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4.3 out of 5

"The courtesy of the staff and their eagerness to assist in any way possible. " More

By a verified traveler on Mon 30 Dec 2019

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Hotel Description

4-star family-friendly hotel near Scotiabank Arena, connected to the convention center

Downtown Toronto stay

Within a 10-minute walk of this Downtown Toronto hotel, you'll find Scotiabank Arena and Harbourfront Centre. Ripley's Aquarium of Canada and Rogers Centre are also within 2 miles (3 km).

2 outdoor tennis courts

2 outdoor tennis courts, an indoor pool, and a gym are all featured at this eco-friendly hotel. There's fun for all ages with a free kid's club and a playground, and families will appreciate the picnic area. Enjoy the spa tub and perks like free WiFi.

Room, 1 King Bed, Non Smoking, City View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$302* Per night/room Jul 17 - Jul 18

Room, 2 Double Beds, Non Smoking, City View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking (Huron Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 2 Bedrooms, Non Smoking (The Ontario Suite)

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed, Non Smoking (Sofa Bed)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, Non Smoking (The Algonquin Suite)

Bed Count 1 King Bed Maximum Occupancy 3 Max

The Westin Harbour Castle, Toronto ratings based on 13 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Westin Harbour Castle, Toronto

Everyone (8) Couples (3) Family (3)
4 out of 5
The courtesy of the staff and their eagerness to assist in any way possible.

Posted by on Dec 30, 2019

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Comment from Hotel Management

Feb 15, 2020 by Bin

Thank you for your feedback and your loyalty be well bin

5 out of 5

Posted by on Oct 24, 2019

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4 out of 5
Stuffs are nice especially front desk. I wanted free slippers.

Posted by on Oct 9, 2019

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5 out of 5
We loved our room but the concierge that was there the day we checked in was not helpful at all. Acted like we were inconveniencing him. The young lady concierge the next morning was much more helpful and pleasant.

Posted by on Sep 6, 2019

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4 out of 5
Great pool, gym and sauna! The harbor views are beautiful! The staff were very helpful and pleasant! Food was very good but a bit pricey! I would definitely stay here again!

Posted by on Aug 26, 2019

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5 out of 5
Nice towels, bed, and toiletries. View was okay. Room was clean and up to date

Posted by on Aug 20, 2019

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5 out of 5
Close to the lake . Area is nice to visit. Lots of places to see.

Posted by on Jul 31, 2019

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2 out of 5

Posted by on Aug 8, 2021

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5 out of 5

Posted by on May 2, 2021

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Comment from Hotel Management

May 13, 2021 by Westin Guest Services Team

Thank you for your feedback. We are happy to hear that you enjoyed your stay and we look forward to welcoming you back again in the future!

5 out of 5

Posted by on Jan 25, 2021

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Comment from Hotel Management

Feb 5, 2021 by Guest Service Team

Thank you for staying at the Westin Harbour Castle hotel Toronto. We appreciate your feedback, and look forward to welcome you back in the near future. Stay safe and stay well.

About the The Westin Harbour Castle, Toronto

Location 1 Harbour Sq, Toronto, ON M5J1A6

Property Features

As a guest of The Westin Harbour Castle, Toronto, you'll find an indoor pool, outdoor tennis courts, a health club, and a spa tub. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. You'll find a 24-hour business center on site. Event space at this hotel measures 70000 square feet (2322 square meters) and includes a conference center. A sauna, a terrace, and a complimentary children's club are also featured at the family-friendly The Westin Harbour Castle, Toronto. Parking is available for a fee. This 4-star Toronto hotel is smoke free.

  • 977 guestrooms or units
  • 35 levels
  • 2 buildings
  • 70000 sq ft of conference space
  • 2322 sq m of conference space
  • Built in 1975
  • Deli
  • Kid's club (free)
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Convenience store
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Outdoor tennis courts - 2
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Arcade/game room
  • Playground on site
  • Refrigerator

Internet

Available in all rooms: WiFi (surcharge) , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Union Station (1 km / 0.6 mi)
  • Metro station: Queens Quay Ferry Docks Terminal Stop (0.2 km / 0.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

The Westin Harbour Castle, Toronto offers 977 accommodations with safes and complimentary bottled water. Beds feature pillowtop mattresses. A pillow menu is available. 50-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Pillowtop beds
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Netflix
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Pillow options
  • Shower and tub combination
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet
  • Toothbrush and toothpaste available

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 7:00 AM to 11:00 AM.

Mizzen - This restaurant specializes in international cuisine and serves breakfast only. A children's menu is available.

The Chartroom Lounge - This lobby lounge specializes in international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. A children's menu is available. Open daily.

Harbour Coffee Bar - This coffee shop specializes in American cuisine and serves breakfast and light fare. Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

2 outdoor tennis courts and a health club are featured at the hotel. An indoor pool and a spa tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Rock climbing nearby
  • Health or beauty spa nearby
  • Playground on site
  • Racquetball/squash on site
  • Bicycle rentals nearby
  • Boat tours nearby
  • Marina nearby
  • Segway rental/tour nearby
  • Basketball on site
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Swimming nearby
  • Sailing nearby
  • Scooter/moped rentals nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility
  • Assistive listening devices in meeting rooms
  • Assistive listening devices available
  • Braille or raised signage
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CAD 35.0 per day.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. A shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; guests can access their rooms with a mobile device. Contactless check-in and contactless check-out are available. Enhanced food service safety measures are in place. Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global) and Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • UnionPay
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Pets allowed (no fees)
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Property follows sanitization practices of Ecolab (3rd party expert - Global)
  • Staff does not wear personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Food service has been amended for enhanced safety
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines Commitment to Clean (Marriott)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between CAD 10 and CAD 30 per person (approximately)
  • Fee for in-room wireless Internet: CAD 14.95 per day (rates may vary)
  • Covered self parking fee: CAD 40 per day (in/out privileges)
  • Rollaway bed fee: CAD 35.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Harbour Castle
  • Harbour Castle Westin
  • Harbour Westin Castle
  • Westin Castle
  • Westin Castle Harbour
  • Westin Harbour
  • Westin Harbour Castle
  • Westin Harbour Castle Hotel
  • Westin Harbour Castle Hotel Toronto
  • Westin Harbour Castle Toronto
  • Toronto Westin
  • Westin Harbor Castle Hotel Toronto
  • Westin Hotel Toronto
  • Westin Toronto
  • Westin Harbour Castle Toronto Hotel
  • The Westin Harbour Castle, Toronto Hotel
  • The Westin Harbour Castle, Toronto Toronto
  • The Westin Harbour Castle, Toronto Hotel Toronto

You should know

  • Pool access available from 5:00 AM to 11:00 PM.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements for your pet, contact the property directly using the information on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.