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"The location was ideal. The staff was friendly and accommodating. " More

By a verified traveler on Mon 26 Jul 2021

Hotel Description

3-star hotel near Smithsonian National Air and Space Museum

Heart of Washington

A stay at this Capitol Hill hotel places you steps from Smithsonian National Air and Space Museum and within a 5-minute walk of National Mall. Washington Monument and Capital One Arena are also within 2 miles (3 km).

Renovated in 2015

This hotel features 2 coffee shops/cafés and a 24-hour fitness center. Traveling on business? Take advantage of the 7 conference rooms, as well as the 24-hour business center and free WiFi in public areas. You'll find a restaurant and a bar/lounge onsite for dining and drinks, along with a 24-hour front desk.

Free WiFi, refrigerators

Featuring conveniences like refrigerators and coffee/tea makers, the 536 guestrooms also offer free WiFi and flat-screen TVs with satellite channels. Other amenities include pillow menus, free newspapers, and hair dryers.

Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max
$130* Per night/room Aug 29 - Aug 30

Room, Accessible, Non Smoking (Hearing)

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Room, 1 Queen Bed, Non Smoking

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Standard Room

Bed Count 1 King Bed Maximum Occupancy 2 Max

Deluxe Room, Accessible, Non Smoking

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Room, Accessible, Non Smoking

Bed Count 1 Twin Bed Maximum Occupancy 4 Max

Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel ratings based on 51 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 4.5 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel

Everyone (17) Couples (5) Family (19)
4 out of 5
The location was ideal. The staff was friendly and accommodating.

Posted by on Jul 26, 2021

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Comment from Hotel Management

Jul 27, 2021 by Corrine

Thank you for staying with us. We hope to see you again in the future.

3 out of 5
Smelled musty.

Posted by on Jul 22, 2021

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Comment from Hotel Management

Jul 27, 2021 by Corrine

Thank you for staying with us. We appreciate your feedback.

3 out of 5
Wish had some discount for no pool open. How terribly disappointing!!! Especially in 90 degree weather.

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 21, 2021 by Corrine

Thank you for staying with us. Our pool will be closed for this season, as displayed on our website. We hope you will give us another try in the future.

2 out of 5
I did like the location. But not sure if elsewhere in the city there’s anywhere to eat? Had to depend on Uber eats. Hotel little cafe overpriced without many choices. No bar. Had to depend on carted in bottles of beer wine & water. Our group bought out all beer first night. The biggest complaint: no notification that your pool was under renovations during a July trip! Very thoughtless & rude not to mention during booking!! Infuriating. Zero housekeeping. But we could manage that. Room keys sometimes worked for elevators, sometimes not. Had to depend on other guests to sometimes reach our floor. Hassle. We ended up with 3 keys, two of them worked. All in all just tolerable.

Posted by on Jul 19, 2021

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Comment from Hotel Management

Jul 21, 2021 by Corrine

Thank you for staying with us. Our direct website will always show the most current up-to-date information regarding our pool closure however we do apologize if you feel mislead by any means. We will share your feedback regarding the room keys to improve piece. Thank you for taking the time to provide us with your feedback!

5 out of 5

Posted by on Jul 11, 2021

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Comment from Hotel Management

Jul 21, 2021 by Corrine

Thank you for staying with us. We hope to see you again next time you are in the DC Area!

1 out of 5
By mistake we left a huge bag of clothes in the room when we checked out. Called the hotel as soon as we reached our next destination 6 hours later only to be told they found nothing in our room. Spoke to multiple people at the hotel who basically told me sorry there was nothing in the room . So now still on vacation with no clothes and looking at hundreds of dollars we must spend to replace everything.

Posted by on Jul 4, 2021

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Comment from Hotel Management

Jul 6, 2021 by Laura

Good Morning, Thank you for taking the time to write us a review! We are sorry to hear that our hotel did not meet your expectations. We want to assure you that we take all complaints from our guests seriously and we hope you will give the Holiday Inn Washington Capitol another chance in the future.

5 out of 5
Area feels safe walking distance to mall ,lfant sataion was close by but not running passanger sevice at the time of my visit

Posted by on Jun 14, 2021

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Comment from Hotel Management

Jun 15, 2021 by Laura

Good Morning, Thank you for taking the time to write us a review! Your feedback is important to us, and we use it to provide a better experience for future guests. We are glad to hear you enjoyed your stay. We hope to see you back at Holiday Inn Washington Capitol again soon.

2 out of 5
Most electrical outlets do not work. A/C needs to be checked. It wont reach temperetures you set it on

Posted by on Jun 9, 2021

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Comment from Hotel Management

Jun 9, 2021 by Laura

Good Afternoon, Thank you for taking the time to write us a review! We are sorry to hear that our hotel did not meet your expectations. We want to assure you that we take all complaints from our guests seriously and we hope you will give the Holiday Inn Washington Capitol another chance in the future.

4 out of 5
I feel that when there is a parking fee they should show it at the time of your reservation. I was very disappointed. we paid $52 on the weekend and non-guest paid $18. I did let them know at the desk and they said that's ow it is. We did another night booked thru the hotel upon getting there and they did credit the parking fee on the 2nd night stay. I'll make reservation for hotel direct from now on

Posted by on May 27, 2021

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Comment from Hotel Management

May 28, 2021 by Holiday Inn Washington Capitol - National Mall Rep

Thank you so much for taking the time to leave a review. We greatly appreciate your feedback.

1 out of 5

Posted by on May 21, 2021

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Comment from Hotel Management

Jun 2, 2021 by Laura

Hello, Thank you for taking the time to write us a review! We are sorry to hear that our hotel did not meet your expectations. We want to assure you that we take all complaints from our guests seriously and we hope you will give the Holiday Inn Washington Capitol another chance in the future.

About the Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel

Location 550 C St SW, Washington, DC 20024

Renovations + Closures

The following facilities or services will be unavailable from May 21 2021 to December 31 2021 (dates subject to change):

  • Bar/Lounge(s)
  • Breakfast
  • Dining venue(s)
  • Swimming pool

The following facilities are closed on Sunday, Monday, Tuesday, Wednesday, and Thursday:

  • Bar/lounge

Property Features

There's a restaurant on site, as well as 2 coffee shops/cafés and a snack bar/deli. You can enjoy a drink at the bar/lounge. You'll find a 24-hour business center on site. A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 8000 square feet (743 square meters) and includes conference space. A 24-hour fitness center, a terrace, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel. Parking is available for a fee. A complete renovation of Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel was completed in July 2015. This 3-star Washington hotel is smoke free.

  • 1 building
  • 536 guestrooms or units
  • 9 levels
  • 2 coffee shops
  • 8000 sq ft of conference space
  • 743 sq m of conference space
  • Built in 1980
  • Dining venue
  • Bar or lounge
  • Deli
  • Business center (24 hours)
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Outdoor picnic space
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
  • Microwave in a common area

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Refrigerator
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Long-term parking (surcharge) , Self parking (surcharge)

Transport

  • Airport: Ronald Reagan National Airport (DCA) (7.5 km / 4.7 mi)
  • Train station: Washington Union Station (2.5 km / 1.6 mi)
  • Metro station: L'Enfant Plaza Station (0.3 km / 0.2 mi)
  • Parking: Self parking and extended parking available for a surcharge

Room Amenities

Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel offers 536 accommodations with safes and complimentary newspapers. A pillow menu is available. Flat-screen televisions come with premium satellite channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Flat-screen television
  • Satellite channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Pillow options
  • Shower and tub combination
  • Cribs (free)
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wardrobe or closet

Food & Drink

Capitol Bistro - This restaurant serves breakfast, lunch, and dinner.

Coffee Kiosk - This coffee shop serves breakfast only. Open daily.

Starbucks - This coffee shop serves breakfast and lunch. Open daily.

21st Amendment - Onsite restaurant. Open daily.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness center.

  • Golfing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible parking
  • In-room accessibility
  • Assistive listening devices available
  • Braille or raised signage
  • Wheelchair accessible (may have limitations)

Hotel Policies

Check-in

  • Check-in time ends at anytime
  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 21

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 100.00 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 per room (weight limit: 150 lbs)
  • Food and water bowls are available
  • Service animals are exempt from fees

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation

This property accepts credit cards and debit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts credit cards and debit cards. Cash is not accepted.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; guests can access their rooms with a mobile device. Contactless check-out is available. Individually-wrapped food options are available for breakfast, lunch, and dinner. Each guestroom is kept vacant for a minimum of 24 hours between bookings. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

  • Staff temperature checks are conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Security system
  • Staffed front desk
  • LGBTQ friendly
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Guest accommodation is not sealed after cleaning
  • Electrostatic spray is not used for disinfection
  • Contactless food service / room service is not available
  • Reservation is not required for facilities onsite
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Parking height restrictions apply
  • Individually-wrapped food options are available for dinner
  • Debit cards
  • Gap period enforced between guest stays - 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: USD 53.10 per day (in/out privileges)
  • Covered extended parking fee: USD 53.10 per day
  • Pet fee: USD 100.00 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Holiday Inn Hotel Washington-Capitol
  • Holiday Inn Washington-Capitol
  • Washington-Capitol Holiday Inn
  • Holiday Inn Washington-Capitol Hotel
  • Holiday Inn Washington - Capitol Hotel Washington Dc
  • Washington Dc Holiday Inn
  • Holiday Inn Capitol
  • Holiday Inn Washington Dc
  • Holiday Inn Washington Capitol
  • Holiday Inn Washington Capitol Natl Mall
  • Holiday Inn Washington Capitol - Natl Mall, an IHG Hotel Hotel

You should know

  • The outdoor pool opens for the season in May.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.