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4.7 out of 5

"It's a new location and it was FABULOUS! Truly high end features, amenities, grounds, bedding, dining, etc. We were absolutely surprised and very p ... " More

By a verified traveler on Wed 20 Apr 2022

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Hotel Description

3.5-star hotel near Cenote Crystal

Close to the beach

At this Tulum hotel, you'll be within 3 miles (5 km) of Cenote Crystal and 6 miles (10 km) of Playa Paraiso. Tulum Mayan Ruins is 4.1 mi (6.5 km) away.

Free perks

This hotel features a restaurant, an outdoor pool, and a bar/lounge. Relax with a drink at the poolside bar and enjoy free perks like continental breakfast and free self parking. You'll appreciate the free area shuttle, free WiFi in public areas, and terrace.

Free WiFi, LED TVs

In addition to LED TVs with cable channels, the 18 guestrooms offer free WiFi and room service. Premium bedding, coffee/tea makers, and free bottled water are also available.

Penthouse, 1 Bedroom, Private Pool

Bed Count 1 King Bed Maximum Occupancy 3 Max

Luxury Apartment, 2 Bedrooms, Kitchen, Pool View

Bed Count 2 King Beds Maximum Occupancy 5 Max

Superior Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Penthouse, 2 Bedrooms, Private Pool, Pool View

Bed Count 2 King Beds Maximum Occupancy 5 Max

Deluxe Penthouse, 3 Bedrooms, Private Pool, Pool View

Bed Count 3 King Beds Maximum Occupancy 7 Max

Studio, Kitchen

Bed Count 1 King Bed Maximum Occupancy 3 Max

KASA Hotel Parota ratings based on 6 Verified Reviews

Review Summary
4.7 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for KASA Hotel Parota

Everyone (3) Couples (3)
5 out of 5
It's a new location and it was FABULOUS! Truly high end features, amenities, grounds, bedding, dining, etc. We were absolutely surprised and very pleased. Would stay there again and have been recommending it to our friends. Staff was wonderful too.

Posted by on Apr 20, 2022

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3 out of 5

Posted by on Mar 11, 2021

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Comment from Hotel Management

Mar 24, 2021 by KASA Hotel Parota Tulum

On behalf of everyone at KASA Hotel Parota, we would like to thank you once again for choosing us for your stay in Tulum, and also for taking the time to write such a positive review of your experience with us. We take our guests’ comfort, satisfaction, comments, and suggestions very seriously. Therefore, we are already working on improving our hotel's facilities and polishing our service’s weaknesses We look forward to welcoming you back some other time in the future. Warmest regards,

5 out of 5
KASA hotel was very nice, loved it.The food at the hotel was amazing.

Posted by , from PA on Jul 22, 2020

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Comment from Hotel Management

Jul 22, 2020 by Citlali Pérez - Front Office Manager

Dear Guest, Good morning, on behalf of everyone at KASA Hotel Collection, we would like to thank you for choosing us for your stay, and also for taking the time to write such a positive review on your experience with us. We look forward to welcoming you back some other time in the future. Warm regards,

5 out of 5
Front desk was very attentive and staff was extremely accommodating! Over all a great place to stay!

Posted by on Sep 3, 2019

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Comment from Hotel Management

Sep 4, 2019 by KASA Hotel Parota Tulum

On behalf of everyone at KASA Hotel Parota, we would like to thank you once again for choosing us for your stay in Tulum, and also for taking the time to write such a positive review on your experience with us. We take our guests’ comfort, satisfaction, comments, and suggestions very seriously, and are always working on improving our hotel's facilities and polishing any service flaw we detect. We look forward to welcoming you back some other time in the future. Warmest regards, Reservations KASA Hotel Collection

5 out of 5

Excellent Stay

The hotel is very clean, modern and very comfortable. The staff is great, especially the restaurant server: Gerry. Gerry gave us great recommendations from food to beaches, excursions and shopping. Like many have commented, the only thing that is a little negative is the construction going on around the area, other than that, I would come back. Food was great, has vegan and vegetarian choices.

Posted by , from california on Aug 12, 2018

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Comment from Hotel Management

Aug 16, 2018 by Carlos Ruiz, Reservations & MKTG Manager

Hello Betty, Thank you very much for choosing KASA for your holidays and thank you as well for your great review. Indeed there is many construction going on now, but we hope it's all finished very soon. We loved having you with us and hope you come back soon. Have a wonderful day. Cheers

5 out of 5
Beautiful Hotel, quiet, balcony backed up to the pool which connected to a bar and restaurant everything we needed was right there. Only stayed a day, they provide a shuttle to the beach, will definitely stay here again and recommend to friends and family, staff was welcoming and very friendly.

Posted by , from California on Jun 19, 2018

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Comment from Hotel Management

Jun 25, 2018 by Kasa Hotel & Residences Team

On behalf of everyone at KASA Hotel + Residences, we would like to thank you for choosing us to spend your holidays, we appreciate your feedback and we will continue to improve to give the best experience to our guest.

Property Features

KASA Hotel Parota offers its guests an outdoor pool and a children's pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include a bar/lounge and a poolside bar. Free breakfast is available daily. WiFi is free in public spaces. A terrace, tour/ticket assistance, and multilingual staff are also featured at KASA Hotel Parota. A free area shuttle within 5 km is available. Free self parking is available. This 3.5-star Tulum hotel is smoke free.

  • 1 building
  • 18 guestrooms or units
  • 2 levels
  • Built in 2017
  • Continental breakfast (free)
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Bar by the pool
  • Dining venue

Family Friendly Amenities

  • Number of outdoor pools - 1
  • Children's pool
  • Free WiFi
  • Free area shuttle
  • Snack bar/deli

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Free area shuttle within 5 km; airport shuttle
  • Parking: Free self parking

Room Amenities

KASA Hotel Parota offers 18 air-conditioned accommodations with safes and complimentary bottled water. Beds feature premium bedding. LED televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

  • In-room dining (limited hours)
  • LED television
  • Cable channels
  • Coffee maker
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Nightly turndown service
  • Hair dryer
  • Safe
  • Bathrobes
  • Toiletries (free)
  • Iron and ironing board
  • Air conditioning
  • Ceiling fan
  • Ensuite bathroom

Food & Drink

Guests are served free continental breakfast daily from 8:00 AM to 11:00 AM.

KASA Hotel Parota has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Bicycle rentals on site
  • Ecotours nearby
  • Scuba diving nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair accessible parking

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 5:30 AM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • Pets and service animals are not allowed at KASA Hotel Parota

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and cash

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Safety features at this property include a fire extinguisher and a smoke detector

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Credit card pre-authorization
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Debit cards not accepted
  • Protective clothing is not available to guests
  • Property follows sanitization practices of Safe Travels (WTTC - Global)
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • LGBTQ friendly
  • No elevators
  • Property confirms they are implementing enhanced cleaning measures
  • Service animals not allowed
  • Individually-wrapped food options are not available
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 232 per vehicle (roundtrip)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Kasa Hotel Residences Tulum
  • Kasa Hotel Residences
  • KASA Hotel Parota Tulum
  • KASA Parota Tulum
  • KASA Parota
  • Kasa Hotel + Residences
  • KASA Hotel Parota Hotel
  • KASA Hotel Parota Tulum
  • KASA Hotel Parota Hotel Tulum

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.