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4.8 out of 5

"Pro, beautiful. Great location. Cons, alittle dirty in some corners. Bathroom vanity is water damaged and smelly with mildew, no hot water in shower. ... " More

By a verified traveler on Wed 22 Feb 2023

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Hotel Description

3-star hotel near Tulum Mayan Ruins

Heart of Tulum

Within a 15-minute walk of this Tulum City Center hotel, you'll find Dos Aguas Park and Hospital de Tulum. Tulum National Park and Temple of Doom are also within 2 miles (3 km).

Outdoor pool, terrace

This hotel features an outdoor pool and a rooftop terrace. WiFi in public areas is free. Self parking, a terrace, and luggage storage are also offered.

Studio

Bed Count 1 King Bed Maximum Occupancy 3 Max
$55* Per night/room Apr 11 - Apr 12

Loft

Bed Count 1 King Bed Maximum Occupancy 4 Max

Family Loft

Bed Count 1 King Bed Maximum Occupancy 6 Max

Hotel CARPE DIEM Tulum by Nah Hotels ratings based on 4 Verified Reviews

Review Summary
4.8 out of 5 5.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hotel CARPE DIEM Tulum by Nah Hotels

Everyone (2) Couples (1) Family (1)
5 out of 5
The BEST

Posted by , from WEWAHITCHKA on Feb 23, 2023

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Comment from Hotel Management

Mar 4, 2023 by JessCastillo

Paul it was a pleasure having you with us!! Thank you for your review!!

5 out of 5
Pro, beautiful. Great location. Cons, alittle dirty in some corners. Bathroom vanity is water damaged and smelly with mildew, no hot water in shower. Wifi only works with 1 device not 10 listed

Posted by , from WEWAHITCHKA on Feb 22, 2023

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Comment from Hotel Management

Feb 22, 2023 by JessCastillo

Paul thank you for your review, we would love to know this situations by the time that happened to you, oue staff did not recieved any report, we should repair it immediatly.We are working always on improve! Thank you for choosing us

5 out of 5
Great

Posted by on Jan 5, 2023

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Comment from Hotel Management

Jan 5, 2023 by JessCastillo

Abdulah thank you for your review, was a pleasure having you with us! Come back soon!

4 out of 5
Very big room and well equiped. I did not like not having someone in the reception to assist.

Posted by on Aug 17, 2021

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Comment from Hotel Management

Aug 30, 2021 by Karina Esquivel, Nah Hotels

Thank you for your comments, Carpe Diem has a receptionist. We will check the dates of your visit to see what was changed.

About the Hotel CARPE DIEM Tulum by Nah Hotels

Location Av. Tulum Mza 07 Lote 19 y 20, Tulum, QROO 77760

Property Features

As a guest of Hotel CARPE DIEM Tulum by Nah Hotels, you'll find an outdoor pool, a rooftop terrace, and barbecue grills. Public spaces have free WiFi. Parking is available for a fee. This 3-star Tulum hotel is smoke free.

  • 1 building
  • 16 guestrooms or units
  • 3 levels
  • Built in 2020
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (limited hours)
  • Storage area for luggage
  • BBQ grill(s)
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Free WiFi
  • Kitchen
  • Sofa bed
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Hotel CARPE DIEM Tulum by Nah Hotels offers 16 air-conditioned accommodations, which are accessible via exterior corridors and feature safes and coffee/tea makers. Accommodations are furnished with queen sofa beds and dining tables. Beds feature down comforters and premium bedding. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). 48-inch flat-screen televisions come with cable channels. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and hair dryers can be requested.

  • In-room kitchen
  • Pull-out sofa bed
  • Flat-screen television
  • Cable channels
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Coffee maker
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Shower
  • Housekeeping (daily)
  • Hair dryer available
  • Safe
  • Blackout drapes
  • Exterior corridor access
  • Air conditioning
  • Ceiling fan
  • Wardrobe or closet

Nearby Activities

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Motor boating nearby
  • Surf lessons - nearby
  • Surfing/bodyboarding nearby
  • Bicycle rentals nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Upper floors accessible by stairs only

Hotel Policies

Check-in

  • Check-in time ends at 9:00 PM
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18

Special check-in instructions:

The front desk is open daily from 7:00 AM - 11:00 PM. To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

The front desk at this property is open daily from 7:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 48 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Hotel CARPE DIEM Tulum by Nah Hotels

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 21 years old

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 21 years old. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • One child stays free
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Staffed front desk
  • Front desk opens daily at 7:00 AM
  • Front desk closes daily at 11:00 PM
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 6
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)
  • No cribs (infant beds) available
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Children stay free
  • Service animals not allowed
  • Parking height restrictions apply
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: MXN 120 per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Carpe Diem Tulum By Nah Hotels
  • Hotel CARPE DIEM Tulum by Nah Hotels Hotel
  • Hotel CARPE DIEM Tulum by Nah Hotels Tulum
  • Hotel CARPE DIEM Tulum by Nah Hotels Hotel Tulum

You should know

  • Pool access available from 8:00 AM to 9:00 PM.
  • One child 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.