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"It was under construction and elevator was out. Staff was great " More

By a verified traveler on Sat 22 Feb 2020

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Hotel Description

Enjoy the indoor pool at this White Haven hotel

In White Haven

Within 6 miles (10 km) of this hotel, you'll find Hickory Run State Park and Lehigh River. White Haven North Trailhead and White Haven South Trailhead are also within 6 miles (10 km).

Business services

This hotel features an indoor pool and a gym. Traveling on business? Take advantage of the 3 conference rooms, free WiFi in public areas, and express check-out. Relax with a drink at the bar/lounge and enjoy perks like free self parking.

Deluxe Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max
$85* Per night/room Aug 10 - Aug 11

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Queen Beds, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 4 Max

Romantic Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 2 Max

Suite, 2 Bedrooms, Non Smoking

Bed Count 2 King Beds Maximum Occupancy 5 Max

Pocono Resort Conference Center - POCONO MOUNTAINS ratings based on 20 Verified Reviews

Review Summary
2.3 out of 5 2.5 out of 5.0
Room cleanliness 2.5 out of 5.0
Service & staff 3.0 out of 5.0
Room comfort 2.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Pocono Resort Conference Center - POCONO MOUNTAINS

Everyone (10) Couples (4) Family (5)
1 out of 5
The staff which me and my husband's encounter three staff members and they were very nice. You can tell they are very short in staff bad. THE ROOMS NEEDS TO BE CLEANED THE TOILET IN THE BATHROOM ALMOST MADE ME THROW UP. THEN SOMEONE HAIR WAS IN THE SHOWER COME HERE AT YOUR OWN RISK. TRUST THESE VIEWS PEOPLE I WOULDNT WALK AROUND WITHOUT SOCKS ON I HAD TWO PAIRS OF SOCKS ON. I ALMOST DIED I WOULDNT LET ME DOG STAY HERE SORRY BUT STAFF WAS NICE.

Posted by on May 18, 2022

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4 out of 5

Posted by on Feb 23, 2022

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1 out of 5

Posted by on Oct 28, 2021

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4 out of 5

Posted by , from DELMAR on Oct 18, 2021

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1 out of 5
Nothing to like

Posted by on Sep 6, 2021

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1 out of 5
You cancel my reservation 😡

Posted by on Jul 18, 2021

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4 out of 5
OK

Posted by on Jun 29, 2021

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1 out of 5
This place saw better days years ago. There were so many things messed up with it I don't know where to start.

Posted by on Jun 28, 2021

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1 out of 5
This was a terrible experience. We arrived at 4, check in was at 3. We were told our room wasn't ready and that we should go have dinner and come back. That was NOT our plan, we wanted to check in and carry on with OUR plans as we had been on the road traveling for ten hours. Pissed off we left and came back an hour later. When we finally got checked in, we were sent to park out back and we were told we could enter through door B. The entrance was lined with what I can only refer to as crack heads smoking, booze bottles and cigarette butts and other trash everywhere. We left our room as soon as we entered it. The front desk associate must be used to this, as he told my husband a refund of the charge would be issued. Unfortunately, Travelocity charged us anyway and we will be dealing with that.

Posted by on May 25, 2021

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5 out of 5
It was under construction and elevator was out. Staff was great

Posted by on Feb 22, 2020

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Comment from Hotel Management

Feb 25, 2020 by Fred

Thank you for staying with us.

About the Pocono Resort Conference Center - POCONO MOUNTAINS

Location 35 Hospitality Way, White Haven, PA 18624

Renovations + Closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):

  • Dining venue(s)
  • Fitness facilities

Property Features

Pocono Resort Conference Center - POCONO MOUNTAINS offers its guests an indoor pool and a fitness center. Public spaces have free WiFi. You can enjoy a drink at the bar/lounge. Event space at this hotel measures 7750 square feet (720 square meters) and includes a conference center. The business-friendly Pocono Resort Conference Center - POCONO MOUNTAINS also features barbecue grills, a garden, and a picnic area. Free self parking is available. The property offers extended parking privileges. Smoking is allowed in designated areas at this White Haven hotel.

  • 1 building
  • 140 guestrooms or units
  • 4 levels
  • 7750 sq ft of conference space
  • 720 sq m of conference space
  • Conference center
  • Coffee in lobby
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Wedding services available
  • Pool or billiards table
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Fireplace in lobby
  • Television in lobby
  • ATM
  • Elevator
  • Smoking in designated areas
  • Bar or lounge

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Free WiFi
  • Laundry facilities
  • Playground on site
  • Refrigerator (on request)
  • Microwave (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , RV, bus, truck parking

Transport

  • Parking: Free self parking

Room Amenities

Pocono Resort Conference Center - POCONO MOUNTAINS offers 140 air-conditioned accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Microwaves and refrigerators can be requested. Housekeeping is provided daily.

  • In-room dining (limited hours)
  • Flat-screen television
  • Cable channels
  • Premium channels
  • Refrigerator available
  • Microwave available
  • Coffee maker
  • Luxury bedding
  • Shower and tub combination
  • Housekeeping (daily)
  • Local calls (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

Copper Penny - Onsite cocktail bar.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include an indoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

  • Playground on site
  • Rafting nearby
  • Kayaking nearby
  • Downhill skiing nearby

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Braille or raised signage
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair accessible (may have limitations)
  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, pool towels are not available the property.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 20.0 per day.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets: USD 25 per pet, per night
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher, a smoke detector, and a security system

Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property accepts Visa, Mastercard, American Express, Discover, Diners Club, and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, and a security system in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property. Personal protective equipment, including masks, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer. Contactless check-out is available.

  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Pets allowed in specific rooms only
  • Staff wears personal protective equipment
  • Security system
  • Protective clothing is available to guests
  • Masks are available to guests
  • Debit cards not accepted
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Children stay free - maximum age 5
  • Social distancing measures are in place
  • No cribs (infant beds) available
  • Property confirms they are implementing enhanced cleaning measures
  • Smoke detector
  • Children stay free
  • Number of children who can stay free - 2

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Late check-out fee: USD 20.00 (subject to availability)
  • Rollaway bed fee: USD 20.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Pocono Resort Conference Center - POCONO MOUNTAINS Hotel
  • Quality Inn Pocono Resort Lake Harmony
  • Quality Pocono
  • Quality Pocono Lake Harmony
  • Pocono Resort Lake Harmony
  • Pocono Resort Conference Center - POCONO MOUNTAINS White Haven

You should know

  • Pool access available from 10:00 AM to 10:00 PM.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.