcony and the location was decent.
Shannon S.
Stayed 1 night in May 2024