You'll find Tulum National Park and Playa Paraiso within 2 miles (3 km) of this hotel. Also, LabnaHa Ecopark Adventures is within 3 miles (5 km) and Xel-Há Park is within 6 miles (10 km).
This all-inclusive hotel features a private beach, an attached winery, and a full-service spa. Relax with free beach cabanas, sun loungers, and beach umbrellas. There's fun for all ages with a free kid's club and a children's pool, and barbecue grills are available on site.
Jun 27, 2023 by E-Concierge
Dear guest.Thank you for posting your review.We are sorry to hear of the low rating you give us from your recent experience at our resort, for which we apologize.We hope you give us another opportunity to regain your trust.Sincerely. Seve OyE-ConciergeDreams Tulum Resort & Spa
May 31, 2023 by E-Concierge Seve
Dear guest.Thank you for taking the time to post your rating. We look forward to your return. Sincerely. Seve OyE-ConciergeDreams Tulum Resort & Spa.
Apr 7, 2023 by E-Concierge Seve
Dear guest.Thank you for your review. We feel honored to hear that this is your third time at our resort. Thank you for your preference. We feel happy to learn that this recent stay has been great.We hope to welcome you again soon.Sincerely.
Dec 10, 2022 by María José E-Concierge
Dear guest,Thank you for taking the time to share your experience with us.Is important for us to improve ourselves and create the best memories, that’s why we highly appreciate you feedback.We are very sorry that we didn’t exceeded your expectations, we will work to be better, however we are glad to hear that you enjoyed your stay,Rest assured we will reinforce our standards from our check in services and also your comments are welcome in order to implement the needed improvements,we hope with this you give us the opportunity and pleasure to have you once more.Receive best regards,
Oct 22, 2022 by María José E-Concierge
Dear guest,Thank you for sharing your experience with us,Is important for us to create best memories, that's why is important for us your feedback,We are sorry for the inconvenience at the beach, we will be better, however we are glad to hear that you enjoyed the properties location. Rest assured we will share your comments to our head management to reinforce our standards. We hope with this you can provide us a second chance to change your perspective and we can exceed your expectations. Receive warm regards from this little slice of paradise,
Oct 14, 2022 by María José E-Concierge
Dear guest,Thank you for your visit and rate,We are very sorry that we didn’t exceed your expectations, we will work to be better, we hope you give us the opportunity and pleasure to have you once more.Receive warm regards,
Feb 15, 2022 by E-Concierge
Thank you for your visit and rate, we are looking forward to welcome you once more to exceed your expectation.
Jun 14, 2022 by María José E-Concierge
Thank you very much for your review and visit. We hope to see you soon in this your home Dreams Tulum Resort & Spa
This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Food and beverages
Activities and facilities/equipment
All land activities and use of recreational facilities and equipment are included.
Dreams Tulum Resort & Spa - All Inclusive is an all-inclusive hotel. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Simply walk outside to smell the salt air and watch the ocean waves from the white sand beach. Sit back and relax on the beach with complimentary cabanas, umbrellas, and sun loungers. At Dreams Tulum Resort & Spa - All Inclusive you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 7 bars/lounges and a poolside bar. WiFi is free in public spaces. This all-inclusive hotel also offers an attached winery, a complimentary children's club, and a children's pool. Self parking and valet parking are free. Smoking is allowed in designated areas at this 4.5-star Tulum hotel.
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Free self parking , Free valet parking
Dreams Tulum Resort & Spa - All Inclusive offers 432 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Rooms open to furnished balconies or patios. Each accommodation is individually furnished and decorated. Beds feature down comforters. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include shower/tub combinations with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and designer toiletries. This Tulum hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; local and international calls are complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.
Bordeaux - This restaurant specializes in French cuisine and serves dinner only.
El Patio - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner. Open select days.
Gohan - This restaurant specializes in sushi and serves dinner only. Open select days.
Himitsu - This restaurant specializes in Asian cuisine and serves dinner only. Open select days.
Portofino - This restaurant specializes in Italian cuisine and serves dinner only. Open select days.
24-hour room service is available.
A private beach, an outdoor tennis court, and a health club are featured at the hotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a sauna and a fitness center.
The recreational activities listed below are available either on site or nearby; fees may apply.
The onsite spa has 12 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and Swedish massages. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Special check-in instructions:
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards, and cash. This property uses a grey water recycling system. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
This property participates in Rainforest Alliance Sustainable Tourism Certification, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.