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"Very beautiful well maintained and friendly bi-lingual staff. Great for couples or families. Perfect beach and clear blue water. Great food and bevera ... " More

By a verified traveler on Sat 31 Oct 2020

Hotel Description

4.5-star beachfront hotel near Tulum National Park

Beachfront retreat

Within 3 miles (5 km) of this Tulum hotel, you'll find Tulum National Park and LabnaHa Ecopark Adventures. Xel-Há Park and Tulum Mayan Ruins are also within 6 miles (10 km).

Luxury amenities

This luxury hotel features a private beach, an attached winery, and a full-service spa. Relax with free beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and barbecue grills are available on site.

Soaking tubs, free WiFi

The 432 soundproofed guestrooms offer free WiFi and 24-hour room service. Flat-screen TVs come with cable channels, and other amenities include furnished balconies or patios and deep soaking bathtubs.

Preferred Club Junior Suite Ocean Front 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Deluxe Room, 1 King Bed, Garden View (Junior)

Bed Count 1 King Bed Maximum Occupancy 3 Max

Junior Suite, 1 King Bed, Garden View (Preferred Club)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Preferred Club Honeymoon Suite

Bed Count 1 King Bed Maximum Occupancy 2 Max

Junior Suite Double Garden View

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Breakfast Plan Deluxe Garden View King

Bed Count 1 King Bed Maximum Occupancy 3 Max

Dreams Tulum Resort & Spa ratings based on 27 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Dreams Tulum Resort & Spa

Everyone (16) Couples (5) Family (6)
5 out of 5

Posted by on Dec 29, 2020

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Comment from Hotel Management

Dec 29, 2020 by Social Media Coordinator

Dear guest: Thank you for rating us with 5 stars. It is great to know that you had an amazing vacation!

5 out of 5
Very beautiful well maintained and friendly bi-lingual staff. Great for couples or families. Perfect beach and clear blue water. Great food and beverage selection !!!

Posted by , from Sterling CO on Oct 31, 2020

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Comment from Hotel Management

Nov 3, 2020 by E-Concierge

Dear guest. Thank you for taking the time to share your review. We are glad to hear that you enjoyed your stay at our resort and to know the positive aspects of your stay make us feel proud. We look forward to your return. Sincerely.

5 out of 5

Posted by on Oct 2, 2020

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Comment from Hotel Management

Oct 6, 2020 by E-Concierge

Dear guest. Thank you for taking the time to rate your experience at our resort. We are happy to know that you had a pleasant stay. We look forward to your return. Sincerely.

2 out of 5
I love Mexico not only because it has beautiful beaches but also because of the people; Their kindness and the level of service is unique. This time I can't say the same, I was very disappointed with my stay in this resort. The wait time in the restaurants to get a table were more than 40 minutes each and every day and the wait time to get your food were another 30 min. the bartender at pool some were rude. Service in general was terrible.

Posted by , from Boston, MA on Sep 25, 2020

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Comment from Hotel Management

Sep 28, 2020 by E-Concierge

Dear guest. We thank you for your review. First of all we offer you an apology for not having fully met your expectations. We will work hard to improve waiting times in our restaurants and with the attitude of our staff. We hope you give us a new opportunity to regain your trust. Sincerely.

4 out of 5

Posted by on Sep 6, 2020

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Comment from Hotel Management

Sep 11, 2020 by E-Concierge

Dear guest. Thank you for taking the time to rate your experience at our resort. We are happy to know that you enjoyed your stay. We look forward to your return. Sincerely.

4 out of 5
I didn't find a lot of activities to do on the premises and Dreams needs this as it is so far away from anything.

Posted by on Dec 29, 2019

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Comment from Hotel Management

Jan 7, 2020 by E-Concierge

Dear guest. Thank you for your review. We are happy to know that your stay was pleasant. We appreciate your constructive comments regarding our activities. We look forward to your return. Sincerely.

5 out of 5
The resort was awesome and the staff was amazing! They were always very helpful and would get you anything you need. We got an instant upgrade to our room at checkin for our honeymoon. On other reviews people talked about the seaweed but at this time of year there wasn’t very much at all. Anything that washed up they cleaned up right away. I would recommend this hotel to families or couples.

Posted by on Dec 15, 2019

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Comment from Hotel Management

Dec 16, 2019 by eConcierge

Dear guest. Thank you for your review. We are thrilled to read your kind compliments and to learn that your experience at our resort was great, make us feel so proud. We look forward to your return. Sincerely.

5 out of 5
Upon arrival, instantly was already impressed by the excellent service by the staff; nothing but professional by everyone it was refreshing to be honest. Its not often that you can say you've received outstanding service by all the employees, they really go out of their way to provide whatever it is you need, that alone is worth the stay. This was one of the most mesmerizing and beautiful experiences of my life, truly was breathtaking, especially the ocean view. Certainly one of the best vacations I've ever been, but there's no question this is the best hotel/resort I've had the pleasure to have stayed at. If i thank everyone for the hospitality I absolutely would love to. Thank you very much.

Posted by , from Chicago on Nov 20, 2019

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Comment from Hotel Management

Nov 22, 2019 by eConcierge

Dear guest. Thank you for taking the time to share your feedback. We are very excited to read your kind compliments, and know that you have had a wonderful stay with us. We hope to have the honor of welcoming you again soon. Sincerely.

5 out of 5

Posted by on Nov 6, 2019

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Comment from Hotel Management

Nov 13, 2019 by eConcierge

Dear guest. Thank you for posting your rating. We a glad to know that your stay has been great. We hope you visit us again within the near future. Sincerely.

5 out of 5
Unique set up and amazing staff. The property is on the beach

Posted by on Oct 20, 2019

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Comment from Hotel Management

Oct 21, 2019 by eConcierge

Dear guest. Thank you for taking the time to post the review of your recent stay at our resort. We are happy to learn that your stay has been great. We look forward to your return. Sincerely.

All-inclusive Details

All-inclusive room rates at Dreams Tulum Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

  • Buffet and à la carte meals, snacks, and beverages included
  • 24-hour room service
  • In-room minibar (all beverages included)

Not included

  • Airport transfers

  • Food and beverage restrictions apply
  • Minibar (all beverages included)
  • 24-hour room service
  • Buffet and à la carte dining
  • Gratuities included
  • Additional gratuities accepted
  • Airport transfers not included

Property Features

Some rates at Dreams Tulum Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Step outside to unwind on the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Dreams Tulum Resort & Spa you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a swim-up bar. WiFi is free in public spaces. This luxury hotel also offers an attached winery, a complimentary children's club, and a children's pool. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Tulum hotel.

  • 432 guestrooms or units
  • 9 dining venues
  • 7 bars or lounges
  • 5460 sq ft of conference space
  • 507 sq m of conference space
  • Winery on site
  • Nightclub
  • Bar by the pool
  • Swim-up bar
  • Coffee shop
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Library
  • Convenience store
  • Terrace
  • Garden
  • BBQ grill(s)
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • On private beach
  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Soundproofed rooms
  • Outdoor tennis court
  • Children's club (free)
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room
  • Playground on site
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free valet parking

Transport

  • Parking: Free valet parking and self parking

Room Amenities

Dreams Tulum Resort & Spa offers 432 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and safes. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

  • Private balcony or patio (furnished)
  • Deep soaking tub
  • In-room dining (24 hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • DVD player
  • Coffee maker
  • Down blanket
  • Shower and tub combination
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (free)
  • Housekeeping (daily)
  • Nightly turndown service
  • Newspapers (free)
  • International calls (free)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom
  • Unique furnishings
  • Unique decor
  • Connecting rooms available

Food & Drink

Bordeaux - This restaurant specializes in French cuisine and serves dinner only.

El Patio - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open select days.

Gohan - This restaurant specializes in sushi and serves dinner only. Open select days.

Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.

Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open select days.

24-hour room service is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a private beach, an outdoor tennis court, a health club, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snorkeling on site
  • Playground on site
  • Beach yoga on site
  • Scuba diving on site
  • Tennis lessons on site
  • Volleyball on site
  • Beach volleyball on site
  • Golf lessons available nearby
  • Kayaking on site

Spa Services

The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily.

  • Number of treatment rooms 12
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Spa tub in spa
  • Reflexology
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts credit cards, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global) and Intertek Cristal (3rd party expert - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Contactless check-out is not available
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Property follows sanitization practices of Intertek Cristal (3rd party expert - Global)
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property does not follow regional sanitization guidelines
  • Property does not follow a brand or regulatory agency's sanitization guidelines
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available through room service
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Dreams Tulum Resort All Inclusive
  • Dreams Tulum
  • Dreams Tulum All Inclusive
  • Hotel Dreams Tulum Resort & Spa - All Inclusive Tulum
  • Dreams Tulum Resort All Inclusive
  • Dreams Tulum All Inclusive
  • Tulum Dreams Tulum Resort & Spa - All Inclusive Hotel
  • Hotel Dreams Tulum Resort & Spa - All Inclusive
  • Dreams Tulum Resort & Spa - All Inclusive Tulum
  • Dreams Tulum Resort Spa All Inclusive
  • Dreams Resort All Inclusive
  • Dreams All Inclusive
  • Dreams Tulum & Inclusive Tulum
  • Dreams Tulum Resort Spa
  • Dreams Tulum & Spa Tulum
  • Dreams Tulum Resort & Spa Hotel
  • Dreams Tulum Resort & Spa Tulum
  • Dreams Tulum Resort & Spa Hotel Tulum
  • Dreams Tulum Resort Spa All Inclusive
  • Dreams Tulum Resort Spa Optional All Inclusive

You should know

  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Awards & Affiliations

Green / Sustainable Property
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.