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Elephant Hills Resort

4-star property
328 Parkway Drive, Victoria Falls, 1-855-201-7819
3.0 out of 5
See all 1 travelocity Reviews

"While the grounds of the hotel are beautiful and the staff is very pleasant, the dining experience here is not great. For dinner, you can either pick ... " More

By a verified traveler on Fri 11 Sep 2015

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Hotel Description

Family-friendly 4-star hotel near Victoria Falls

On river

Within a 15-minute walk of the hotel, you'll find Victoria Falls National Park and Zambezi River. Also, Zambezi National Park is within 2 miles (3 km) and Victoria Falls is within 6 miles (10 km).

18-hole golf course

This smoke-free hotel features a golf course, a casino, and a full-service spa. Bring the family and enjoy the bowling alley, children's pool, and playground. Enjoy a meal in one of the 3 restaurants and free perks like free self parking and WiFi in public areas.

Double Room

Bed Count 1 Queen Bed Maximum Occupancy 2 Max
$270* Per night/room May 2 - May 3

Standard Double Room, River View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Twin Room, Golf View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Standard Double Room, Golf View

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Executive Room, Resort View

Bed Count 1 King Bed Maximum Occupancy 2 Max

Standard Twin Room, River View

Bed Count 2 Twin Beds Maximum Occupancy 2 Max

Elephant Hills Resort ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.0 out of 5.0
Hotel condition 3.0 out of 5.0

Guest reviews for Elephant Hills Resort

Everyone (1)
3 out of 5

Dine in town instead of the hotel...

While the grounds of the hotel are beautiful and the staff is very pleasant, the dining experience here is not great. For dinner, you can either pick from the buffet for a steep fee or choose from the a la cart menu. We chose the latter and feel that we stumped the chef behind the scenes. Our meals were not good and took an incredible long time to arrive at our table. Breakfast buffet, on the other hand, was as to be expected for buffet; lots of offerings and hard to screw up eggs.

Posted by , from Philadelphia on Sep 11, 2015

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About the Elephant Hills Resort

Location 328 Parkway Drive, Victoria Falls,

Property Features

As a guest of Elephant Hills Resort, you'll find a full-service spa, a golf course, and 3 outdoor swimming pools. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A computer station is on site and WiFi is free in public spaces. A business center and meeting rooms are available. A casino, a children's pool, and a fitness center are also featured at the family-friendly Elephant Hills Resort. An airport shuttle (available on request) and an area shuttle are available for a fee. Free self parking is available. This 4-star Victoria Falls hotel is smoke free.

  • 1 building
  • 276 guestrooms or units
  • 6 levels
  • 3 dining venues
  • Meeting rooms
  • Casino
  • Deli
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Pool or billiards table
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers for purchase
  • Bellhop
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Coffee shop
  • Bar by the pool

Family Friendly Amenities

  • Family property
  • Number of outdoor pools - 3
  • Children's pool
  • Free WiFi
  • Outdoor tennis courts - 1
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Playground on site
  • Bowling alley on site

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Free self parking

Room Amenities

Elephant Hills Resort offers 276 accommodations, which are accessible via exterior corridors and feature minibars and safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Satellite television is provided. Bathrooms include complimentary toiletries and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of towels.

  • Private balcony
  • Minibar
  • In-room dining (24 hours)
  • Television
  • Satellite channels
  • Coffee maker
  • Housekeeping (daily)
  • Nightly turndown service
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Desk
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan
  • Unique furnishings
  • Unique decor
  • Wardrobe or closet
  • Change of towels (on request)

Food & Drink

Mapopoma Lounge - This restaurant serves lunch and dinner.

Samukele-Carvery - Overlooking the golf course and pool, this restaurant serves lunch and dinner. Open daily.

Kasibi Terrace - This restaurant serves lunch and dinner. Open daily.

24-hour room service is available.

Nearby Activities

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including an outdoor tennis court. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Ecotours on site
  • Playground on site
  • Racquetball/squash on site
  • Rafting nearby
  • Golfing on site
  • Hiking/biking trails nearby
  • Volleyball on site
  • Bowling alley on site

Spa Services

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include hot stone massages, Swedish massages, facials, and body treatments. The spa is equipped with a spa tub. The spa is open daily.

  • Hot stone massage
  • Swedish massage
  • Spa tub in spa
  • Number of treatment rooms 2
  • Manicures and pedicures
  • Body treatments
  • Facial treatments
  • Massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time ends at midnight
  • Check-in time starts at 2 PM
  • Minimum check-in age is: 18

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Guests are kindly requested to provide resort with arrival details in advance.

Elephant Hills Resort offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at Elephant Hills Resort

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

Minimum Spring Break check-in age is 18 years old

This property accepts credit cards, debit cards, and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. Cashless payment methods are available for all transactions.

  • Property follows sanitization practices of COVID-19 Guidelines (WHO)
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • Carbon monoxide detector
  • Smoke detector
  • Property does not offer onsite COVID-19 testing
  • Property does not require health documentation at check-in
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are available
  • Masks are compulsory at the property
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Food service has been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Children stay free - maximum age 12
  • Social distancing measures are in place
  • Contactless check-in is available
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Children stay free
  • Service animals not allowed
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Individually-wrapped food options are available through room service
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • An effective city/local tax rate of 2.00 percent will be charged

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 15.00 per person (one-way)
  • Airport shuttle fee per child: USD 8 (one-way), (from 3 to 11 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Elephant Hills
  • Elephant Hills Resort
  • Elephant Hills Resort Victoria Falls
  • Elephant Hills Victoria Falls
  • Elephant Hills Hotel
  • Elephant Hills Victoria Falls
  • Elephant Hills Resort Hotel
  • Elephant Hills Resort Victoria Falls
  • Elephant Hills Resort Hotel Victoria Falls

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.