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Grand Hyatt Vail

5-star property
1300 Westhaven Drive, Vail, CO 1-855-201-7819
4.2 out of 5
Very good!
See all 6 travelocity Reviews

"The restaurant had a terrible menu. When comparing what they said they had on their online menu. Very disappointed. Wait staff acted like they were br ... " More

By a verified traveler on Wed 11 Aug 2021

Points Of Interest

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Hotel Description

5-star ski-in/ski-out hotel near Vail Ski Resort

Skiing getaway

With a stay at this Cascade Village hotel, you'll be within half a mile (1 km) of Vail Ski Resort and 2 miles (3 km) of Eagle Bahn Gondola. The Steadman Clinic and Vail Valley Medical Center are also within 2 miles (3 km).

Luxury amenities

This smoke-free hotel features ski-in/ski-out access, a full-service spa, and 2 restaurants. Take advantage of ski rentals and ski storage on site, and enjoy downhill skiing. Traveling on business? Take advantage of the 13 conference rooms, 24-hour business center, and valet parking.

Room, 1 King Bed, Accessible (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 2 Max
$699* Per night/room Feb 12 - Feb 13

Deluxe Room, 1 King Bed with Sofa bed, Accessible, Mountain View (Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Suite, 2 Queen Beds

Bed Count 2 Queen Beds Maximum Occupancy 5 Max

Grand Suite, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Mountain View

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Junior Suite, 1 King Bed with Sofa bed

Bed Count 1 King Bed Maximum Occupancy 4 Max

Grand Hyatt Vail ratings based on 6 Verified Reviews

Review Summary
4.2 out of 5 4.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for Grand Hyatt Vail

Everyone (2) Family (3)
4 out of 5
The restaurant had a terrible menu. When comparing what they said they had on their online menu. Very disappointed. Wait staff acted like they were brand new in the food service business.

Posted by on Aug 11, 2021

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Comment from Hotel Management

Aug 13, 2021 by General Manager

Thank you for reviewing your recent stay. We regret your disappointment with the food we offer not meeting your expectations. We have taken note of your feedback regarding our menu choices; we always appreciate hearing from our guests and learning what would enhance their visit. It was our pleasure hosting you at Grand Hyatt Vail, and we hope to see you again soon. Sincerely, Dan Johnson General Manager

5 out of 5

Posted by on May 21, 2021

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Comment from Hotel Management

May 31, 2021 by General Manager

Dear Guest, Thank you for choosing Grand Hyatt Vail and for the five-star rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon. Sincerely, Dan Johnson General Manager

5 out of 5
After booking our trip, I was nervous about this hotel because I had never stayed there before and read a particularly negative review. I’m a clean freak and somewhat of a hotel snob but this property surpassed our expectations. The beds were comfy, the bathrooms looked new, the water pressure was amazing, the food was exceptional, the service was outstanding and the location was beyond convenient. It truly is a ski in/out property and also has shuttles that run on continuous loops to Lionshead and Vail Village. We opted to have breakfast included in our rate and we were so glad we did. The breakfast buffet was delicious and the fresh smoothies they offered every day were divine. The staff was friendly and helpful and the concierge gave us great dinner recommendations. I highly recommend this gem of a hotel!

Posted by on Jan 13, 2020

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Comment from Hotel Management

Jan 13, 2020 by Dan

Dear Anonymous, Thank you for choosing Grand Hyatt, Vail for your stay. It is always great to know that you loved the food we serve and your clean and comfortable room. It was our pleasure hosting you, and we look forward to your next visit soon. Sincerely, Dan Johnson General Manager

5 out of 5
What a great hotel, hospitality, service, food, location , andrea ( lobby) was amazing, cristina ( concerge) was fantastic, we definitely will come back!

Posted by on Dec 2, 2019

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Comment from Hotel Management

Dec 3, 2019 by Dan

Dear Anonymous, We greatly appreciate your review of Grand Hyatt, Vail. It is always our goal to create memorable experiences for our guests through excellent accommodations, friendly service, and thoughtful amenities. Thank you for your comments and feedback, we look forward to seeing you again soon. Sincerely, Dan Johnson General Manager

2 out of 5
When we checked out each of the three rooms I book were assessed $50.00 per room for a resort fee. I was never made aware of this per room assessment and I have never had an incremental fee charge when using Travelocity I would appreciate a refund of the $150.00 in fees Regards Bob Cullinan rcullina@gmail.com

Posted by on Jul 19, 2019

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4 out of 5
4 bell staff members were discussing which Mercedes to get for a guest rather than help me with my luggage.

Posted by on Jul 8, 2019

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Comment from Hotel Management

Jul 8, 2019 by John

Dear Yuridia, We are delighted to have been your chosen hotel during your recent stay in Vail. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Thank you for staying at the Hotel Talisa, a Luxury Collection Resort, Vail and we hope you choose to create more memories with us whenever your travels bring you back to Vail. Sincerely, John Garth Area Directing Manager Hotel Talisa, Vail

About the Grand Hyatt Vail

Location 1300 Westhaven Drive, Vail, CO 81657

Property Features

Indulge in a treatment at the full-service spa or soothe your muscles in one of the 3 spa tubs after a day on the slopes. Conveniences like ski storage and ski equipment rentals allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in one of the hotel's 2 bars/lounges. There are 2 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Public spaces have WiFi and wired Internet for a fee. This luxury hotel also offers an outdoor pool, a 24-hour fitness center, and a steam room. Parking is available for a fee. This 5-star Vail hotel is smoke free.

  • 1 building
  • 285 guestrooms or units
  • 4 levels
  • 2 dining venues
  • 2 bars or lounges
  • 40000 sq ft of conference space
  • 3716 sq m of conference space
  • Built in 1982
  • Deli
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Ski equipment storage
  • Ski equipment rentals
  • Charging station for electric cars
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Gift shop
  • Newspapers for purchase
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Coffee shop

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 1
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Wired internet access (surcharge)

Available in some public areas: WiFi (surcharge) , Wired internet access - surcharge

Parking

Valet parking (surcharge)

Transport

  • Property shuttles: Area shuttle within 5 miles available for a surcharge
  • Parking: Valet parking available for a surcharge

Room Amenities

Grand Hyatt Vail offers 285 accommodations with iPod docking stations and safes. Pillowtop beds feature Frette Italian sheets, down comforters, and premium bedding. A pillow menu is available. 49-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and complimentary toiletries. This Vail hotel provides wired Internet access for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Pillowtop beds
  • IPod dock
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Coffee maker
  • Frette Italian linens
  • Hypo-allergenic bedding
  • Down blanket
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast daily.

Gessner Restaurant - This fine-dining restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.

Yoshimi Pop-Up - This restaurant specializes in Japanese cuisine. Guests can enjoy drinks at the bar. Open daily.

Fireside Lounge - This bar specializes in American cuisine and serves lunch, dinner, and light fare. Open daily.

Gore Creek Market - This café specializes in American cuisine and serves breakfast, lunch, dinner, and light fare. A children's menu is available. Open daily.

Room service (during limited hours) is available.

Nearby Activities

3 spa tubs are on site along with an outdoor pool. Other recreational amenities include ski-in/ski-out access, a steam room, and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Free bicycles on site
  • Horse riding nearby
  • Hunting nearby
  • Ice skating nearby
  • Rafting nearby
  • Segway rental/tour nearby
  • Mountain climbing nearby
  • Snow sports gear
  • Kayaking nearby
  • Game viewing nearby
  • Snowboarding nearby
  • Hiking/biking trails on site
  • Rock climbing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Cave exploring/spelunking nearby
  • Snowshoeing nearby
  • Skydiving nearby
  • Ziplining nearby
  • Sledding nearby
  • Ecotours nearby
  • Snow tubing nearby
  • Ski lessons available nearby
  • Ski equipment rentals on site
  • Downhill skiing on site
  • Scooter/moped rentals nearby

Spa Services

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 8 years old are not allowed in the spa without adult supervision. Guests under 16 years old are not allowed in the spa.

  • Number of treatment rooms 10
  • Couples treatment rooms
  • Manicures and pedicures
  • Body treatments
  • Body wraps
  • Facial treatments
  • Body scrubs
  • Hydrotherapy treatments
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Sauna in spa
  • Prenatal massage
  • Steam room in spa
  • Minimum age to access spa is 16
  • Sports massage
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom (in select rooms)
  • Roll-in shower (in select rooms)
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • Wheelchair-accessible concierge desk
  • In-room accessibility (in select rooms)
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests booked in a rate plan with breakfast included will receive a USD 60 breakfast credit.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100 per pet, per stay
  • Only dogs are allowed
  • Maximum 2 per room (weight limit: 70 lbs per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and Carte Blanche. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 18
  • Social distancing measures are in place
  • Property follows a brand or regulatory agency's sanitization guidelines GBAC STAR (Hyatt)
  • Carbon monoxide detector
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Individually-wrapped food options are available
  • Children stay free
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Number of children who can stay free - 4
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 60.67 per accommodation, per night

The resort fee includes:

  • Pool access
  • Spa tub access
  • Fitness center access
  • Ski shuttle
  • Ski storage
  • Business center/computer access
  • Housekeeping

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Breakfast fee: between USD 10 and USD 50 for adults, USD 9 and USD 20 for children (approximately)
  • Fee for in-room wired Internet: USD 0.00 per stay (rates may vary)
  • Fee for wireless Internet in public areas: USD 0.00 per stay (rates may vary)
  • Fee for wired Internet in public areas: USD 0.00 per stay (rates may vary)
  • Valet parking fee: USD 50.00 per day (in/out privileges)
  • Pet fee: USD 100 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Vail Cascade Starwood
  • Cascade Starwood
  • Hotel Talisa Vail
  • Hotel Talisa
  • Talisa Vail
  • Vail Cascade Resort And Spa
  • Vail Cascade Resort Spa Starwood Hotel
  • Vail Cascade Hotel
  • Hotel Talisa Luxury Collection Resort Vail
  • Hotel Talisa Luxury Collection Resort
  • Talisa Luxury Collection Vail
  • Talisa Luxury Collection
  • Grand Hyatt Vail Vail
  • Grand Hyatt Vail Hotel
  • Grand Hyatt Vail Hotel Vail

You should know

  • Pool access available from 7:00 AM to 11:00 PM.
  • Up to 4 children 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.