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4.3 out of 5

"Hotel not worth the price waiting a day for clean towels " More

By a verified traveler on Mon 28 Jun 2021

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Hotel Description

3-star hotel near Virginia Beach Town Center

Near beach, shopping

A stay at this Northwest hotel places you steps from Virginia Beach Town Center and within a 5-minute walk of Sandler Center for the Performing Arts. Mount Trashmore Park and Ferry Plantation House are also within 3 miles (5 km).

Business services

This hotel features an indoor pool, a 24-hour gym, and a restaurant. Traveling on business? Take advantage of the 2 conference rooms, as well as the business center and free WiFi in public areas. Enjoy the spa tub and perks like free self parking.

Free Internet, comfy beds

Featuring conveniences like refrigerators and microwaves, the 176 guestrooms offer free WiFi and free wired Internet, as well as flat-screen TVs with cable channels. Pillowtop beds, room service, and Egyptian cotton sheets are also available.

Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 2 Max
$90* Per night/room Dec 23 - Dec 24

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 1 King Bed, Accessible, Jetted Tub (Mobility, Roll-in Shower)

Bed Count 1 King Bed Maximum Occupancy 4 Max

Room, 2 Queen Beds, Accessible, Bathtub (Mobility)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 King Bed (Drinks & Snacks)

Bed Count 1 King Bed Maximum Occupancy 2 Max

Room, 2 Queen Beds, Non Smoking (Drinks & Snacks)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Hilton Garden Inn Virginia Beach Town Center ratings based on 18 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Hilton Garden Inn Virginia Beach Town Center

Everyone (11) Couples (1) Family (7)
5 out of 5
Very nice area

Posted by on Aug 24, 2021

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Comment from Hotel Management

Aug 25, 2021 by FOM

Bubba - Thank you for your feedback. We hope you decide to stay with us when you're in the area again.

4 out of 5
Hotel not worth the price waiting a day for clean towels

Posted by on Jun 28, 2021

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Comment from Hotel Management

Jul 1, 2021 by FOM

Thank you for your feedback. We will pass along your concerns to the housekeeping staff. We hope that if travels bring you back to the area you will stay with us again.

1 out of 5

Posted by on Jun 26, 2021

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Comment from Hotel Management

Jul 7, 2021 by FOM

Anonymous - Thank you for your review. We hope if travels bring you back to Virginia Beach that we have a chance to show you a better stay.

5 out of 5
No internet access

Posted by on Jun 19, 2021

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Comment from Hotel Management

Jun 20, 2021 by FOM

Anonymous - Thank you for your review and feedback. We will pass along your concerns about your internet access. We hope that if travels bring you back to Virginia Beach that you will stay with us again.

3 out of 5

Posted by on Jun 15, 2020

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Comment from Hotel Management

Oct 6, 2020 by Drew

I am sorry to hear that your stay was unsatisfactory. Please contact hotel management if you would like to discuss how we can better serve you in the future.

5 out of 5

Posted by on Feb 2, 2020

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3 out of 5
Great location. Staff was ok. At check in one person spoke to us the other didn’t. The room was clean but our toilet was broken. Because we arrived late and to get to a show we didn’t know this until very late. I told front desk in morning and they thanked us. My problem is if we pay for this type of room there should be some type of credit back to bill or something for this big inconvenience.

Posted by on Jan 25, 2020

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Comment from Hotel Management

Oct 6, 2020 by Drew

I am sorry to hear that your stay was unsatisfactory. Please contact hotel management if you would like to discuss how we can better serve you in the future.

5 out of 5

Posted by on Dec 1, 2019

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5 out of 5

Posted by on Oct 12, 2019

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5 out of 5

Posted by on Oct 6, 2019

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About the Hilton Garden Inn Virginia Beach Town Center

Location 252 Town Center Dr, Virginia Beach, VA 23462

Property Features

Hilton Garden Inn Virginia Beach Town Center offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi and wired Internet are free in public spaces. There's an onsite business center. Event space at this hotel measures 2700 square feet (251 square meters) and includes conference space. The business-friendly Hilton Garden Inn Virginia Beach Town Center also features coffee/tea in a common area, a fireplace in the lobby, and laundry facilities. Free self parking is available. This 3-star Virginia Beach hotel is smoke free.

  • 176 guestrooms or units
  • 7 levels
  • 2700 sq ft of conference space
  • 251 sq m of conference space
  • Built in 2003
  • Dining venue
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi , Free wired internet

Parking

Free self parking

Transport

  • Parking: Free self parking

Room Amenities

Hilton Garden Inn Virginia Beach Town Center offers 176 air-conditioned accommodations with coffee/tea makers and hair dryers. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch flat-screen televisions come with premium cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily. Renovation of all guestrooms was completed in December 2017.

  • Pillowtop beds
  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator
  • Microwave
  • Coffee maker
  • Egyptian cotton linens
  • Down blanket
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy cooked-to-order breakfast on weekdays from 6 AM to 10 AM and on weekends from 7 AM to 11 AM.

Garden Grille & Bar - This restaurant specializes in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Check-in time ends at 11:00 AM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

This property is managed by a professional host; the provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards; cash is not accepted

Safety features at this property include a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession, within the meaning of article 155 of the French Tax Code. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, and debit cards. Cash is not accepted.

For guests' safety, the property includes a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Guests are provided with hand sanitizer. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Cashless transactions are not available
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Masks are not compulsory at the property
  • Bed sheets and towels are not washed at a temperature of at least 60°C/140°F
  • Contactless food service / room service is not available
  • Commonly-touched surfaces are not cleaned with disinfectant
  • Reservation is not required for facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff does not wear personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Mobile key entry is not available
  • Protective clothing is not available to guests
  • Food service not has not been amended for enhanced safety
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are not in place
  • Contactless check-in is available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Number of children who can stay free - 3
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 25.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: USD 11.95 per person (approximately)
  • Late check-out fee: USD 75 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hilton Garden Inn Hotel Virginia Beach Town Center
  • Hilton Garden Inn Virginia Beach Town Center
  • Hilton Garden Inn Virginia Beach Town Center Hotel
  • Hilton Garden Inn Virginia Beach Town Hotel Virginia Beach
  • Virginia Beach Hilton
  • Hilton Virginia Beach
  • Virginia Beach Hilton
  • Hilton Garden Inn Virginia Beach Town Center Hotel
  • Hilton Garden Inn Virginia Beach Town Hotel Virginia Beach
  • Hilton Garden Inn Virginia Beach Town Center Virginia Beach

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.