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Palms Tulum Luxury Hotel

2.5 star property
Family-friendly stay near Playa Paraiso

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Photo gallery for Palms Tulum Luxury Hotel

Outdoor pool, sun loungers
Exterior
Deluxe Apartment, 1 Bedroom, Kitchenette | 1 bedroom, down comforters, in-room safe, individually decorated
Property amenity
1 bedroom, down comforters, in-room safe, individually decorated
Reviews
9.4

Exceptional

Explore the area

Map
Escorpion street and Andromeda street, Tulum, QROO, 77780
  • Popular LocationTulum National Park16 min walk
  • AirportTulum, Quintana Roo (TUY)3 min drive
  • Popular LocationTulum Mayan Ruins6 min drive
  • Popular LocationPlaya Paraiso13 min drive

Room options

View all photos for Deluxe Apartment

1 bedroom, down comforters, in-room safe, individually decorated

Deluxe Apartment

  • 753 sq ft
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Apartment Deluxe With Pool View

1 bedroom, down comforters, in-room safe, individually decorated

Apartment Deluxe With Pool View

  • Sleeps 4

Similar properties

Exterior
Rubi Tulum
Pool
Spa
Parking included
Free WiFi
4.9 out of 5, Exceptional, (40)
The price is $194
per night
$237 total
includes taxes & fees
Jun 6 - Jun 7
Rubi Tulum

About the neighborhood

Tulum

Tulum City Center stay.Your stay at this Tulum City Center hotel places you within 2 miles (3 km) of Tulum Mayan Ruins and Dos Aguas Park. Tulum National Park and Hospital de Tulum are also within 2 miles (3 km).

What's nearby

  • Tulum National Park - 16 min walk
  • Gran Cenote - 3 min drive
  • Playa Ruinas - 6 min drive
  • Tulum Mayan Ruins - 6 min drive
  • Playa Paraiso - 13 min drive

Getting around

  • Tulum Intl. Airport (TQO) - 48 min drive

Restaurants

  • Starbucks - 3 min walk
  • Tacos y tortas el tio - 6 min walk
  • La Coqueta - 2 min walk
  • Vivo - 3 min walk
  • Boston’s - 4 min walk

About this property

Palms Tulum Luxury Hotel

Family-friendly stay near Playa Paraiso
Palms Tulum Luxury Hotel offers its guests an outdoor pool and complimentary bicycles. WiFi is available in public spaces for a fee. An airport shuttle (available 24 hours) and a beach shuttle are available for a fee. The family-friendly Palms Tulum Luxury Hotel also features multilingual staff, a garden, and concierge services. Self parking is free.

This Tulum hotel is smoke free.

  • 9 guestrooms or units
  • 3 levels
  • 2 buildings
  • Built in 2013
  • Beach lounge chairs
  • Towels for the beach
  • Poolside lounge chairs
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Concierge
  • Garden
  • Bellhop
  • No smoking on site
Palms Tulum Luxury Hotel offers 9 air-conditioned accommodations with laptop-compatible safes and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Beds feature down comforters. Kitchenettes offer full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include showers with rainfall showerheads, bathrobes, designer toiletries, and bidets.

Guests can surf the web using the complimentary wireless Internet access. 32-inch LED televisions come with digital channels. Additionally, rooms include hair dryers and blackout drapes/curtains. Housekeeping is provided daily.

Languages

English, Italian, Spanish

Property amenities

Family friendly

  • Babysitting
  • Free crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Living room
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Separate bedroom
  • Separate in-room dining area

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: WiFi (surcharge)

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Free self parking on site

Things to do

  • Free bicycle rentals
  • Outdoor pool

Accessibility

  • No elevator

Room amenities

Entertainment

  • 32-inch LED TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Bidet
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Outdoor space

  • Furnished balcony

Food and drink

  • Cookware, dishware, and utensils
  • Full-sized refrigerator/freezer
  • Kitchenette
  • Microwave
  • Room service
  • Separate dining area
  • Stovetop

More

  • Air conditioning
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Laptop-compatible safe
  • Living room
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The property charges 4 percent for credit card payments
Guests must contact the property in advance for check-in instructions and smart lock details; access will be through a private entrance
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Private entrance, smart lock

Pets

  • Pets and service animals are not allowed at Palms Tulum Luxury Hotel

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 8 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MXN 500 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Cleaning fee: MXN 700 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 2520 per vehicle (one-way)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MXN 500 per night
  • Credit card charges are subject to a surcharge of 4 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, debit cards, and cash.

We should mention

  • Up to 3 children 8 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Palms Hotel Tulum
Palms Luxury
Palms Luxury Hotel
Palms Luxury Hotel Tulum
Palms Tulum
Palms Tulum Hotel
Palms Tulum Luxury
Palms Tulum Luxury Hotel
Tulum Luxury
Tulum Luxury Hotel
Palms Luxury Condo Hotel
Palms Tulum Condo
Palms Tulum Luxury Hotel Hotel
Palms Tulum Luxury Hotel Tulum
Palms Tulum Luxury Hotel Hotel Tulum

Frequently asked questions

How close is Palms Tulum Luxury Hotel to the airport?

Palms Tulum Luxury Hotel is 25.7 mi (48-min drive) away from the Tulum Intl. Airport (TQO) airport, the closest popular airport to the property.

Does Palms Tulum Luxury Hotel have an airport shuttle?

Palms Tulum Luxury Hotel offers an airport shuttle 24 hours a day, on request, for a charge of MXN 2520 per vehicle, one-way.

How close is Palms Tulum Luxury Hotel to the beach?

This hotel is 3.3 mi (13-min drive) from Tulum Beach and 3.4 mi (13-min drive) from Playa Paraiso. Don't forget your sunscreen!

Does Palms Tulum Luxury Hotel offer free breakfast?

Palms Tulum Luxury Hotel does not offer free breakfast.

Is there a casino at Palms Tulum Luxury Hotel?

No, there is no casino at this hotel.

What time is check-in at Palms Tulum Luxury Hotel?

Check-in start time: 3:00 PM; Check-in end time: 5:30 PM. A fee applies for early check-in.

Is there free parking at Palms Tulum Luxury Hotel?

This hotel offers free self parking.

Does Palms Tulum Luxury Hotel have a pool?

Palms Tulum Luxury Hotel features an outdoor pool.

Does Palms Tulum Luxury Hotel have a spa?

There are no spa services available at this hotel.

How close is Palms Tulum Luxury Hotel to downtown Tulum?

Palms Tulum Luxury Hotel is 0.8 mi away from Tulum.

Palms Tulum Luxury Hotel Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 215 out of 293 reviews" "
Rating 8 - Good. 68 out of 293 reviews" "
Rating 6 - Okay. 6 out of 293 reviews" "
Rating 4 - Poor. 3 out of 293 reviews" "
Rating 2 - Terrible. 1 out of 293 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Management was great in getting me settled in an providing instruction an directions on where I wanted to go. The hotel was clean an spacious. Only bad the internet an tv was down my last day there.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked that the Front Desk Clerks were all very knowledgeable and super helpful with anything that we needed, from advice on cool things to do, tips on what types of transportation to use, and recommendations on good places to eat around town.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apartment was lovely and cool before turning the air conditioning on. They had bikes we could use. Laundry place just around the corner. Beach a few kms away. Only downside was the shower didn’t have a curtain of any sort so the water went everywhere
Stayed 2 nights in Jul 2019

10/10 Excellent

Verified traveler

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place for stay in Tulum, clean, everything was in good conditions. I recommend so much.
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in Jun 2019

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2019

10/10 Excellent

Verified traveler

Stayed 4 nights in May 2019

10/10 Excellent

Marija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Palms is the best
Fantastic experience with Palms. Grate stuff, everyone’s did a grate job! Thank you guys
Stayed 12 nights in May 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
No WiFi in room. Only in lobby which was very humid and very hot. Had to walk to another hotel for included breakfast.
Stayed 8 nights in May 2019