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Outdoor pool
Outdoor pool
Outdoor pool
Minibar, in-room safe, individually decorated, individually furnished

Guest reviews

4.2 out of 5 Very Good
271 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air Conditioning
Spa
Restaurant
Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Map

Explore the area

Popular LocationGateway Theatre of Shopping7 min walk
Popular LocationUmhlanga Lighthouse2 min drive
Popular LocationUmhlanga Rocks Beach4 min drive
AirportDurban (DUR-King Shaka Intl.)14 min drive

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    About this area

    Umhlanga

    Located in Umhlanga, Coastlands Umhlanga Hotel and Convention Centre is in the business district and near the beach. UShaka Marine World is a popular attraction and the area's natural beauty can be seen at Umhlanga Rocks Beach and Durban Beach. Traveling with kids? Consider Japanese Gardens, or check out an event or a game at Moses Mabhida Stadium.
    View in a map
    Popular Location

    What's nearby

    • Gateway Theatre of Shopping - 7 min walk
    • Umhlanga Lighthouse - 2 min drive
    • Umhlanga Lagoon Nature Trail - 3 min drive
    • Umhlanga Rocks Beach - 4 min drive
    • Sibaya Casino - 8 min drive

    Getting around

    • AirportKing Shaka Intl. Airport (DUR) - 14 min drive

    Restaurants

    • Saffron Restaurant – Ocean-view restaurant with a bar. Serves breakfast, lunch, and dinner.

    About this property

    Coastlands Umhlanga Hotel and Convention Centre

    A full-service spa, a restaurant, and an outdoor pool are available at this hotel. WiFi in public areas is free. Additionally, a health club, a bar/lounge, and a coffee shop/café are onsite. All 136 individually decorated rooms feature free WiFi and 24-hour room service. Guests can enjoy deep soaking tubs, and other standard amenities include minibars, electric kettles, and flat-screen TVs.

    Cleaning and safety practices

    Enhanced cleanliness measures

    Disinfectant is used to clean the property
    High-touch surfaces are cleaned and disinfected
    Sheets and towels are washed at 60°C/140°F or hotter
    Follows industry sanitization guidelines of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global)

    Social distancing

    Contactless check-in and check-out
    Protective shields in place at main contact areas
    Guest rooms kept vacant for 72 hours between stays
    Social distancing measures in place

    Safety measures

    Personal protective equipment worn by staff
    Temperature checks given to staff
    Temperature checks available for guests
    Hand sanitizer provided
    Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
    This information is provided by our partners.

    Property amenities

    Internet

    • Available in all rooms: Free WiFi
    • Available in some public areas: Free WiFi

    Parking and transportation

    • Self parking: ZAR 60 per day
    • 24-hour roundtrip airport shuttle (surcharge)
    • Airport shuttle on request
    • 24-hour roundtrip train station shuttle (surcharge)
    • Beach shuttle (surcharge)
    • Cruise terminal shuttle (surcharge)
    • Limo/town car service
    • Shopping center shuttle (surcharge)
    • Theme park shuttle (surcharge)

    Food and drink

    • To-go breakfast available for a fee daily 6:30 AM–10:30 AM: ZAR 185 for adults and ZAR 185 for children
    • 1 restaurant and 1 coffee shop/café
    • 1 bar
    • 24-hour room service
    • Coffee/tea in common area(s)

    Things to do

    • Full-service spa
    • Health club
    • Outdoor pool
    • Shopping

    Family friendly

    • Dry cleaning service
    • Laundry facilities
    • Outdoor pool
    • Snack bar/deli
    • Supervised childcare/activities (surcharge)

    Conveniences

    • Banquet hall
    • Elevator
    • Free newspapers in lobby
    • Front-desk safe

    Guest services

    • 24-hour front desk
    • Concierge services
    • Daily housekeeping
    • Dry cleaning service
    • Laundry facilities
    • Luggage storage
    • Multilingual staff
    • Porter/bellhop
    • Turndown service
    • Wedding services

    Languages spoken

    • English

    Business services

    • Business center
    • Computer station
    • Meeting rooms
    • Conference center

    Spa

    • 5 treatment rooms
    • Aromatherapy
    • Ayurvedic treatments
    • Body treatments
    • Body wraps
    • Couples treatment room(s)
    • Facials
    • Manicures and pedicures
    • Massages
    • Massage/treatment rooms
    • Reflexology
    • Spa open daily

    Accessibility

    • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
    • Accessible bathroom
    • In-room accessibility
    • Wheelchair-accessible business center
    • Wheelchair-accessible lounge
    • Wheelchair-accessible parking
    • Wheelchair-accessible path to elevator
    • Wheelchair-accessible registration desk
    • Wheelchair-accessible restaurant
    • Wheelchair accessible (may have limitations)

    More

    • Designated smoking areas
    • Romance packages available
    • TV in lobby

    Room amenities

    Bedroom

    • Air conditioning (climate-controlled)
    • Blackout drapes/curtains
    • Linens

    Bathroom

    • Bathtub or shower
    • Deep soaking bathtub
    • Free toiletries
    • Hair dryer
    • Towels

    Entertainment

    • 42-inch flat-screen TV
    • Satellite channels

    Food and drink

    • Electric kettle
    • Minibar

    More

    • Desk
    • Individually decorated
    • Individually furnished
    • Iron/ironing board (on request)
    • Laptop-compatible safe
    • Laptop-friendly workspace
    • Phone
    • Restaurant dining guide
    • Turndown service

    Policies

    Check-in

    Check-in from 2:00 PM - anytime
    Early check-in subject to availability
    Minimum check-in age - 18

    Check-out

    Check-out before 10:00 AM

    Special check-in instructions

    Front desk staff will greet guests on arrival
    24-hour airport shuttle service is available on request
    24-hour train station shuttle service is available
    Fees may apply; contact the property in advance to make arrangements

    Renovations and closures

    The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
    • Dining venue(s)
    The property will be renovating from August 01 2020 to October 31 2020 (completion date subject to change). The following areas are affected:
    • Swimming pool
    During renovations, the hotel will make every effort to minimize noise and disturbance.

    Access methods

    Staffed front desk

    Pets

    Pets not allowed (service animals welcome)

    Children and extra beds

    Children are welcome
    Rollaway/extra beds are not available

    Property payment types

    Important information

    Optional extras

    The following fees and deposits are charged by the property at time of service, check-in, or check-out.

    • Fee for to-go breakfast: ZAR 185 for adults and ZAR 185 for children (approximately)
    • Airport shuttle fee: ZAR 350 per person (one-way)
    • Airport shuttle fee per child: ZAR 150 (one-way), (from 4 to 11 years old)
    • Self parking fee: ZAR 60 per day
    • Early check-in is available for a fee (subject to availability, amount varies)
    • A late check-out fee will be charged

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

    You need to know

    Extra-person charges may apply and vary depending on property policy
    Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    Safety features at this property include a smoke detector

    We should mention

    This property offers transfers from the cruise terminal, airport, and train station (surcharges may apply); guests must contact the property with arrival details 24 hours prior to arrival, using the contact information on the booking confirmation
    Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
    Only registered guests are allowed in the guestrooms
    Guests under 12 years old are not allowed in the spa

    National rating

    Quality Graded by the Tourism Grading Council of South Africa (TGCSA) – South Africa's official quality assurance organization.
    4.2
    Very Good
    271 reviews
    5 - Excellent
    131
    4 - Good
    92
    3 - Okay
    27
    2 - Poor
    13
    1 - Terrible
    8

    4.5/5

    Cleanliness

    4.2/5

    Staff & service

    4.2/5

    Amenities

    4.3/5

    Property conditions & facilities

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 2 nights in Sep 2020

    4/5 Good

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Beautiful hotel, very clean and great comfort .
    Stayed 1 night in Jul 2020

    5/5 Excellent

    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    All boxes ticked. Thank you for your hospitality.
    I felt like I was in a five star hotel, the friendliest staff ever, everything else was as amazing. They did not make their dining area feel awkward. They made sure that i don't miss the buffet. Everything felt like there was no pandemic, even though they adhering to the covid rules but they still made me feel safe and comfortable.
    Stayed 1 night in Jul 2020

    5/5 Excellent

    Business traveler
    Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
    Stayed 3 nights in Mar 2020

    1/5 Terrible

    Sad face IconDisliked: Property conditions & facilities, room comfort
    Poor room condition
    Went to coastlands for my honeymoon and had so many problems with the room. The room telephone wasnt even working for me to call reception and complain. Had to use my cell to call them and only to have the maintenance guy come and disturb me on my honeymoon night wanting to do maintenance at 11pm at night
    Stayed 2 nights in Mar 2020