8/10 Good
K
Business traveler
Mar 9, 2024
Liked: Cleanliness, room comfort
Disliked: Staff & service
Good hotel, poor service.
Travelled for business arriving at 11am. Luckily I emailed the hotel about something before I arrived and they informd me the reception was not manned at that time of night. The key was very easy to retrive from the machine using the code they provided.
The room was nice. Unfortunately first flush toilet and it filled constantly and loudly for the next five hours resulting in very little sleep. I tried calling the out of hours number twice to arrange an alternative room but there was no reply so I emailed reception.
The next morning the man on reception had my email but said he couldnt discuss recompence until the office staff were in, after my departure. I agrred they could email a response when they got into work, and paid the bill assuming I would get a partial refund after the fact. I have received no reply to my email.
It’s a fine hotel if you have no issues.
K
Stayed 1 night in Mar 2024