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4.9 out of 5

"the pool and spa area , a little stark looking not canada feel to it like hey im in the canadan moutains " More

By a verified traveler on Sun 12 Apr 2020

Hotel Description

3.5-star ski-in/ski-out hotel near Whistler Blackcomb Ski Resort

Mountain retreat

You'll be steps from Whistler Village Gondola and within a 10-minute walk of Whistler Blackcomb Ski Resort with a stay at this Whistler Village hotel. Also, Whistler Marketplace is within half a mile (1 km) and Whistler Sliding Centre is within 2 miles (3 km).

Dining options, 2 bars/lounges

Ski-in/ski-out access, 4 restaurants, and an outdoor pool are all featured at this boutique hotel. Families will appreciate the arcade/game room, onsite laundry facilities, and supervised childcare. Relax with a drink at one of the 2 bars/lounges and get perks like free WiFi.

Free WiFi, comfy beds

The 158 guestrooms feature thoughtful touches like bathrobes and slippers, while refrigerators and coffee/tea makers offer the conveniences of home. Other amenities include free WiFi, pillowtop beds, and LED TVs with cable channels.

Crystal Double Room

Bed Count 2 Full Beds Maximum Occupancy 4 Max
$80* Per night/room Nov 29 - Nov 30

Loft Suite Sleeps 6

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

Deluxe Studio Suite, Kitchenette

Bed Count 1 Full Bed Maximum Occupancy 4 Max

Suite, 1 Bedroom, King

Bed Count 1 King Bed Maximum Occupancy 4 Max

Crystal Single Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Deluxe Suite, 3 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 8 Max

Crystal Lodge ratings based on 8 Verified Reviews

Review Summary
4.9 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Crystal Lodge

Everyone (4) Family (2)
5 out of 5
the pool and spa area , a little stark looking not canada feel to it like hey im in the canadan moutains

Posted by , from clearwater, fl. on Apr 12, 2020

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5 out of 5
This hotel is in a great location. The staff is very friendly and accommodating. Rooms are clean and modern.

Posted by on Jan 21, 2020

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5 out of 5

Posted by on Aug 25, 2019

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5 out of 5
We stayed in the loft suite. It was just enough space for us and our two boys. We loved the kitchenette and the hotel location is perfect for Village activities and nearby trails. It was nice to have underground parking available.

Posted by on Aug 2, 2019

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5 out of 5
Great location! Everything you need is in walking distance. The only time we needed the rental car was to see sights outside of Whistler.

Posted by on Jul 28, 2019

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4 out of 5

Posted by on Jul 3, 2019

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5 out of 5

Posted by on May 10, 2019

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5 out of 5

Wonderful Whistler

We had a fantastic time being right in the heart of Whistler Village. We were able to walk right off the elevator to shop, dine, and take in the surrounding mountain beauty. We will be back for sure.

Posted by , from Tacoma Washington on Mar 12, 2018

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Renovations + Closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):

  • Fitness facilities

Property Features

After a day on the snow, enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor swimming pool. Conveniences like ski storage and shopping on site allow you to spend less time with logistics and more time on the slopes. When the sun goes down, sip après-ski drinks in one of the hotel's 2 bars/lounges. There are 4 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Public spaces have free WiFi. This eco-friendly hotel also offers a sauna and a fitness center. For a fee, parking is available. This 3.5-star Whistler hotel is smoke free.

  • 158 guestrooms or units
  • 3 levels
  • 4 dining venues
  • 2 bars or lounges
  • Coffee shop
  • Deli
  • Childcare (surcharge)
  • Ski equipment storage
  • Business center (24 hours)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Game room or arcade
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • Fireplace in lobby
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Snack bar/deli
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • Arcade/game room
  • Refrigerator

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Vancouver Intl. Airport (YVR) (134 km / 83.3 mi)
  • Train station: Whistler Station (5 km / 3.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Crystal Lodge offers 158 accommodations with minibars and safes. Beds feature pillowtop mattresses. 49-inch LED televisions come with cable channels and pay movies. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include shower/tub combinations, bathrobes, slippers, and complimentary toiletries. This Whistler hotel provides complimentary wireless Internet access. Business-friendly amenities include desks along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and irons/ironing boards.

  • Pillowtop beds
  • Minibar
  • LED television
  • Cable channels
  • Movies for purchase
  • Refrigerator
  • Coffee maker
  • Hypo-allergenic bedding
  • Shower and tub combination
  • Local calls (free)
  • Hair dryer
  • Safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Iron and ironing board
  • Desk
  • Climate control (air conditioning)
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

Crystal Lodge has 4 restaurants on site.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include ski-in/ski-out access, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Snowboarding nearby
  • Golf driving range on site
  • Water skiing nearby
  • Golfing nearby
  • Snowmobiling nearby
  • Mountain biking nearby
  • Snowshoeing nearby
  • Downhill skiing nearby
  • Windsurfing nearby
  • Cross-country skiing nearby
  • Ice skating nearby
  • Bicycle rentals nearby
  • Ecotours nearby
  • Snow tubing nearby
  • Ski lessons available nearby
  • Ski equipment rental shops nearby
  • Hiking/biking trails nearby
  • Golf lessons available nearby
  • Kayaking nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair accessible path of travel
  • Accessible bathroom
  • Wheelchair-accessible public washroom
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible van parking
  • Braille or raised signage
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 4:00 PM
  • Check-in time ends at anytime
  • Minimum check-in age is: 21

Special check-in instructions:

Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 3 children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets are welcome and stay free
  • Only dogs are allowed
  • Maximum 2 per room
  • Food and water bowls are available

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. This property accepts credit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property.Personal protective equipment, including masks and gloves, will be available to guests.Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.Contactless check-out is available.Each guestroom is kept vacant for a minimum of 24 hours between bookings.

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Cashless transactions are available
  • Staff temperature checks are conducted regularly
  • Masks are compulsory at the property
  • Pets allowed (no fees)
  • Temperature checks are not available to guests
  • Contactless food service / room service is not available
  • Reservation might be required for some facilities onsite
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Mobile key entry is not available
  • Debit cards not accepted
  • Gloves are available to guests
  • Food service not has not been amended for enhanced safety
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • No cribs (infant beds) available
  • Guests will receive an email with special check-in instructions
  • LGBTQIA friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Number of children who can stay free - 3
  • gap period enforced between guest stays 24 hours

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self parking fee: CAD 24.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Crystal Lodge
  • Crystal Lodge Whistler
  • Crystal Whistler
  • Crystal Hotel Whistler
  • Crystal Lodge Suites
  • Crystal Lodge Hotel
  • Crystal Lodge Suites
  • Crystal Lodge Whistler
  • Crystal Lodge Hotel Whistler

You should know

  • Up to 3 children 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly).

Awards & Affiliations

Green / Sustainable Property
This property participates in Green Key Eco-Rating Program, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.