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Overview of Sonesta White Plains Downtown

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Terrace/Patio
Room Amenity
Premium bedding, in-room safe, desk, laptop workspace
Combined shower/tub, free toiletries, hair dryer, bathrobes
City Shuttle

4.3/5 Excellent

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Some amenities are temporarily unavailable.
  • Pool
  • Free WiFi
  • Free Airport Shuttle
  • Air Conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitizer provided

Explore the area

    Popular LocationCudner-Hyatt House Complex7 min drive
    Popular LocationWestchester County Center8 min drive
    AirportWhite Plains, NY (HPN-Westchester County)9 min drive
    Popular LocationLyndhurst Mansion18 min drive

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About this area

White Plains

In the city center, Crowne Plaza White Plains - Downtown is in an area with good shopping. Westchester County Center and Capitol Theatre are cultural highlights, and travelers looking to shop may want to visit The Westchester Mall and New Roc City. Check out an event or a game at Yonkers Raceway, and consider making time for Rye Playland, a top attraction not to be missed. Spend some time exploring the area's activities, including golfing.
Popular Location

What's nearby

  • Cudner-Hyatt House Complex - 7 min drive
  • Westchester County Center - 8 min drive
  • Washington Irving's Sunnyside - 12 min drive
  • Matthiessen Park - 13 min drive
  • Lyndhurst Mansion - 18 min drive

Getting around

  • White Plains Metro-North Railroad Station - 8 min drive
  • AirportWestchester County Airport (HPN) - 9 min drive

Restaurants

  • Mix Bar and Kitchen – Bar offering American cuisine. Serves dinner.
  • Whisk – Restaurant offering American cuisine. Serves breakfast, lunch, and dinner.

About this property

Sonesta White Plains Downtown

Along with a restaurant, this smoke-free hotel has an indoor pool and a 24-hour fitness center. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a bar/lounge, a coffee shop/café, and a 24-hour business center are onsite. All 402 rooms provide conveniences like refrigerators and coffee makers, plus free WiFi and LCD TVs with cable channels. 24-hour room service, premium bedding, and free newspapers are among the other amenities available to guests.

Awards and affiliations

Green / Sustainable Property
This property participates in Audubon, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard sanitization guidelines of Clean Promise (IHG)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Temporary closures

Some amenities are temporarily unavailable

Due to COVID-19, some amenities and services are unavailable Wed, Sep 09 - Thu, Dec 31 (dates are subject to change):
Shuttle services
Dining venue(s)

Property amenities

Due to COVID-19, some amenities and services are unavailable for the dates of your stay.

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking: USD 18.00 per day
  • Valet parking: USD 25 per day
  • Free roundtrip airport shuttle from 6 AM - 10 PM
  • Airport shuttle at scheduled times

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–11 AM: USD 24 per person
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Indoor pool
  • Shopping

Family friendly

  • Dry cleaning service
  • Free cribs/infant beds
  • Indoor pool
  • Laundry facilities
  • Refrigerator
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English
  • French
  • Italian
  • Portuguese
  • Spanish

Business services

  • 24-hour business center
  • Meeting rooms
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Shared microwave
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower/tub combination
  • Towels

Entertainment

  • Cable channels
  • LCD TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - 6:00 PM
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
As of December 1, 2020, this property will no longer be an IHG-branded hotel but all reservations will continue to be honored by the property.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)
  • Shuttle services

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 4 children 18 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for USD 30.0 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per night
  • Administrative fee: USD 15 per accommodation, per night

We have included all charges provided to us by the property. However, charges can vary, for example, based on length of stay or the room you book.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: USD 24 per person (approximately)
  • Self parking fee: USD 18.00 per day
  • Valet parking fee: USD 25 per day (in/out privileges)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Up to 4 children 18 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQIA friendly)
4.3
Excellent
5 - Excellent
498
4 - Good
293
3 - Okay
76
2 - Poor
36
1 - Terrible
25

4.5/5

Cleanliness

4.4/5

Staff & service

4.2/5

Amenities

4.3/5

Property conditions & facilities

5/5 Excellent

Traveled with group, Traveled with partner, Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. Very clean, quiet and close to restaurants!! Thank you for a wonderful and safe stay.
Stayed 2 nights in Aug 2020

5/5 Excellent

Stayed 1 night in Aug 2020

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service; thanks Latoya!!!!
Stayed 1 night in Aug 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Satisfied
Check in was quick, easy and staff were friendly and accommodating!! My room was very clean, king size bed was super comfortable...I slept like a baby! Loved that my room had a Keurig coffeemaker so I could have a cup as soon as I woke up! Would highly recommend!!
Stayed 1 night in Aug 2020

3/5 Okay

Business traveler, Traveled with family
Happy face iconLiked: Staff & service
Sad face IconDisliked: Amenities
Be prepared to pay extra for everything from parking in their lot which is $18 to charging for internet and you get an hour of basic 1-7 channels on the television after that time it shuts of and if you want to watch anything and i do mean anything they charge you. Breakfast cost extra and a small bowl of frosted flakes the size you get in any school cafeteria is more expensive that a McDonald's breakfast meal and that doesnt include milk...unbelievable.The place is costly as it is but all this nickel and diming on top is ridiculous. I will not stay here ever again. There are less expensive with more to offer in the surrounding area.
Stayed 1 night in Aug 2020