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"We liked the location. We didnt like the condition of the property, the breakfast options and the cleanliness of the room. " More

By a verified traveler on Sun 26 Jul 2020

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Hotel Description

3.5-star hotel near Benton Convention Center

In Winston-Salem

With a stay at this well-placed hotel, you'll be half a mile (1 km) from Benton Convention Center and within 2 miles (3 km) of Truist Stadium. Old Salem and Wake Forest University Baptist Medical Center are also within 2 miles (3 km).

Free breakfast

This hotel features a restaurant, an indoor pool, and a bar/lounge. Traveling on business? Take advantage of the business center and free WiFi in public areas. Enjoy the 24-hour gym and free continental breakfast each morning.

Free Internet, sofa beds

Featuring conveniences like sofa beds and living rooms, the 146 guestrooms offer free WiFi and free wired Internet, as well as TVs with cable channels. Balconies, MP3 docks, and refrigerators are also available.

Two Queen Suite Acc with Tub Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max
$142* Per night/room Jan 30 - Jan 31

Suite, Accessible, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Suite 2 Queens, Non Smoking

Bed Count 2 Queen Beds Maximum Occupancy 6 Max

Executive, One King Bed, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 4 Max

Two Bedroom Suite, Non-Smoking

Bed Count 1 King Bed Maximum Occupancy 8 Max

Embassy Suites Hotel Winston-Salem ratings based on 14 Verified Reviews

Review Summary
3.6 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for Embassy Suites Hotel Winston-Salem

Everyone (7) Couples (2) Family (1)
5 out of 5

Posted by on Jul 28, 2021

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1 out of 5

Posted by on Jul 21, 2021

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5 out of 5
Very nice

Posted by on Jul 21, 2021

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2 out of 5
Needed to close the hotel until Construction is completed.

Posted by on Jul 21, 2021

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1 out of 5
There were no rooms And it was late I did not stay and I did not get my refund

Posted by , from Greenbelt on Sep 9, 2020

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3 out of 5
We liked the location. We didnt like the condition of the property, the breakfast options and the cleanliness of the room.

Posted by , from Winston Salem, NC on Jul 26, 2020

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5 out of 5

Posted by on Dec 6, 2019

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Comment from Hotel Management

Dec 7, 2019 by Ed Rufe

Thank you for taking the time and leaving a review about your recent stay with us at the downtown Winston Salem Embassy Suites. We appreciate the feedback.

4 out of 5

Posted by on Nov 14, 2019

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Comment from Hotel Management

Nov 16, 2019 by Ed Rufe

Thank you for taking the time and leaving a review about your recent stay with us at the downtown Winston Salem Embassy Suites.

3 out of 5
We could not get in our room with the key card.This problem was on going.

Posted by on Oct 14, 2019

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Comment from Hotel Management

Nov 2, 2019 by Matthew

Thank you for taking the time to complete our Guest Satisfaction Survey and sharing your experience with the Winston Salem Embassy Suites. I apologize that your recent stay was not satisfactory and appreciate your feedback. You are a valued customer; everything we do is aimed at providing you with an excellent hotel experience. Please be assured that we are taking immediate corrective steps to avoid such problems in the future as we plan on undergoing enhancements to the property at the end of the year. Which will include the elevators and suites! Once again, please accept my apology about your recent stay with us not being satisfactory. area.

5 out of 5
The Breakfast buffet was amazing! Staff was friendly and helpful. But the hot tub was under repairs

Posted by on Jul 6, 2019

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Comment from Hotel Management

Jul 8, 2019 by Yvette

Thank you for your feedback. We are sorry that the hot tub was down at the last minute. We hope that will not deter you from staying with us in the future.

About the Embassy Suites Hotel Winston-Salem

Location 460 N Cherry St, Winston-Salem, NC 27101

Property Features

Embassy Suites Hotel Winston-Salem offers its guests an indoor pool, a spa tub, and a 24-hour fitness center. There's a restaurant on site, as well as a coffee shop/café. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 24000 square feet (2230 square meters) and includes conference space. The business-friendly Embassy Suites Hotel Winston-Salem also features gift shops/newsstands, coffee/tea in a common area, and complimentary newspapers in the lobby. Parking is available for a fee. This 3.5-star Winston-Salem hotel is smoke free.

  • 1 building
  • 146 guestrooms or units
  • 10 levels
  • 24000 sq ft of conference space
  • 2230 sq m of conference space
  • Built in 2005
  • Continental breakfast (free)
  • Manager's reception (free)
  • Business facilities
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Storage area for luggage
  • Front-desk safe
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Onsite shopping
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Number of indoor pools - 1
  • Number of living rooms
  • Free WiFi
  • Laundry facilities
  • Sofa bed
  • Refrigerator
  • Microwave
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi , Free wired internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Parking: Self parking available for a surcharge

Room Amenities

Embassy Suites Hotel Winston-Salem offers 146 accommodations with MP3 docking stations and safes. Rooms open to balconies. Accommodations offer separate living rooms and include sofa beds. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include showers, complimentary toiletries, and hair dryers. This Winston-Salem hotel provides complimentary wired and wireless Internet access. Televisions come with premium cable channels and pay movies. Additionally, rooms include complimentary weekday newspapers and irons/ironing boards. Housekeeping is provided daily.

  • Private balcony
  • Living room
  • Pull-out sofa bed
  • MP3 dock
  • In-room dining (limited hours)
  • Television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Refrigerator
  • Microwave
  • Coffee maker
  • Shower
  • Cribs (free)
  • Housekeeping (daily)
  • Weekday newspapers (free)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

Guests are served free continental breakfast daily. The hotel hosts a free manager's reception daily.

Grille Restaurant and Bar - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Room service (during limited hours) is available.

Nearby Activities

An indoor pool and a spa tub are on site. Other recreational amenities include a 24-hour fitness center.

Spa Services

  • Manicures and pedicures

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair-accessible on-site restaurant
  • Wheelchair accessible path of travel
  • Wheelchair accessible parking
  • In-room accessibility
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival.

Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: USD 75 per pet, per stay
  • Weight limit: 75 lbs
  • Service animals are exempt from fees

Policies

This property is managed by a professional host

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards, debit cards, and cash

Safety features at this property include a carbon monoxide detector and a smoke detector

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Carte Blanche, debit cards, and cash. For guests' safety, the property includes a carbon monoxide detector and a smoke detector in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Personal protective equipment, including masks and gloves, will be available to guests. Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas. Contactless check-in and contactless check-out are available. Individually-wrapped food options are available for breakfast, lunch, and dinner. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton). This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Masks are compulsory at the property
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property follows sanitization practices of SafeStay (AHLA - USA)
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property follows a brand or regulatory agency's sanitization guidelines CleanStay (Hilton)
  • LGBTQ friendly
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are available
  • Individually-wrapped food options are available for breakfast
  • Individually-wrapped food options are available for lunch
  • Individually-wrapped food options are available for dinner
  • Debit cards

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: USD 15 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Embassy Suites Hotel Winston-Salem
  • Embassy Suites Winston-Salem
  • Embassy Suites Hotel Winston Salem
  • Embassy Suites Winston Salem
  • Embassy Suites Hotel Winston-Salem Hotel
  • Embassy Suites Hotel Winston-Salem Winston-Salem
  • Embassy Suites Hotel Winston-Salem Hotel Winston-Salem

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.