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4.1 out of 5

"We decided to attend a festival (bad idea) in Winston and spend one night at the Embassy. The staff at the hotel was excellent and bent over backwards ... " More

By a verified traveler on Sun 23 May 2010

Hotel Description

3.5-star hotel near Wake Forest University

In Winston-Salem

You'll be within half a mile (1 km) of Benton Convention Center and 2 miles (3 km) of BB&T Ballpark with a stay at this Winston-Salem hotel. Old Salem and Wake Forest University Baptist Medical Center are also within 2 miles (3 km).

Free breakfast

This hotel features an indoor pool and a 24-hour fitness center. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the spa tub and free cooked-to-order breakfast.

Free Internet, sofa beds

Featuring conveniences like sofa beds and refrigerators, the 146 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Other amenities include balconies, MP3 docks, and microwaves.

Suite 2 Queens, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$111* Per night/room Dec 22 - Dec 23

Suite, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Executive, One King Bed, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Bedroom Suite, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 8 Max

Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Embassy Suites Hotel Winston-Salem ratings based on 8 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites Hotel Winston-Salem

Everyone (5) Family (1)
5 out of 5

Posted by on Dec 6, 2019

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Comment from Hotel Management

Dec 7, 2019 by Ed Rufe

Thank you for taking the time and leaving a review about your recent stay with us at the downtown Winston Salem Embassy Suites. We appreciate the feedback.

4 out of 5

Posted by on Nov 14, 2019

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Comment from Hotel Management

Nov 16, 2019 by Ed Rufe

Thank you for taking the time and leaving a review about your recent stay with us at the downtown Winston Salem Embassy Suites.

3 out of 5
We could not get in our room with the key card.This problem was on going.

Posted by on Oct 14, 2019

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Comment from Hotel Management

Nov 2, 2019 by Matthew

Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Winston Salem Embassy Suites. I apologize that your recent stay was not satisfactory and appreciate your feedback. You are a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective steps to avoid such problems in the future as we plan on undergoing enhancements to the property at the end of the year. Which will include the elevators and suites! Once again, please accept my apology about your recent stay with us not being satisfactory. area.

5 out of 5
The Breakfast buffet was amazing! Staff was friendly and helpful. But the hot tub was under repairs

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 8, 2019 by Yvette

Thank you for your feedback. We are sorry that the hot tub was down at the last minute. We hope that will not deter you from staying with us in the future.

4 out of 5

Posted by on Dec 19, 2018

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Comment from Hotel Management

Dec 26, 2018 by Yvette

Thank you for your feedback. We hope to host you in our home again.

2 out of 5
Parking was NOT explained, no help offered in helping to get my luggage to the room, found a spider in my room the first night, no towels/or clothes in the kitchen area, lighting was terrible and the thermostat would only cool to 74 in the room and it was even hotter in the hallways!

Posted by , from Bluefield, WV on Jul 1, 2018

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Comment from Hotel Management

Aug 21, 2018 by Yvette

We are sorry you had a poor experience at our hotel. We will use this as a training opportunity with our team. We hope that you give us a chance in the near future so we can show you we can "Make a Difference."

5 out of 5

Festival

We decided to attend a festival (bad idea) in Winston and spend one night at the Embassy. The staff at the hotel was excellent and bent over backwards for us. The suite we stayed in was much larger than other Embassy hotels. The only downside was the two drink limit at the manager's reception by North Carolina law . I actually saw them stop serving a couple of people. The festival IMO was a rip off but, If I ever go to Winston again, I would definitely stay the Embassy, it's a first class hotel at a great price.

Posted by on May 23, 2010

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5 out of 5

Talk about Service-Oriented!

Staff at this hotel bent over backwards for us! Anything we wanted/needed, they provided, and then some. Wish we could've spent more than 2 nights there; would definitely go back!

Posted by on Apr 26, 2006

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About the Embassy Suites Hotel Winston-Salem

Location 460 N Cherry St, Winston-Salem, NC 27101

Property Features

Embassy Suites Hotel Winston-Salem offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a coffee shop/café on site. Free breakfast is served, and guests can also enjoy a free manager's reception. WiFi is free in public spaces. There's an onsite business center. Event space at this hotel measures 24000 square feet (2230 square meters) and includes conference space. The business-friendly Embassy Suites Hotel Winston-Salem also features gift shops/newsstands, coffee/tea in a common area, and laundry facilities. Parking is available for a fee. This 3.5-star Winston-Salem hotel is smoke free.

  • 1 building
  • 146 guestrooms or units
  • 10 levels
  • 24000 sq ft of conference space
  • 2230 sq m of conference space
  • Built in 2005
  • Cooked-to-order breakfast (free)
  • Manager's reception (free)
  • Coffee shop
  • Business facilities
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Indoor pool
  • Separate living room1
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Airport: Greensboro, NC (GSO-Piedmont Triad Intl.) (38.1 km / 23.7 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites Hotel Winston-Salem offers 146 air-conditioned accommodations with MP3 docking stations and coffee/tea makers. Rooms open to balconies. Televisions come with premium cable channels and pay movies. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary weekday newspapers and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • Private balcony
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free cooked-to-order breakfast. The hotel hosts a free manager's reception daily.

Grille Restaurant and Bar - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.

  • In-room accessibility

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Pets

  • Pets: USD 75 per pet, per stay
  • Weight limit: 75 lbs

Policies

Extra-person charges may apply and vary depending on property policy.

Government-issued photo identification and a credit card, debit card, or cash deposit are required at check-in for incidental charges.

Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • Only service animals are allowed
  • Debit cards not accepted
  • No rollaway/extra beds available
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 9 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Winston-Salem
  • Embassy Suites Winston-Salem
  • Embassy Suites Hotel Winston Salem
  • Embassy Suites Winston Salem
  • Embassy Suites Hotel Winston-Salem Hotel
  • Embassy Suites Hotel Winston-Salem Winston-Salem
  • Embassy Suites Hotel Winston-Salem Hotel Winston-Salem

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.