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4.7 out of 5
Exceptional!
See all 18 travelocity Reviews

"Wonderful weekend getaway " More

By a verified traveler on Sun 03 Sep 2023

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Room, 1 King Bed, Balcony, View

Bed Count 1 King Bed Maximum Occupancy 3 Max
$579* Per night/room Oct 15 - Oct 16

Room, 1 King Bed, Accessible, View (Mobility & Hearing w/ Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Queen Beds, Accessible, Balcony (Mobility & Hearing w/ Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Balcony (Mobility & Hearing w/ Roll-in Shower)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Balcony (Mobility & Hearing w/ Tub)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 2 Queen Beds, Balcony, View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

The Ritz-Carlton, Dove Mountain ratings based on 18 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for The Ritz-Carlton, Dove Mountain

Everyone (4) Couples (3) Family (4)
5 out of 5
Wonderful weekend getaway

Posted by on Sep 3, 2023

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5 out of 5
Beautiful views and serenity!

Posted by on Sep 30, 2021

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Comment from Hotel Management

Sep 30, 2021 by Loreto Mendez, Front of House Manager

Thank you so much for your feedback. We are so thankful you enjoyed our desert oasis! Hope to see you again soon!

5 out of 5
Was like a dream come true! Hotel issued us a huge room upgrade upon check in. Absolutely beautiful property!

Posted by , from HIGH POINT on Sep 2, 2021

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Comment from Hotel Management

Sep 3, 2021 by Loreto Mendez, Front of Houde Manager

Thank you for such a lovely comment! It was our absolute pleasure to have you stay with us. We are looking forward to your next visit!

5 out of 5
I am concerned about the care of their desert tortoise, who did not appear to have much freedom of movement or adequate food. I don't think it is the business of a hotel to house wild animals that would better be cared for by a wild animal zoo or protector. And they had an herb garden on the terrace that was severely neglected and lacked water.

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 29, 2021 by Loreto Mendez, Front of House Manager

Thank you for your choosing Dove Mountain and for your feedback. We will ensure that the proper teams review.

2 out of 5
This is not a 5 star establishment. The food is horrible we tried every restaurant and they are all bad. I guess when I hear the Ritz I have certain expectations and they were not met. The pool is ridiculously small definitely not enough space for all the guests…I just don’t understand it but I am no longer trusting star ratings they mean nothing.

Posted by on Jul 20, 2021

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Comment from Hotel Management

Jul 24, 2021 by Loreto Mendez, Front of House Manager

Thank you for sharing your feedback. We apologize if we failed to meet expectation but we will ensure that s we can share this feedback the teams and take the actions needed to always aim to improve our service. We hope that we do get the opportunity to welcome you back to Dove Mountain.

4 out of 5
Beautiful hotel. Staff very courteous and friendly. They always have bottled water if you need it. Be ready to take a long walk to the parking lot however, unless you want to pay for valet parking. Meals were good at Ignite and the wine bar, however pretty much same choice every day. Meals in the wine bar were huge, enough for two people, but I believe there is a $5 charge to split a meal there.

Posted by on May 29, 2021

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Comment from Hotel Management

Jul 24, 2021 by Loreto Mendez, Front of House Manager

Thank you for your feedback! We appreciate you taking the time to let us know what we can improve upon. We are looking forward to welcoming you back in the future!

5 out of 5
Very nice property with great views on the countryside.

Posted by on Mar 1, 2020

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5 out of 5
Excellent facilities. Enjoyed the entire weekend.

Posted by on Aug 5, 2019

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5 out of 5

Spa getaway.

Pros: The staff are all so professional.They introduce themselves and call you by name. The food is great.
Cons: Beds too soft! Next time I will ask for pillow top to be removed.
Location: Great trails, scenery, birds etc. Shopping, movies.
Wonderful spa experience. Great time to have friends come for dinner and enjoy the beautiful lightning show.

Posted by , from phx on Sep 8, 2017

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4 out of 5

Wonderful staff

Pros: Location, people.
Cons: Prices, money drop at every turn.
Stayed here recently Fri. through Sun. All staff are absolutely wonderful. They are friendly, smiling, seem to genuinely care that you are having a good time, attentive, nice. Our room (which we upgraded for a price, of course) was ok but I'm not sure I needed to pay an extra $120 a night for a giant living room table and a less than comfy small couch for two of us. Beds are awful and the pillows stink as they are flat no matter how many you pile on the bed. The air conditioner blows directly ON you when you are sleeping so I had to call the house maintenance people to come show me how to turn the air conditioning off so we could sleep at night. Be prepared to be nickled and dimed for everything here. Originally I swear I saw that the "resort fee" is $35 per room per day - well, it is now $50 per room per day and "includes" valet parking (which they say is complementary but it is not as they tacked the previously $21 per day parking fee into the resort fee). I will not stay again any place that charges a resort fee. Seems to me if people want to use said "resort fee" things - then charge them. Or, hey, you're already charging a premium for a not new property - so why not just include some things? All in all, nice, fairly quiet (although you will find that balconies are right next to each other with no separation so you can enjoy listening to your neighbors. Views out to Tucson are stunning.

Posted by , from Seattle on Sep 13, 2016

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.